Clean accomadation, excellent location, staff very friendly and helpful

Nothing, the trip was excellent

1.) Excellent and efficient buggy services which responded to my requests by simply just using the apps. 2.) Superb room service as we were almost freaked out on the lizard in our room, and the staff literally just took 2 secs to take it down. 3.) Pretty cute way to indicate for room status by just placing different turtles on the gate.

1.) Too many little cockroaches in the room (photos attached). 2.) Slightly over-friendly staff (Hakemi if I'm spelling his name correctly), which is not really suitable for an introvert person like me. 3.) The location is slightly far away from the attractions and town areas which usually took us more than 30mins drive per travel. 4.) Too limited choices and varieties for breakfast. 5.) Beach are dirty and full of trashes & garbages (or probably they were being pushed up onto the shore due to the raining season during my stay). But still, the unpleasant smells were stopping me from enjoying the beach.

The resort, the staff, the food, the service.. everything was simply wonderful! It is such a beautiful place and paired with the amazingly friendly staff, our stay was amazing!

We would've stayed longer :)

Extraordinary resort. Don’t look elsewhere if you can afford it. The area is relaxed and quiet but slightly far from the airport

Amenities and the room. The private pool was out of this world

The room is spacious and comfy. The cleanliness. The pool view.

It is difficult to walk around. There was a little baby lizzard type "gekko" sharing the room with us from time to time. Although it is seems protected bt the environment laws but me and him are not friends.

The room and the view were amazing.

The roads to the hotel were flooded and we couldn’t get out for a whole day! We checked out a day early and still didn’t receive the refund for that one night until today.

The view The private swimming pool Using the sister hotels of Katathani The idea floating breakfast

The staff especially the receptionists they dont speak English properly The food was not as expected The breakfast was not what we paid for in a 5-star resort The spa was fully booked! There were cracks in the wall Too many light switches The shower condiments were terrible! Its not an adult only hotel No effort to welcome honeymooners especially its a winning 5 star resort

My wife and I had a truly unforgettable experience at this resort. From the moment we arrived, everything exceeded our expectations. The service was exceptional, the atmosphere was peaceful and beautifully maintained, and every detail was thoughtfully taken care of. The food was absolutely delicious, with a wide variety of options that impressed us every day. Whether we were relaxing by the pool, enjoying the views, or dining under the stars, everything was perfect. A big thank you to the entire team for making our stay so special. We can’t wait to come back! Five stars all the way!

We always stay at this particular property due to the intensive staff. Warm and welcoming. Norah the assistant front desk manager was the go to man. Always there to help including the morning breakfast servers buggy drivers. I’m always so happy with 10star service here.

The rooms are getting old needs updates. Needs a refresh from hardwood floors to dirty worn out shredded ends discolored towels that they use to make pretty elephants on the bed. First thing I see for a 5 star pool villa, I do not appreciate seeing. The pool could be way cleaner from Outside to inside. Rusted broken when looking over the side of pool. They have way older Villa and some are newer. Never know what you’re going to get. Rooms need more updating. For the price we deserve better quality for five star pool villa.

Staff was very friendly and helpful. the rooms and facilities were 1st class. Access to the beach easy. Food was outstanding no matter the style ie western with Thai twist or Traditional Thai. One of the most beautiful and quiet beaches in Phuket.

The staff were amazing, however, the staff at reception always seemed stressed and lacking in warmth. The position is understandably difficult, particularly when the expectations are very high by guests and management. However, there is room for improvement for those who greet you for the first time and bid you farewell when you leave. To this end, I was not asked if everything was to my satisfaction when checking out. I consider this a failure. If a hotel strives for continued improvement and customer satisfaction it is a question that should always be asked.