Really lovely authentic hotel in the heart of historic Canterbury. Comfortable room, with modern fittings. Clean and pleasant. Staff friendly and attentive. Cooked breakfast really good, with various hot choices.

Only filter coffee available, I'm used to americano or espresso these days. I asked and was told the machine was locked away.... Go figure. Limited continental breakfast. No cheeses or ham, limited cereal selection and a plain granola but without the usual jars of seeds, raisins etc you would usually find. Chocolate croissant not great. Don't want to be too negative here, overall it was good, but some little extras would make a difference. No restaurant in the evening (I remember it being really good when I stayed here 15 years ago).

Copper bath was amazing in the bedroom. Loved the attick room - felt like a real escape for us which was expectly what we hoped. The decor was fab. Great attention to detail in the room, but also the hotel too. Delicious breakfast - we wish there were other meals! Staff were lovely - thank you. The gentleman at breakfast was so friendly.

The bed - it was two singles together with one sheet and when both of us were lay on one each it sort of felt like two singles rather than the double that we expected. Not as easy to move comfortably in the night as could feel the gap. We only stayed the one night but would have mentioned it if we were to have stayed more than one. Perhaps a good topper could solve this??

I want to mention specifically Jodie on Reception for her patience and courtesy in providing us with a room that met our needs, particularly as we tried three rooms before finding the right one (in the Wood something annex - the building that is not adjacent to any road). Our room was very quiet. The carpark is a problem without resolution. We walked round Canterbury one day and the car stayed put. We went touring on another and couldn’t get back in. Everywhere seemed full and it took half an hour to find a parking spot leaving the car well away from the hotel.

Right in middle of town centre. Lots of history. I had the suite upstairs. Lovely divine cast iron bath in room. You can bath whilst watching tv. The shower is phenomenal like a power shower so strong pressure. Lovely comfy sleep Breakfast was lovely with very attentive breakfast staff. The eggs Benedict was nicely cooked

I would like if they did evening food. It’s a little noisy people shouting in street but of course that is not a fault of the hotel that is just because of location. Ear plugs are a good idea I used mine and no problem. There was also a noise of a machine which was pretty constant. Not sure what it was some sort of generator. It didn’t bother me because I wear earplugs for sleeping. None of this stuff will be a problem if you have ear plugs and I guarantee that you will have a lovely cosy stay

The location was wonderful. It's maybe five minutes walk from the train station and seven minutes walk from the bus station. I went to Dover by bus on the day we arrived and to the Leeds Castle by train the next day. The hotel was very conveniently located. The breakfast was amazing. I had avocado toast which was super tasty. There was also a buffet which my husband enjoyed. The staff was very nice and friendly. I enjoyed talking about my experience of getting lost in the maze at the Leeds Castle with a lovely receptionist, who shared her childhood memory with me. When I get a chance to visit Canterbury again, I would definitely love to stay with them again.

Our room was outside the main building and there was a little step to get into the building where our room was. We visited Canterbury for a couple of days as part of our three weeks trip in Europe. My suitcase was rather heavy and it was a bit of struggle to lift it up.

The rooms were very lovely, my bathroom needed some more attention to detail if I was really finding a fault (couple of hairs) but apart from that it was so clean. Bar facilities were lovely, didn't anticipate that it wasn't open 24/7 but that didn't affect us. Breakfast was lovely and loads to pick from too. Location was perfect for us as we wanted somewhere we could walk to sites.

Staff were not overly engaging, no questions about our plans for the stay or any recommendations. Lots just kept their heads down and didn't seem to smile, but that's me picking.

Perfectly located, just a few blocks from the train station (a very easy stroll with your trolley), and a stones throw from Westgate and the High Street. Great restaurants nearby, and the bus stop to get to Whitstable just across the street. Some nice updates to the main building which used to be a 15th century coach inn. Fantastic breakfast included, and a very reasonable happy hour at the bar downstairs for a pre-dinner drink.

The room was a bit different than the photos we saw of sample rooms, perhaps a bit older (some wallpaper peeling near the windows), but still nicely furnished and decorated. Front desk sometimes not attended, so we had to wait to drop luggage or check out.

Clean, comfy, convenient, great facilities, great bar, relaxed

Breakfast service. The food was fine but the service, whilst looking efficient, was anything but. It doesn't matter what time you have booked breakfast, every guest pays the same amount and should have the same choice and the same service. The continental buffet was not replenished with food, juices or crockery. We were not given menus until we asked for them and we had to get cutlery from other tables because none was provided to ours. The staff gave every appearance of listening to us, but actually failed to do so on several occasions. This is a shame as we loved the hotel.

How clean and comfortable the room and bed was. Being in a central location to see the sights. A few minutes walk from the train station.

We stayed for 4 nights and twice we had problems being served breakfast first what I ordered at breakfast didn't arrive but saw others that arrived later being served theirs, i decided to get a pastry rather than hang around any longer. Second time was told to wait out side the breakfast room while plates were being cleared, then we were forgotten again and saw others going in before us, so it seemed very unorganised. But the breakfast I did have while there was lovely.

It’s very well located near the centre of Canterbury. I stayed in room 2..a cosy double.The room was nicely presented…it was a smaller room and that was ok for 2 nights but if I was staying longer I’d choose a larger room. The bed was comfortable and tea, coffee and biscuits were regularly topped up. I enjoyed my stay. It was up on the second floor..there’s a lower, narrower approach..there’s no lift. But it’s an old property and you’d expect this type of thing. Breakfast was good..a range of continental and cooked food.

Not really a problem but I’d prefer a few more practical drawers in the room…there are hangers and some shallow drawers. Generally there wasn’t anything I didn’t like about it.