We have stayed here on a number of occasions now as a stop over Hotel on our way to the channel from up north. We find the hotel comfortable and spacious, especially the rooms with twin double beds in which we can stay with our children altogether. There are food options as the hotel provides food though I have not eaten here yet and there are a couple of pubs in the area one just down the road one just up the road and Maidstone is a couple of miles away. There is parking directly outside the hotel which is charged at a lower rate for hotel guests but it did used to be free. The hotel is dog friendly which is important for us as we take our dog everywhere however there is a charge, but they are welcome in most parts of the hotel. Maidstone itself is not particularly dog friendly for dining but the hotel and local pubs are. Location for travel is very good as it’s directly off the main roads but in a quiet place and the area has also been developed recently and now there’s a supermarket just round the corner as well as a couple of shops not far down the road is a large Tesco for petrol And it’s about an hour from Dover. We’ve stayed here about five times or more now and it’s always quick and easy.

Staff were brilliant especially the young male tending the bar area, he was exceptional, but all other staff were very friendly and helpful. Breakfast was fantastic with a great choice of quality food. Room was very clean Drinks in bar very good quality, especially the with happy hours for cocktails.

Bathroom in room although clean could do with a bit of updating, plug area in sink very discoloured/rusty and some areas of tiles and sealant need replacing. Also would have been nice to be informed that hotel was being used as a polling station for the Romanian presidential elections as car park was a bit chaotic with people just stopping to drop off voters, no issues with voters but just hectic at times. Also issue one evening with a couple of families with lots of children running around in bar area with wet swimming gear on, not ideal if yr trying to have a nice relaxing drink before dinner

Facilities, swimming pool, breakfast. We would visit it again, but it would need renovation in the near future. The postcode must be improved asap it’s the wrong one. Thank you for your effort.

Firstly the postcode must be changing the one on the booking and their official website isn’t right, we waster 45 min to find it whilst driving nearby. We missed the swimming pool for our kids due to this and we were devastated. We did tell the receptionist she said someone else mentioned the same thing. Bye building it’s in need of renovation soon. It would definitely benefit from it.

The room and the leisure facilities were excellent.

I had a booking in the restaurant for 6 pm, they opened 18:06. Ordered my food soon, after 50 minutes later, I still didn't get my food, there was a coach party in, they started getting their food within 15 minutes. I called over the waitress, who was not interested, and abruptly dismissed me without any assistance as to when I would receive my food. After the arrival of the food, it was subpar and lacked flavour. therefore, it did not explain why I had to wait 50 minutes for a meal that was lacking in all areas. I would definitely stay at the hotel again, but I would not eat there, I would rather order from Just Eats instead.

Reception staff (one lady in particular was exceptional) - very welcoming , very helpful and communication was outstanding. Red haired gentleman behind the bar again exceptional, very helpful and very polite. I used the spa facilities also, had a facial and massage the lady was very helpful, very professional and made me feel at ease. Swimming pool staff again were exceptional and all very friendly. My two children and I have stayed at this hotel for many years when it was a Hilton, it was their favourite hotel and pleased to say it still is we had a wonderful 3 night break, it allowed us all to relax and spend some quality family time together.

I liked everything.

The staff made the stay really special as it was for my wife's birthday

The Jacuzzi wasn't working which was a shame

The room was well made, tired looking rooms, poor standard of maintenance. The bath didn't work only the shower. Also the deluxe room you get bath robes but if your a family you don't and you have to pay more at 10 pound a robe. Last room booked was a deluxe at 85 pound, this room cost me 120 for less. Not a big deal but didn't take our own as this is not mentioned anywhere. The leisure facilities was a vast improvement with the gentleman working on Saturday,he was efficient and helpful. The facilities are tired with lamps not working in the steam room and sauna. The flooring around the pool is very slippery. I slipped over 3 times. Other than that it was nice and warm and fun for my family.

Excellent weekend break for my daughter and I. After a long flight, parking's an excellent addition to the experience 👏. I opted for early check-in, kept in touch with reservations and all went without a hitch. Food from the restaurant 👌. We had bar and restaurant service. I suggest booking a reservation at the restaurant as they do have busy periods to avoid disappointmemt. My daughter used room service to order a dirty burger and boyyyyy oohhh booyyy it was humongous. Let's talk about the gym, 🏊‍♀️, sauna and steam rooms. Unlike some reviews, the facilities worked. Many thanks to Benu, the housekeeping staff that serviced our room. Excellent work. 🛌 🛌 was comfortable not too hard or soft. I appreciate housekeeping staff as I too did that job many moons ago. Management, staff very professional. They were manerable, easy to talk to and went above and beyond to help where they could. Our stay was a breeze. I had such a good time I extended my stay for another night. Thanks Orida 🏨. Will definitely be seeing you again

Lighting somewhat limited. Could be improved.

It was a nice 1 night stay- we used SPA facilities. The room was really large and clean. It was a bit chilly in the room but with electric radiator it was much better. Breakfast was good,- just coffee machines were playing up a bit (sometimes no milk, sometimes no coffee).

The SPA closes at 6pm on Sunday- which we think is very early on Sunday as we decided to stay over night on Sunday evening. Worth checking SPA times before booking- but facilities were really nice: warm water, 2 nice saunas, jacuzzi was very warm. It was a bit of a surprise that there we could not lock the lockers (we were advised to bring our own lockers next time). It would be helpful to have this info on the Hotel's website.

The hotel was mainly a great comfy place to stay. Has a nice vibe.

Breakfast was a total disappointment. There was a good choice overall, but on the first morning the cooked offerings were all cold / tepid. This was pointed out to staff who checked and found it all cold / tepid. The next morning the situation was exactly the same! !! Nothing was done to correct this problem & we heard several others commenting on the problem. We always look forward to a nice cooked breakfast when staying away & this experience certainly spoilt our stay at your otherwise great hotel. We will be returning again , despite the disappointment & will check it this has been sorted.