Location is amazing, family studio kitchen is very handy, linnen is clean and looks new, overall the hotel looks quite good.

Accessible doors outside were not working and doors would not fully open when operated manually, not handy with a stroller, also was not fixed in our 5 day-stay. Hotel hallways and restaurant were pretty warm. Inside the room some things looked a bit shabby; crooked lamps, some cabinet doors did not shut fully, shower looked very much used. Also a 160cm bed for an executive studio room for me is too small, I would expect 180cm.

You get the flavour of a hotel from the moment you walk through the door which is why the front of house is so important. Friendly, polite and efficient are three words to use the team at Park Plaza County Hall's reception desk who made me feel appreciated and welcome from the get-go. The rooms are well designed and comfortable and the location is ideal for anyone wanting easy access to London for business or pleasure.

I didn't dislike anything!

The staff were welcoming and helpful, on arrival my daughter was given Easter treats and acitivies and a colouring pack which I thought was a lovely touch. The room was clean and spacious with a tv in both sleeping areas and a kitchen with all the items we might need. Bed and sofa bed were both comfortable and whilst the room was a little warm we were able to adjust the temperature ourselves with the air con. Breakfast had a great selection from continental to a full English which was very nice. The hotel is in a fab location making it very easy to go sight seeing, close by to the tube and bus stops but also in a good walking distance to some attractions. A great stay at a fantastic hotel and I will definitely stay here again!

The location is amazing and walking distance to most tourist sights. The suite was a good size and even had a microwave, cutlery, cups and washing liquid. The receptionist at check-in was wonderful and kids got a welcome package and some sweets and treats. The breakfast was good and most staff were nice and helpful.

We’re a family of 5 and had to book 2 rooms. One was a very nice and comfy suite, but facing a wall and scrap metal tossed in a back alley. The other room was a very dark double room facing the hotel restaurant, so basically, with no outward looking windows. Didn’t want to make a fuss, as we only used the room for sleeping, but we expected something nicer for the kind of money we paid for 2 rooms, to be honest. The breakfast restaurant seems too small for a hotel that size and we had to queue for a table and hot food. The receptionist at check-out wasn’t interested in any feedback and couldn’t help us with directions.

Great proximity to Big Ben, Waterloo station, South Bank. Everything was so accessible. Perfect place to stay, safe and not over crowded. Comfy bed and pillows. Great view from our room. Buffet breakfast was fantastic.

Shower leaked quite badly which has lead to the bathroom tiles lifting and being a trip hazard.

Great location. A bit of a faff with the App which is supposed to replace a key card but staff were helpful. The room was fine and the bed was comfortable. The views were excellent but I think the price was not value for money but nowhere in London is right now. The bathroom was a massive let down - small, the shower quality was poor and the size of the bath isn't worth the inconvenience of climbing in and out - a shower would be better.

The hotel is nice and clean good hotel,the staff are good and ready to assist with anything you want or ask.the hotel is in the the tourist attraction and few step to London eye.i am very happy for the hospitality and I recommend to everyone.

Everything,hospital is clean and nice restaurant the food was good.

We had a room upgrade so it was far more spacious than I had imagined, we also had a room at the front of the hotel with a good view out.

You suffer like many other hotels with the quality of decorating, it looks shoddy in places. I am always of the opinion that when you're painting walls it should just be the walls that you paint, not the skirting board or the switches or even the architrave, just concentrate on the walls. The wardrobe doors wouldn't close properly unless you shut them together, this should be 5 minutes work with a screwdriver. Design of the shower is poor, water will always be dragged onto the floor when opening the door, this has resulted in stains where it runs out. This would have been evident at the design stage, I fail to understand sometimes how things like this make it to reality.

The location of the hotel is exceptional. Right next to the London Eye. Great view from the room. The welcome was very warm.

I am admittedly fussy and extremely concerned about cleanliness when choosing a hotel. I would book the hotel again because I felt very comfortable and welcomed there and it is posotioned in a great location. On the surface, the cleanliness was absolutely spot on. However, two mirrors in the bedroom and the lift doors (on the 5th floor) were not cleaned. Likewise, only the surfaces of the kitchenette in the room were clean. The cupboard doors and handles on the other hand were still dirty.

We were really pleased with our stay at the Park Plaza County Hall location and would stay here again without hesitation. The location was awesome - walking distance to the London Eye, Big Ben, the river Thames, bus routes, and the Waterloo underground train station. The room was exactly as advertised, with two sleeping areas separated by a kitchen/bathroom area. The beds were very comfortable, the bathroom was very clean and well-stocked, and the kitchenette was super useful to us with two very young children in tow. The London Eye and Big Ben view from our room was spectacular and made the odd dinner-in-the-room with the kids much more exciting. Although our room was right by the elevators, it was super quiet and we did not hear any noise from within the room. They also provided a crib (pack-and-play) for our youngest which worked great. Staff were friendly and helpful. In addition to all these great features, we must say that the breakfast at this hotel was top notch! Tons of options: breads, cereals, fruits, cold cuts, cheeses, condiments, yogurt, eggs cooked various ways, bacon, sausage, beans, waffles, pancakes, muffins, porridge. So many things to please all types of eaters. There's also a great coffee machine where you can help yourself to specialty coffees, and a kids area with things like nutella and maple syrup. Very convenient and very delicious. Absolutely worth the extra money for the breakfast.

The doors into the building were kind of weird and only opened half-way, so it was often tight to get our double stroller/pram in and out. But they do have a large revolving door which worked fine when we didn't have the stroller/pram in use. There was also a day when two of the elevators were not in service, which left us waiting a very long time in the morning because the two remaining elevators were just jammed packed. It did seem that they were working on it, but it seemed to take a couple of days to get it fixed.