We enjoyed the room and the staff - very nice, the room was beautiful very comfortable - the beds were very relaxing - the only problem we had were the keys - we did have to go down 3 times to request new ones, getting into the door was a problem, it would not work - tied up some time with that - other than that, lovely place to stay love the lobby and the room was very nice roomy and comfortable, the location was perfect was near all the areas that we wanted to visit - thank you- the parking was a little pricey and I didn't know it prior - so that's on me I guess, but it was very quick and we were able to get to our room in a little bit of time minus the key situation thank you!

The keys would not open the door - had to get 3 sets

I loved the aesthetic of the hotel in general. The entrance has seating all around where guests can wait, work or socialize. It was clean and one of the few dog friendly hotels in the area. Staff was always helpful and kind when answering questions. Maintenance was also friendly and constantly checked on my needs. I was on the sixth floor so I had a nice view of the buildings and that area is pretty lovely. Multiple restaurants in short distances and different lounges/theaters near by. Ten outta ten.

One thing I didn’t like was the ice machines on most floors aren’t working. So the one on my floor was out of service and the floor that the receptionist referred me to was also out of service. I went to another third floor where I finally got some ice. The only other thing was, no one told me about the amenities, I had to keep asking or surprisingly finding out. For example, I received a thirty dollar credit for staying at the hotel which I could have used for room service, or snacks at the front desk. I found out the minute I was checking out.

Great location and housekeeping was amazingly efficient, accommodating and friendly, especially Camela, netta and Tanya. Gym was pretty good too. Many front desk staff was helpful and friendly. Great lobby, coffee shop and 2 restaurants. Large and comfortable rooms.

Many front desk people had poor social skills eg no hellos or smiles. Lobby and hallways were freezing all the time.

The hotel was centrally located and minutes away from various shops including Maceys. Reading Terminal Foodhall was around 15 minutes away. The hotel has two restaurants attached to it - one Mediterranean and the other a Steakhouse/Grill. There is also a coffee shop that offers healthy breakfast options. Lots of Avocado dishes, burritos, bacon, eggs, heathy toast

Everything was fine - a little pricey but its the city centre. That said the alcohol measures in drinks was much more than at home

Staff other than front desk helpful and friendly. Location off hotel terrific. I'd recommend and return.

Front desk staff Friday afternoon rude to begin with then less than appropriate after she sent my friend to an occupied room. Wanted her to wait in check-in line again and hardly apologetic. She should have done triple back flips and was grumpy instead.

The staff was friendly and very knowledgeable. I liked the idea of staying in a historic building and the facility was beautiful. Our room was spacious and the bed was comfortable with lots of pillows. The parking situation was explained very clearly and the pricing was fair. It was a very peaceful and comfortable accommodation in a beautiful part of the city. We will be back!

We were happy with everything! An excellent value.

Our room was very roomy, it was handicap accessible, yet the bathroom would not meet those requirements. The bathroom vanity is extremely compact, so it didn't offer much room for toiletries. The air conditioner was extremely excellent, we like our room cold when we sleep and the worked wonderfully. The location is great, not too far from most attractions, uber or walking makes getting around easy.

The cost to park a car with the hotel parking lot is not cheap, almost twice the price of the other parking ramps in the area. Unfortunately, you pay for convenience. We did not take the car out during our stay, so not sure if you can go in and out, which other over night lots do NOT allow for in and out during the day.

Very friendly staff, big room (more square footage than it said in the description), great location--central but very quiet, at least in the room I had.

The furniture, except for the beds, was a bit worn. There was a daily $15 "resort fee" that no other hotel charged. It pushed the total for my stay up $75 and meant the price was only moderately inexpensive.

Staff was superlative. Very friendly and helpful. Room was very comfortable. Location is also very good.

We were charged an additional half day parking because we were given incorrect info by desk. Told 4pm and garage said it was 3pm. I did not challenge because we were already late in leaving. This was the only down part of the visit. Oh- the American flag outside was in disrepair which I though was unacceptable and disrespectful - especially in Philadelphia!!

The room was huge. The bathroom was comfortable. It was easy to leave my luggage upon arrival and I was notified that an early check-in was available. The staff and luggage handler were all very personable and professional. The lobby was a delight.

The only thing that I didn't like was that the rug and furniture in the room were a little shabby. The rooms could use freshening up. The staff at check-in could be just a tad friendlier. And yes, the view of downtown was obscured by buildings right in front of my bedroom window. The best views were from the bathroom.