Friendly and welcoming staff Nice quiet room Decent shower Comfortable bed Restaurant area Girl Courtney serving was really nice and polite and would give recommendations on the food or make me aware of the deals that were currently on. Few draught beers on tap including Guinness Restaurant food was decent enough Located at the motorway services which is convenient. Good big car park

Pillows were too hard. No bell on reception for attention. Sometimes stood waiting at reception with people through in the office who couldn’t see you standing there waiting for service. Sausages for breakfast weren’t good quality and always on the cold side. You need a code for the barrier to cross over the top of the M6. They give you a code but if you don’t know that before hand you could end up driving past the southbound off slip and driving a few miles further south only to have to take the next off slip, then cross the M6, rejoin it and drive a few miles back up to come off the north bound slip road.

The food was nice. only trouble was I paid for the parking when we arrived that evening with cash. And have got back to Australia and got a invoice from my car rental company saying that they got a parking fine from the hotel saying I had not paid for the parking which was disappointing as I did pay for the overnight parking. 😞

Getting an invoice from my car rental company saying that I didn’t pay for the overnight parking at your accommodation. Which I did pay for . And have phoned you and emailed you and have heard nothing back from you. Even doe it’s been a few weeks Make sure

Booked for a 1 night stay as was visiting friends, was looking for something close to where my friends were staying and found this hotel. Great value for money and included a lovely breakfast to start the day. The room was clean and tidy and had everything we needed for a 1night stay, I would say the beds are too soft but this is preference rather than an issue. All the staff we made contact with were lovely, reception team explained everything on arrival and the restaurant staff were friendly. Thank you :)

The only downside was the beds they were too soft but that is a preference thing.

The room was clean & functional. I have lots of allergies so didn't use the restaurant but the toast smelt wonderful every morning. It would be nice to have decaff tea in the room though.

As a solo traveller I was in a disabled room. This meant the wash basin was set really low which meant a lot of stooping. Also there wasn't anywhere to put a toilet bag as no shelf. It would have been useful in advance to know there is an old road you can approach the hotel on as long as you have a code for the barrier. It saves driving a long way south to get onto the M6 & be on the correct side for the hotel.

Staff were very friendly and welcoming. Check-in was quick and smooth, which was much appreciated after a long journey from Scotland. Our room was spacious, very warm, and had excellent lighting, creating a cosy atmosphere. The beddings were clean, bed, and pillows were comfortable, ensuring a comfortable night's sleep. It wasn't noisy during the night too. Overall, we had a great stay and would definitely recommend this hotel to anyone looking for a comfortable and hassle-free experience.

Surfaces were a bit dusty and shower not the cleanest.

Clean room, great facilities on site with friendly staff. My only issue is the barrier to get into the site to go south was locked. This I understand is a security issue, so I understand. My only other issue is when staying in Summer (I have used this hotel many times) if the window needs to stay open for ventilation, the Kitchen extract fans can be noisy if you are staying on the first floor at the front of the building. The path to the service station from the hotel is a little prone to being rough and ready.

See above.

Lovely staff, comfy bed, clean fluffy towels, surprising quiet, couldn’t hear the motorway, easy parking!

Rooms were way too hot with child locks on the windows (please take off child locks) also lots of poorly behaved children running and screaming through the halls past 10pm (not the hotels fault but feel they should have intervened) breakfast was nearly all gone despite getting there just 5 mins after it opened! Was replaced but shocked by how quickly it was gone, not ideal when you need to leave quickly.

The hotel was budget-friendly, was clean and had good amenities like a restaurant, Starbucks coffee and a fitness suite. It was also a short walk from the services. Staff were friendly and it was in a good location for our needs.

There wasn't much not to like for a budget-friendly, one-night stop over (which I imagine most people would be looking for). If I had to pick something... I guess the pillows were not massively comfy and the room was a little on the warm side, but that's a personal preference really.

I was surprised how nice this hotel was, when staying at a motorway services hotel you always have a little trepidation, we have stayed in ones before that make you swear off them. But this hotel is a massive exception to that! You can't hear the M6 too badly in the rooms, it's neat and clean. And the most amazing part was the price of the meals. We had 2 main meals for under £30. And when you take into account the prices normally charged in motorway services this was amazing. And to add on top of all of this they allow dogs to stay too, with plenty of space to walk them too, not just a tiny area. The staff there were fantastic too, the M6 was closed due to an accident that day, and they staff helped via the phone to guide us to the service road entrance and supplied the code to enter. I really cannot praise them enough.

To be honest there isn't much I can say I didn't like, as for the price and location it exceeded expectations

The lady on reception (we boked in on 12th August - she was on afternoon/evening shift) was SO helpful and kind - we had our dog with us which meant we couldn't dine in the restaurant but she ensured we had a table in the reception area and we were able to eat with our dog their! The food was of excellent quality and price - we were very impressed - the room was quiet. The breakfast choices were very good - and again we were able to dine in the reception area.

I suppose having a separate dining area for people with pets would be useful - as we were cluttering up reception a bit - but otherwise it was great.