Staff member Prithvi at Terminal 3 (B gates) was excellent. I had a long (21 hours) layover and had pre-booked online reservation (for two separate time slots, one in Terminal 3,A and another at Terminal 3,B, it’s only a two minute subway train ride between both Terminal) after I arrived Prithvi helped rearrange the checkin start times and even called staff in Terminal A location to coordinate. After his shift was over his replacement Pauline was also very helpful and thorough. Sleep and fly at Terminal 3, B has better options I feel. The flexi suites are more comfortable and sound proof. The pods in Terminal A didn’t eliminate louder ambient sounds (especially the morning prayer call playing through all the Terminals’s overhead speakers) Also normal sound of guests checking into or out of the neighboring pods (all arranged in a row at Terminal A) may disturb light sleepers. Terminal 3, B’s location also offered a on-premise hot shower option ($20 USD) with free soap & towel service.

Providing exact locations of these lounges inside these vast Terminals would have been helpful. Say, near by Gate numbers etc. The Terminal staff I asked gave me wrong directions.

It was providing exactly what it promissed. Not less and not more. If you have long hours between connecting flights especially during the evening you can lay down for few hours and relax. Instead of suffering outside.

No bathroom inside, you have to go out and use the public facilities, but toilet is within 20 sec from the lounge. No shower facilities. The lounge is well isolated, so you don’t hear noise from outside, but inside in the sleeping area there is not much isolation; if you have noisy neughbours, that’s annoying. Luckily the staff takes care of making a respectful environment, so whoever enters the facility is reminded to be silent, and go in and out only if it is really necessary, so others are not disturbed.

The room was quieter than expected from being in an airport terminal besides occasional loud patron. Lighting easily lowered to a minimal level from the bed. The small bedside table was adequate for the room size. Both locations were easy to find by staff instructions when we had to move due to construction at the original booking location. Staff were polite and friendly. Facilities were clean, and complimentary water and hot drink stations were appreciated.

Some disrespectful patrons talked loudly in the hall, and staff didn't ask them to lower voices. Supplied ear plugs did help. We arrived at the location in our departure terminal to be told we had to go to their other location back in our arrival terminal due to construction. Notice of this via email would have been appreciated ahead of time because it appeared to be a well established construction site (walls built blocking sections off, etc.) when we arrived.

The ability for the two of us to sleep in a secure comfortable room helped us to manage a 10 hour transition between flights. The ability to lock the room to protect our valuables while we slept gave us comfort and a sense of security. This is a premium way to wait for an extended period within a transit lounge.

It would be nice to have closer access to the toilets without having to get dressed. It would also be nice to have a larger blanket. We found that in the double bed room one of us would find themself uncovered with the slightest roll of the partner or move of the blanket. With that being said overall, we were comfortable.

Great spot in a convenient, easy location inside the terminal for a rest and sleep in transit. Does what it says on the tin! We used a double room which is small but perfectly formed, with a comfortable double bed, charging sockets, and enough room for your bags and quiet and dark for a good rest from the neon and noise of travel. There is some minor noise from other rooms or guests entering/leaving the facility but it is impressively quiet considering it is in the middle of the terminal. Staff were friendly, and it is easy to find right opposite Gate A1. There were also individual sleep pods we saw but did not use. Would definitely book this again for a layover.

It was quite cold air conditioning which we found on the cold side, others might not mind this. An extra blanket would have been good. Also the quilt/duvet seemed to only be a single size so not really wide enough for two in a double bed! The timeslots available to book are fixed and might not always suit your flight times, we were lucky it was perfect for our flights. The biggest downside is no toilet facility within Sleep n fly so you have to go out to the general terminal bathrooms. A shared toilet facility inside Sleep N Fly would be very helpful.

We arrived late and had an amazing good sleep here, ready and fresh in the morning, part of a very long 40 hours trip. 2 adults and 2 children we fit perfectly in one of their cabins. The adults with one kid in the double bed and the other kid in an extra mattress that is pulled out from under the bed. The air was very good and the temperature perfect. Can't highlight enough how friendly the staff here is. Even before arriving they offered tons of info regarding our transit via DBX and when we finally got here they made our stay perfect. On departure we where right next to our flight gate to budapest. Wow! Highly recommemded!

It was quiet and dark, which is important at a busy airport.

Location A gates are EXTREMELY far from international flights that arrive/depart in/from C-gates. The prayer room is convenient for those who need it, but that means those who are not familiar with the practice might not care for the earlier wake-up of "Call to Prayer." The lounge bed/chair has the potential to 'swallow up' small, loose items to the back when getting out. (A jacket and small eyeglass case)

It was so nice to have some where to unwind in comfort. I managed to sleep for about 5 hours. It is situated near toilets which is good. A shower is available to.purchase if needed

The only complaint I have is a gentleman was in the next pod to me. The pod is a nice calm place to relax. Yes you do hear noise but not much The gentleman in the pod next to me was continually on his phone.talking. It says Sleep n.Fly because after a 2 am flight of 13 hours is exactly what you want to do sleep. So please put signs up asking people to consider others who want to sleep The gentleman only had to walk outside the sliding door by reception Into the public area. I did when I was talking on my phone. It was very annoying though as you are so tired and just want to sleep with out being disturbed So maybe a sign on the pod banning use of phones please

Staff was courteous and helpful and facilities were overall very good. This location was a little difficult to locate but not a big problem.

Disappointing that there were no shower facilities in the sleep lounge itself. Having to walk down the airport corridor to where they were only to find out that the men's facilities were closed for maintenance was more disappointing. Had to use the airport men's toilet room to brush my teeth. Have been to similar facilities at the Tokyo airport (NRT) where there were shower facilities in the sleep area.

Honestly when you are so tired from lang haul flights with overnight transfer. This place is ideal. It's not a palace. It's a quite room with a bed and the ability to turn the lights off.

You have to leave the hotel bit to go to the bathroom, brush teeth and refresh etc so if this important to you be aware of this. It was a little overpriced but supply and demand and I wouldn't stop me from booking again.