Great pools, good gym, lovely staff, comfortable rooms, tasty food

Very isolated Lots of mosquitoes Staff need more training in relation to services offered eg. What happy hour is; day trip details Spa treatments shorter than advertised

Beautiful room, comfy bed, private beach

Hotel itself very beautiful but isolated, there was nothing around, you need to take shuttle bus(cost money) to closest town or to Khao Lak center to restaurants and bars, food at hotel quite disappointed was not up to Pullman standards.

Great pool, large comfortable beds, well designed rooms and helpful staff

Quite remote - should offer free shuttle buses to attractions.

Actually we took the hotel shuttle from Phuket airport to the hotel and everything was running smoothly. The driver was already waiting for us in the arrival hall wir our name and ride was smoothly. During the arrival at the hotel a welcome drink was offered to us with a refreshing towel. Pretty nice to start with. After some general introduction and the key card handover, we were guided to the hotel room. Unfortunately the room was located directly infront of the main air condition machine, which causes a lot of noise inside the room. After one short talk to the front desk lady, Jee Gin, she understood the concern and directly offered two alternative rooms in the same category. Within 2h the room was ready and we moved to the new room. We are 2 adults and 2 kids. The family room is perfectly designed for a family, even with older ones, as u can separate the kids room completely from adults. Best room design I ever seen in a hotel for families. The area of the hotel is as well super nicely designed. It has a long pool with different heights and also a kids club, which operates from 10-18 o'clock. The kids really enjoyed the time there and were happy about games, drawings etc the stuff was doing with them. The beach is awesome and completely without annoying water sport activities. Just good to relax. The beach bar play some relaxing club sounds, but not too noisy. Also you get a digital assistant for your room, which is super confident, if you need something to order or have any complains. This also worked perfect. Coming from the digital assistant to the real stuff. Especially one lady in the front desk, Jee Gin, took so much care about us. This is what you expect the treatment in a 5 star Resort to be! No matter if we had question or just want to have a chat, she always understood to take time for her guests. Sometimes the people make the difference. In our case it was her. The resort should be really happy to have her on board 👍🏻

The staff at the bar was pretty poor in English.

- the staff is really kind and friendly. very professional. - hotel facilities are amazing and room design espectacular - hotel is brand new - breakfast is really good and the restaurants offer really good dishes at reasonable prices (even if you are far from other restaurants outside the hotel, the prices of the hotel restaurants are really good, and the food quality is really good too, which we really appreciated). - water sports equipment for free - amazing gym My birthday was during my stay. I got a really nice surprise when i got to the room! Thanks a lot to the room service team! Something to remember for the rest of your live! Really thank you!

Nothing to complain about. It was a great stay. I just would have prefered to have no music by the beach and enjoy the quietness of the place, after all that's why we chose this location, to be far from the mass tourism in a quiet place.

Nice and fresh hotel with good places for everyone, especially for kids. The beach was really nice and the breakfast buffet was everything we could possibly ask for. We also liked the theme nights in the dinner restaurant.

We did miss sun beds at the beach and the staff at the beach side restaurant were too busy most of the time. Since there was a lack of restaurants in the neighborhood or at the beach we did miss a variety in food during lunch time since the restaurant close to the beach had the same menu everyday.

Hotel is new, modern with great facilities for kids and families in general (pool areas, water activities, kids club), rooms are very nice and comfortable.

A lot of the staff across all functions (reception, kids club, restaurants, etc.) just don't speak English which can get very frustrating. There is practically nothing to do outside the hotel within walking distance or even below 20 minutes local taxi ride. Beach bar service is very slow, there's always at least one item wrong in an order or just delayed 20 minutes from the rest of the food. We stayed in a no meals plan and there are basically zero alternatives around to the hotel restaurants (which gets really boring) would probably be a better experience with their all inclusive plans

The resort is a without doubt one of the best in the area. By far better than other huge resorts with very surprisingly much higher valuations. Rooms really comfortable, clean and peaceful. Extremely beautiful premises and landscape, beautiful beach.

Not close to anything so if you want party this is not for you, this is a, place to come to rest. We came with kids and the just loved it so much as well! Not much to see in town in any case. We have been here and we just loved it so much. Food is improvable. In khao lak I would not go anywhere else. The valuation of booking is way lower that it should be. It should easily be over 9.

The hotel is impeccably clean, and the staff is exceptionally friendly and welcoming. Ryan from the front office is a tremendous asset to the team—he is incredibly helpful, attentive, and goes above and beyond to ensure a great guest experience. Nikki from the restaurant also deserves special mention for her kindness and willingness to assist. Both Ryan and Nikki truly elevate the overall experience.

Khao Lak Center is about 30 minutes from the hotel, and there are no Grab services available in the area. Guests can either use a local taxi, which conveniently waits outside the hotel, or opt for the hotel shuttle. However, the shuttle service is not complimentary and runs infrequently, which may require some planning.

Loved the hotel and our room, everything is new and clean and comfortable! Equally really enjoyed the location as it is remote far from Khao Lak and other hotels/resorts meaning you have a long and wild stretch of beach to explore and to yourself. This was peak season and it was very busy with the staff working hard to keep everything running smoothly, special thanks to Matthias who seemed to be everywhere all the time. The reception staff were very sharp getting back to all our requests and efficiently booking taxi's/trips for us to enjoy.

Breakfast selection could be improved (especially if compared with the other Pullman in Phuket). Overall, the service could have been better at the different restaurants within the hotel, but I am sure this was also due to the high occupancy.