On arrival, upgraded for free to a room with a lake view, so on the quiet side of this hotel. Room was actually a big family room with a double bed and 2 bunk beds. Very comfy bed, good views, decent facilities. Staff friendly and polite and everything worked as it should. If you think 1970s/80s, you will capture the essence of this hotel; very little is new or cutting edge, but what there is is clean and functional. Generally it has a worn weary feel at times, but still retains some charm-we loved it. Breakfast was good, tasty and plentiful with lots of choice. For the price, this place is superb value.

Nothing really- just that 70s vibe, which we liked but which some people may not like.

Check-in was quick and easy. Although we walked up the stairs to the room, there is a lift available. The room itself was standard but very comfortable and clean. We booked a room with the view of the lake, which was lovely to see as we walked in. The bathroom was big with a shower at the far end. Tea and coffee available in room with a small kettle. Good seating area in the bar where you could order a meal. Plenty of variety on the menu and we liked the idea of the chefs special dish of the day. Although this hotel sits on the A2, our room was quiet and the bed was very comfortable. All the staff we met were friendly and professional.

I have seen comments that the rooms need updating, which in some ways is true,but not the end of the world. Look beyond the decoration and you have yourself a nice little comfortable retreat for a few days stay.

The staff were very helpful. especially as to get to the property was hindered by a road closure sign that after going up and down the A2 twice and eventually calling the hotel found I could ignore it - so having got to the hotel the staff couldn't be more helpful the view of the lake was only disappointing as it was a grey day I can imagine how great it is in the summer great views for a wedding reception

Disappointed by the size of towels but being 6' 6" it is not surprising - But the food was good and breakfast was very good as it was cooked to order and not on a hotplate going cold as some places I have stayed before

Easy to get to and close to the venue we were attending. Gorgeous view of the lake and beautiful surroundings. Very impressed with the care the staff took. My husband was extremely impressed when we returned to the hotel late in the evening that there was a security bar across the entrance, making the car park extra safe. The breakfast was really good with plenty of choice and the food was good quality and hot, the table service was very good too.

The only negative point I have was the size of the TV was very small for the room we had, a larger screen would be better.

Very pleasantly surprised. People say this is outdated and it is but not in the way that I thought. It's not outdated as in unclean, worn down furniture, walls peeling. Actually the walls looked like they were just freshly painted! It was so clean. Room had a big mirror above the vanity table, lights coming down. The bed was so comfy! It felt like there was a mattress topper on top, very soft duvet. Lobby and other areas were very nicely decorated and we enjoyed the space. River was so amazing with ducks! The staff here are above and beyond, so lovely. And very professional, definitely met the high standards for customer service. The room + bathroom was so big as well! Double the size of standard Premier Inn.

Food quality could be a little bit better but it wasn't too bad. Cheesecake was lovely tbh. It's a bit pricey however.

Staff friendly and couldn't do enough for us. Great location. Loved feeding the ducks and birds from our room. Great views of the lake. Breakfast room lovely and breakfast was really good. Breakfast staff great and Friendly and professional at same time and extremely accommodating.

Mould on back of curtains which is visible. Had to leave windows slightly open. Shower wasn't powerful at all just trickled out. But other rooms we stayed in before perfect just this one. We have stayed here numerous times so couple things won't put us off again. Tv so small untrue for size of room should be upgraded.

It was clean, conveniant and reasonably priced

Dated, one miserable male member of staff. But….One member of staff, Gemma with a G….Helped me when I become ill, I stopped at the Hotel due to feeling very unwell as I’m fighting a serious health battle ….She helped me with compassion and a wicked laugh…She has no idea what she actually did for me ….It made the difference of me making it home in one piece or not…A very kind human being , and also Mitchell at breakfast was a superstar too….Just a shame about the one male front of house gent….THANK YOU Gemma!!

This was our third stay. Loved room 123 (except dislike below), the stunning lake view and easy access to walking in the surrounding countryside.

1) the shower in the room. Having covered myself in shower gel, the water was either hot or too hot to rinse off. I understand, on checkout, there is a knack to the controls - suggest providing instructions inside the bathroom. 2) I had very little sleep the first night (sunday 12/5) due to noisy neighbours. Loud voices (more than 4(), music and what sounded like a computer game. I phoned reception at 12:50am and the noise level reduced slightly. However, they woke me again at 3pm and every hour thereafter - most hotels these days insist on a quiet period between 11pm and 7am. This would encourage guests to return to the hotel time and time again.

The Breakfast was good, offering great veggie options as well. Soya and Oat milk available on request, as well as included in the tea and coffee facilities in the room which was a pleasant surprise! Staff were friendly and helpful, the bed was comfortable and the room and bathroom were clean. We didn’t make use of the bar, but it looked like a pleasant area. The view of the lake was lovely, and the hotel is situated very close to Shorne Country park which is an amazing budget friendly day out for the family. The location, apart from the motorway, really was ideal.

The hotel is right off the motorway, which makes no difference unless you want your window open whilst in a front room. We did not hear it at all with the window shut.

Everything! Especially considering the amount paid. On entering, the magnificent marine fish tank ( with identification chart) set expectations high of the care taken. Christmas decorations were tastefully arranged. Staff welcoming and we were allowed early entry to our room. Room spacious and clean. Lovely view over the lake. Pleased that windows could be fully opened, to take a photo. Room was warm. Appreciated large mirror over the dressing table and a full length mirror. Two good size mirrors in the bathroom. Adequate sockets. Good lighting, bedside and ceiling, including hall area by the bathroom not illuminating whole room. Beds comfortable. Breakfast, choice available - we had full English, no mushrooms but rest made to order and well presented. Choice of cereals, toast, condiments, fruit salad and yogurt available for self service. Also excellent coffee and orange juice, cold water. Apple juice also an option. Good bar menu for the evening meal. (We didn’t eat lunch. ) Sensibly priced. Good location by the lake and country park. Map available. Thoughtful. Large carpark, safe.

Nothing important, but a small fridge would perhaps have been useful. No restaurant- fine! The bar area was very quiet although tv on. Lacked atmosphere, a small eating area with place mats etc might have helped. Only a suggestion, certainly not a complaint. The meal was enjoyed.