Very curtious and polite staff, from cleaners to the restaurant manager. Good food choices The receptionist was exceptionally excellent in assisting me with my taxi issues Restaurant staff very helpful Top notch

Sadly, after a long journey. There was no complimentary coffee/tea. In the room !!!, I arrived late evening. It's not good for the overall time and costs. Therefore, being forced to the bar areas. Pricy beers at bar, not used to paying more than £5, shocked as more than £7.. not good.. Considering I chose the venue miles from my intending visit to Scotland . Fire alarm went off, scaring me out of my wits, slamming fire doors shut outside my room. There was no explanation on why it went off. Luckily, I brought extra underwear. I have a heart condition and again not good. If it was a test, then it should be posted to alert customers and / or advised by receptionist on arrivals prior to sounding.

The swimming pool and other facilities were very good, but crowded at times. The housekeeping staff were really helpful (replacing a non-working light bulb very quickly) and lovely to speak to. The reception staff were very helpful about putting my ice pack (for my injured knee) in the freezer, we did it once or twice daily, and they didn't complain.

We were really hoping for a minibar or fridge, but none were available. Although it wasn't absolutely necessary, we noticed that there wasn't air-conditioning, just a fan.

Had a really great experience during my stay. The staff were very friendly and welcoming, and I was pleasantly surprised to receive a free upgrade to a bigger room — such a nice touch! The room was clean, spacious, and comfortable, and the bathroom was also spotless and roomy. Late check-in was smooth and really helpful after a long journey. Free parking was another big plus. Overall, everything was clean, well-maintained, and made for a very comfortable stay. Would definitely stay here again!

from the minute we entered and went to reception, gwen took great care of us. It felt like we had known her for years, and it had only been 2 days . The manager on duty was fabulous, and Sharon, who took care of us at breakfast the bar was great had all our favourite drinks rooms, were lovely clean and spacious, loved the swimming pool sauna steamroom, and jacuzzi definitely be back

The toaster in the dining room was a bit temperamental pale toast or burnt toast, and i was bit disappointed there were no pancakes or nutella. The ladies' changing room needs updating a bit, maybe shampoo and conditioner in the showers and a radiator or heater as it's very chilly when leaving the pool

The staff are all pleasant and welcoming The rooms are big and comfortable and there is a great leisure centre The reception staff are really pleasant and the hot cookie and bottled water was a nice touch, I will stay again 😊

The leisure centre was closing at 8 however the staff put us out 7.40 and felt rushed in the changing rooms as the showers were closed off and staff were mopping the floor round me so just felt a bit rushed out, but wouldn't put me off cumin back

The room was clean, well appointed and welcoming with all the up to date facilities you would expect. The staff were warm and friendly making you feel welcome as soon as you arrived. The onsite meals although a limited menu were excellent and the breakfast was great setting you up for the day ahead.

With the hotel being situated on an industrial estate there are no other pubs/restaurants in easy walking distance for longer stay residents.

The breakfast is great, I especially like that you have to ask for the fried eggs because then you know they aren't sitting for ages on the hot plate. The staff are great and soo attentive especially towards the children - the warm cookies are always a winner! The room is a decent size and my daughter especially found it comfortable! Best sleep ever she said. As for the swimming pool! What an excellent facility, very clean and warm which is always preferable haha

The pillows could be better but that's a personal preference to be brutally honest.

As someone who stays local, in Viewpark. I love to book here once every 1-3 months, to relax. I walk through the Glen if it is nice, and then I arrive to Hilton, which is always a pleasant sight on arrival. I love the minimalist vibes that the whole body of the reception hall has. The televisions installed into the furniture equipment, that acts as a wall next to couches. Then as you enter with the reception hall to my left and then the bar, and restaurant area to my right, a nice space with friendly staff always.

It is hard to find a negative, but I think the pillows are relatively heavy. Some lighter pillow would be nice. Also some generic earplugs for users on request just encase a room wants to talk loud or play music. Which I have no issues with because it is a event/party space and I have always thought the behaviour of guests are very welcoming, and friendly overall.

We had a nice time at the hotel rooms were clean and cleaned everyday we were there.staff very friendly overall happy with our time spent there

Not really what I didn’t like it was just a minor fault the tap in our bathroom was slightly far back from the sink so when you ran the water it just about hit the basin every time we washed our hands it basically flooded the surface area

The staff were helpful and very friendly.the room was bright and clean . Tea and coffee. However the tray had to be moved out from the pullout and put on the desk as there was no a plug to put the kettle in.

The only thing that was disappointing was the buffet breakfast . Last time we visited there was black pudding, haggis and granola . I know there were lots of other things on offer but if you go to Scotland you’d like to have traditional items available to taste.