The double room was very spacious. It had a nice sofa, as well as a lounge chair. The bed was very comfortable. The room was spotlessly clean. The room was at street level, but with the triple-pane windows closed there was zero street noise. Closing the windows was possible because it was one of the few air-conditioned rooms. The hotel is maybe a 15 minute walk from the train station, and less than a 10 minute walk from the Theatre du Passage which serves as the central point of the annual NIFFF (Neuchâtel International Fantastic Film Festival). There are closer hotels, but this one is close enough to be convenient.

There was some confusion when I was inadvertently initially assigned a non-air-conditioned room, but that was quickly rectified. It is quite clear in the Booking.com website when selecting a room during the reservation process whether the room has air-conditioning or not, but since there is a mix of similar rooms with and without, you need to verify that you actually get what you reserved when you check-in.

The hotel is nice and small, the staff was extremely friendly and helpful, always smiling and welcoming. It is close to the public transportation and city center. The room is big enough and well equipped and furnished.

There was a bit of noise from the railway. The bathroom is small somehow but fine.

The rooms in the hotel were extremely comfortable and clean. The staff were friendly and helpful, and the hotel is in an excellent location.

We wanted to prepare our meals, so we had to collect saucepans, plates etc from the lobby area as they are not kept within the apartment. This was a minor issue,

immaculate modern hotel, with well equipped rooms and a great location; the Neuchâtel tourist ticket (provided for free by the hotel) was an excellent unexpected bonus; breakfast was good.

bathroom well equipped but a bit small, especially given that the door opens into the bathroom; the bed was very good but the mattress cover (under the bottom sheet) didn’t breathe and so it became too warm - I suggest replacing it with a fabric that breathes.

The air conditioning was a delight given the high temperature when we stayed, the bed was comfy, the room a good size & the bathroom was adequate. The hotel is conveniently located near to the centre of town.

It was a bit pricey for where it was located.

The hotel is not so far from the city center and the castle, and cca. 20 minutes to reach the train station by foot. The room is comfortable and equipped with a simple kitchenette. The staff is helpful.

Loved that we had a kitchen area!! Huge bonus. We have dietary restrictions so this made all the difference to us

Really out of the control of the hotel but I was woken at night by loud drunken people…I think if you stay anywhere in the lower town area it can’t be avoided but just a shame.

Convenient location for our purposes. Kitchenette was great. Grocery store right next door. Our room had air conditioning which we appreciated. The staff were extremely friendly and helpful. We were able to leave our bags at hotel day of departure until we went to airport. Would highly recommend this hotel.

Small issue. The coffee machine in the room uses capsules not available in local grocery stores. We were able to borrow a drip machine from the front desk, though, and that was perfect!!

We were arriving about 9.pm and I emailed booking .com but they hadn’t passed on the message. However the hotel rang me to confirm we were arriving and then waited for us to arrive. He was very accommodating and explained the key system before we left. The room was like a boutique hotel and the bathroom was really modern and really clean. The furniture was modern and there was a kitchen area with a fridge. Also the room had air conditioning which was a must as weather hot

Nothing really

The tourist visit card was a great advantage as it allowed us to use the public transport for free as well as to visit many cultural places. The staff was very friendly and the room spacious and nice.