The rooms were well-sized, offering comfort and convenience. Its proximity to local restaurants, museums, and the metro made our stay exceptionally convenient and enjoyable.

One area that could see improvement is the range of toiletries provided. While shampoo and bath gel were available, the absence of other items like a shower cap or even sanitary bags was noted. Adding these would enhance the overall guest experience.

I like the hotel location so many things you need are close to you the grocery stores restaurants and underground station very near 2 minutes walk. The room is good size and very quiet. Mrs Soundarya at the reception desk was very helpful to select the right room for me and the help of Kanticha from Reservations Department to assign a good room. Thank you all. The location is really great! It is located in a very neat area around the corner from the metro station , making it ideal for further travel into the city. Also a direct metro connection to the airport

Generally I like the house keeping they clean the room every day very well and supplying 2 bottles of water daily. I would recommend vacuum cleaning the room carpet every day. The house keeping is very helpful.

Location was excellent for travelling to downtown london or to Heathrow. Tube station was a 2 minute quick walk Staff was excellent at all times. We were greeted so well at the check in desk. Concierges were helpful. Management was approachable and addressed any concerns.

The sink in our room would not drain well. We requested a fix and staff did so. However, we felt it was not cleaned well afterwards. We called and someone came to clean it. The tub also leaked onto the floor. We had to put down towels by the tub corner to keep the water soaked up. The tub sides are very high to climb in for a shower. However they had low bars on the tub to grab if you can bend over to hold.

Rooms were pretty old. But

Location, pleasant staff, excellent breakfast

Lack of bottled water in the room , empty soap dispenser in shower area were the only minor issues for me. I was told that water is only given in the sixth floor and above rooms and was subsequently charged £3.50 for a bottle in water in the bar for the room.

Great location to the London tube, bars, and cafes. Large room with king bed and plenty of space.

When we arrived, we were able to check into our room early. However, after unpacking some of our clothes, we realised the air-conditioning was not working and the portable cooler was not cooling the room. After visiting reception, we were advised we would be allocated a new room. We repacked and returned to Reception and was advised that it was unknown how long it would be before it would be ready. We returned a few hours later, and our room was available. The following day, after 3.30 pm, our room had not been serviced. We needed to call housekeeping as you are only provided with 2 regular coffee servings we had used the previous day. We are returning in another 10 days and hope for a better experience.

It’s located by a station and a few blocks away from High Street Kensington, I’ve stayed here a couple of times always a pleasant stay. Room sizes are great too.

For the amount of guests that they get they need to refurbish the rooms the furniture is really old and during a previous stay some did fall apart and I asked for a newer room. This time around they have upgraded me and the room is in better shape but the furniture needs to be changed the bedding and and everything in the room needs to be replaced. Also for the majority Arab guests that they have all rooms should have a bidet not just the club rooms.

Breakfast was great and the family room we had was very comfortable on the 3rd floor for us (2 adults, 6 yo and 10 yo). The location is perfect, right next to Gloucester Road tube station. We arrived a little earlier than 3 pm but still managed to check-in with no problems whcih was nice after arriving from the airport. The price was very good value for a 4 star London hotel - seemed comparable to short term private apartments in the area. The water bottle refill machines were great. The one on our floor wasn't working but it wasn't a problem to use the one by the fitness room on the 1st floor.

No major issues - Our hotel room window out to the street was very dirty. It looked like it hadn't been cleaned in quite some time. The lift buttons were a little confusing to operate at first but we soon got the hang of them. Only 2 of the 4 coffee machines were functioning in the breakfast area during our stay which meant there were sometimes small queues to get a drink.

The position is superb. A one minute walk from Gloucester Road underground station, crossing just a small road. There are supermarkets and loads of cafes and restaurants within a few minutes walk. It is just a ten to fifteen minute walk to the Natural History Museum. The hotel entrance is lovely, it is private and enclosed between two roads and there is an underground carpark if you need one. £££ but it is available. Security was tight, you need your room key to access your floor in the lift and there were plenty of members of staff in the foyer to keep an eye on things and to help guests. It felt very safe despite being a big hotel. The room was comfortable and there was a fridge as well as the usual tea and coffee making things. I didn't use the restaurants but did have a nice cocktail in the bar. I stay in the area regularly but hadn't stayed here before, I will definitely be back as I feel the price to comfort ratio was excellent.

I feel I'm nit picking but the room and bathroom were slightly dated and the windows need painting. It was a very nice spacious room though.

My boyfriend and I checked in to the hotel expecting to stay in the deluxe double bed room but we were surprised to find out that our room had been upgraded to the suite! When talking to Netmi and Tomi at the reception. We were so grateful to hear the news and admired how kind and friendly the staff were. Netmi was only a trainee and Tomi ensured to inform us of this, which was thoughtful. We also appreciated how Tomi remembered our faces and told us that he would check us out instead of us waiting in the queue. Nonetheless, both employees made our stay truly memorable!

My boyfriend and I enjoyed our stay at the hotel but we would’ve liked to have a vanity mirror so we could get ready. Also, the plug sockets weren’t ideal to use as they were found in awkward places and the usb ports on the headboard didn’t work to charge our phones next to our bed. Despite this, we were still grateful for the room upgrade and didn’t ruin our stay!