This hotel is in a historic building, dating from the 15th Century but well renovated. The staff members, Alicia, Marco and William were very friendly and helpful. The hotel is within walking distance of the train station. A short walk took us to Santa Lucia Plaza where there are restaurants and pubs, and local people gatheear. It was fun interacting with them. A short walk further was a chocolate shop. Great neighborhood. Also, a convenient location from which to take a trip to beautiful Rhein Fall. I highly recommend the hotel. Breakfast was excellent

My wife and I liked everything about this hotel.

Hotel is in an extremely convenient location in the historic part of the town. The staff are all very helpful particularly the tall young lady on reception. Very good choice of food for breakfast. Layout of my single room was very efficient. Loved the fact that bed has a bedhead with space for my spectacles. Loved the desk. Loved the exposed wooden beams from the old building. Hotel has an elevator from ground floor to all floors. Hotel is conveniently located for 4 km walk beside Rhine river to Rheinfall.

The ceiling light was just inside the door instead of over the desk. I had to keep the light on in the ensuite bathroom in order to have enough light in the room (which meant that the extractor fan was going all the time). Access to the wi-fi works like pop-up advertising on your laptop so if you have your laptop set up to block pop-up advertising you will not be able to access the wi-fi. Most importantly do not turn the lock on the inside of your door to horizontal when you leave the room as you will not be able to get back in - you will need to get the very helpful tall young lady on reception to come and unlock the door with her master key.

The hotel building is beautiful with a lot of character. It's located in the old town and a short walk from all the different sites and shops, as well as a 5 min walk to the train station. The rooms are well decorated with nice bedding, towels and modern bathrooms. Our room was build in the eaves of the building and had some beautiful old beams. The breakfast buffet had a really nice selection and the staff were friendly and helpful.

We stayed during a hot week and the room was in the upper levels of the building with no A/C. While they did provide a fan, the small windows meant that air flow wasn't great and the room stayed quite warm. There was also a beam running across the floor in front of our room and some in other rooms and people with mobility issues need to highlight this when booking a room.

The property is in a great location and the room was spacious and comfortable. The bathroom was small but adequate and had all amenities. The staff were very helpful and responsive. They provided us with a kettle when we requested one, gave us dining recommendations and brought us a heater when we discovered the heating in the room and the heated towel rail were not working.

The only issue was the lack of heating which made the room chilly in the evening but did not bother us overnight. The heating came back on around 7.30am

Hot buffet breakfast and nice apple hot tea upon our arrival check in. Exit hotel door to nearest train station Schaffhausen to Zurich will be a breeze with our large luggages instead of the front desk recommended front door entrance. Efficient front desk to direct our walking stores in neighbouring shopping district and William Tell statue

Not so obvious front entrance of the hotel when our cab arrive to find the hotel on narrow street

Nice building, nice spacious room. I thought it might be too hot and stuffy with not being able to open the window but air con was very good

It’s a beautiful old building but it does mean noise travels. Would be nice to have shampoo/conditioner and moisturiser included in room although soap was very nice.

the hotel was the best hotel I have ever stayed at. Somebody had thought ahead what a customer wanted and provided excellent service plus extra features that have not been in other hotels. I could list these as they do not show up in Booking.com's list of features but that would make it too easy for other hotels to copy. The staff, including room staff, were aware of, and addressed, my needs even before I was aware I needed assistance to make the stay extra pleasant.

Absolutely NOTHING!

The staff were very friendly - both at reception and at breakfast. The hotel was lovely and the room, although small was quiet and well equipped. The shower, wifi and breakfast were all excellent. The location was perfect for us - 4 minutes walk from the train station and right on the main streets.

The only complaint we had was that the room was very warm, but we didn't ask for it be adjusted so maybe something could have been done.

First of all I have to salute the staff: Incredibly professional, friendly, welcoming, and cooperative. The room was so comfortable. All its facilities worked like a charm. The location is extremely convenient near everything. The breakfast is so delicious; it can have more variability but still amazing. Oh! and again: the staff the staff the staff :)

Nothing

Loved everything about the hotel The rooms and bathrooms are amazing and super clean The staff are super friendly

Nothing! They are working on making it more comfortable for when its super hot but now they have an e-fan in every room which is great!!!!