Staff are really nice and friendly, the rooms are clean and attractive, beds and pillows are comfortable and the roof top pool is wonderful when the weather is hot. The breakfast is nice too, with tasty fresh pastries. The hotel is also very well situated. The air conditioning and internet were pretty good for Tajikistan, and all the staff seem to speak good English which is quite unusual. I ended up staying here on 3 separate legs of my journey, and I enjoyed each stay very much. It's on the main road but not too noisy and there is a nice garden too.

I went for a 4 day hike in the fann mountains and my muscles were a bit sore when I came back. I was hoping for a hot bath so I could soak them, but the water in all the rooms is kept tepid (42 degrees). We did ask if it could be made hotter, but it seems there's one supply for all the rooms so it wasn't possible. The only other thing is that the hotel taxi to the airport is very over priced compared to the local taxis (150 somoni vs 20 somoni). And there restaurant lunch is also extremely expensive and I would say not worth it.

I´m leaving the feedback on behalf of my mum. It´s the third time in a row she has chosen to stay at ´Serena´ for New Year holidays. Actually, we all love the place. The staff is nice and kind, the room is spacious and cosy. The hotel is close to lots of cafes and restaurants, as well as the Opera and Ballet theatre.

The hotel was conveniently located for Samani Monument and the archaeological museum, which was really worth a visit. There were some restaurants/cafes across Rudaki Avenue from the hotel. To our surprise, pizzas were quite popular here. The hotel, though a little bit old, was tastefully decorated and well maintained. The room was very clean, spacious and comfortable. The breakfast buffet was really good and delicious. There was a bank inside the hotel and really convenient for currency exchange.

The reception staff The breakfast staff The food The gym The location

The roomservice guy. Not friendly or smiling The pool guy. Not service minded Pool area. Not suitable or acceptable for a hotel where the rest is beautiful and clean We couldn't use the pool area after we asked for it to be cleaned. Because after checking out, guests can't use the facilities of the hotel (gym, pool) That was bad service since we were the ones making them clean the pool area and couldn't use it when it was dirty.

Very friendly staff . Big and comfortable rooms with colorful Tajikistan touch . Close to the center & airport . There are many restaurants around .

The rooms needs some refreshment and the bathroom renovation . The door is not well isolated and you can hear all noise from the corridor . Air-conditioner is loud .

Everything. A really great location, lovely restaurant and bar area, clean spacious room with great bathroom. Fabulous service particularly from a young female intern who assisted me with a couple of problems not associated with the hotel. She was fabulous. ( I didn’t get her name)

Nothing

We have stayed at the Serena multiple times over several years and are so pleased with the service, the food, the quality of the rooms. The staff are always friendly and very helpful. Great experience each time.

Mr. Rustam Yusupov and his staff went above and beyond for me from the moment I arrived until the time I departed everything every detail was a 10 out of 10 experience. I shall recommend this property to all my VIP clients and friends and family.

Hotel was a five star hotel, very friendly staffs. The room was cozy and equipped with everything needed

yet, for a five star hotel, more service and facilities would be anticipated. The rooftop swimming pool was closed during autumn and winter

Rudaki Avenue is where most of the magic happens in Dushanbe, which I didn't appreciate before I stayed here, so it was a great comfort to have the hotel in this location. The bed was great for my needs, as I prefer firm mattresses! The breakfast and dinner buffet were exceptional, as was the coffee in the bar. The self-contained nature of the hotel was also good, i.e, having a cash exchange office on site was really handy. The best part of it however, was the staff. Medina, et al, who looked after me and conversed with me throughout, and took care of my repeated requests for taxis, information re shops, etc, at short notice, were so helpful, courteous and kind. I took the opportunity to speak with the head of catering and services to give him verbal feedback too. All in all, it was a pleasure to stay here.

My only piece of feedback would be on meals - it would be great to have traditional Tajik food in both the breakfast and dinner buffets. Whilst many of the hotel's clientele understandably, probably like to have breakfasts and meals to remind them of home, I think that incorporating more traditional Tajik food and drink into the menus would provide for a more immersive experience, if there is scope to do so.