Everything was perfect. the view was breathtaking, the facilities, food, very clean and modern room. I celebrated my birthday at NG . The did everything to make my day!. Free dinner at A la cart, free room upgrade, free room decoration. Thank you so much to Oksana and the rest of the team. I will definitely come back to this paradise again !

the water slide the longest one wasn’t safe for me , unfortunately it hits my back and I couldn’t enjoy the rest of my vacation. I’m still hurting, the pain is a nightmare . But I will definitely come back to NG again and again.

A very high class hotel Excellent service . Really delicious food and a selection of drinks.

One major and incomprehensible problem. The air conditioner in the room only worked for heating and it was not comfortable to sleep at night. I asked to change the air conditioner to cooling and was told that the air conditioner is central throughout the hotel and I should open the balcony door so that air can enter. I couldn't understand the logic. in every hotel I've been till today, the air conditioner has always been able to change heat or cold according to my mood.

Everything besides room accommodation

There was problem with accommodation. When I booked Deluxe Room Sea View there was choice of twin beds. I went with my friend. But actually there is no one Deluxe Sea View Room has twin beds in it. They offered us another room with twin beds on third floor that was low ceiling and less area (30 sq. m, we booked 42 sq. m) and bad view to the Sea. We refused. At the and they placed us Deluxe Sea View Double Room and put one single bed in. So we had one double bad and one single bad. I would ask Sales Department to change to the information that there is no Deluxe Room Sea View with bed choice, just Double

The food was great. Our room was so beautiful and the activities they had to engage our little ones. I really enjoyed my stay!

I don’t think there’s anything I do not like about the property

Food is very simple, than i expected, and there is no good enough show, or concert

There was a huge amount to like about NG Phaselis and I could write a mini essay here. Limiting myself to some bullet points: 1. Arrival: we were greeted at the airport and transferred in a lovely luxury MB shuttle with comfortable seats, drinks and snacks. It's sets exactly the right tone for what you will find at the hotel... 2. Check-in: you are allocated an assistant for your stay with whom you can pose any question through the hotel App which turns out to be extremely useful. Check in formalities are done with a glass of champagne and strawberries dipped in chocolate, further setting the scene for what is to come... 3. Room: we were travelling with children (9yrs and 12yrs) and had an interconnecting room which worked brilliantly. The room was very clean, in excellent condition with comfortable beds and strong shower and a mini-bar that was endlessly topped up. 4. Food: Incredible. There are several restaurants some of which are extra cost, but just limiting comments to the main 'buffet' restaurant... Amazing presentation. Amazing variety. Freshly prepared and delicious. Breakfast, lunch and supper. A real highlight of the stay and very difficult to eat sensible quantities! 5. Facilities: Superb. A fabulous spa which we used a lot. Lovely outdoor pool with lots of loungers which even have their own call button for a waiter. Nice beach with pontoons so you can enter the water where it is deep enough to swim - excellent idea. A water park which the kids will love. Little bars and eateries all over the place - you will never want for food or drink. Plentiful towels. 6. Staff: discrete, helpful, friendly. Always someone on hand to help. Everyone was excellent but I would single out our assistant Darina as being brilliant while waiters Ersin and Ali Kadir were outstanding. 7. Cleanliness: the hotel is not just clean, it is obsessively clean. Everywhere. I could go on.

Very few negatives and all a bit nit-picking really but for the sake of completeness: 1. While the mini-bar was topped up relentlessly, room service itself was a little random and didn't happen on all days. It didn't worry us; 2. Room air-con: with the outside temperature in the high-teens the a/c didn't seem to know what to do and was either too hot or too cold. We just turned it off and all was well; 3. Noise: on two nights there were corporate events that produced quite intrusive noise up to midnight. I 'had a word with management' and they explained that these were very much the exception and when the weather is better (ie: summer) any events are held outside, so would be much less intrusive. Fair enough.

Excellent hotel all round facilities, staff and entertainment.

Nothing. The Hotel was amazing.

fantastic view on the see and mountains! it was amazing level of service, very friendly and attentive hotel team, any demands could be satisfied very soon (including support by personal manger), highest quality and huge variety of food, several a-la card restaurant, very positive animation in baby-club. I definitely recommend !

Superb service, great food, great room facility. We had a late flight so they kindly extended our check out time into the afternoon, very generous.

Because it's winter the beach is not well-maintained, looks a bit disorganized

The hotel entrance and common areas and the welcoming experience The staff was great and very helpful, always very attentive to our demands and going the extra mile. Special thanks to Elif and Tunahan. The room was big, the shower nice and spacious, and the bed very comfortable The breakfast buffet was very rich The buffet for lunch and dinner was also pretty good, with plenty of options, and very good food quality considering the magnitude of the hotel - If you like meat, I advise you to try the lamb chops and the beef ribs (they do not have them every day) The different all-inclusive restaurants, especially Nautilus that open 24 hours, and the Patisserie was great - don't miss the San Sebastian cake (Patisserie) The pool area was very comfortable and perfect for chill

- There is a Doctor during a reduced time but under a fee (not cheap) - There are shops to buy clothes, to cut your hair, etc. but not a pharmacy to buy basic first aid things or medicaments. However, you can order them at the hotel and they will deliver them to you in a short time for a reasonable price - At the SPA they do not provide bathrobes (unless you go to the private SPA area or book a massage or treatment - under a fee), you need to take yours from the room - The orange juice did not look like fresh-squeezed orange juice to me, which I would expect for a 5 * hotel of this characteristic - The service in the pool was sometimes very slow, maybe they could schedule more personnel for that