Massive place, lovely environment, lots of activities

Overcrowded with groups I presume from companies which took away the authenticity, privacy and sort of luxury of the place.

Very big resort with an impressive number of staff. I liked the spacious room with ocean view, and the extensive breakfast variety. I lost count about the number of swimming pools and restaurants they have, it's truly impressive!

Fantastic stay with clean facilities and wonderful staff that ensured we were well looked after- special thanks to Housekeeping staff Hiruni who was kind and personable and ensured our room's were wonderfully kept and even did some fantastic towel art- also the lady waitress/bar manager from the bar and clubhouse who was great with our family and looked after us well.

The thai restaurant is worth missing when there are many other fantastic places to eat including the bar clubhouse and the buffet restaurant and even room service was fantastic. Whilst the service at Thai restaurant was very good - the food overly salty and mainly soy sauced based.

We had a truly wonderful experience at Shangri-La Hambantota in Sri Lanka! We arrived late around 8 PM, and despite the hour, the staff were incredibly helpful and welcoming. When we found that the AC in our original room wasn’t working, the team responded immediately and assisted us with changing the room. To our surprise and delight, they even upgraded us to a beautiful suite—a gesture that made our stay feel even more special. A heartfelt thank you to tharindi de silva, who went above and beyond to make sure everything was perfect. Her kindness and professionalism truly stood out and made us feel right at home. We enjoyed every moment of our two-day stay. The food at the pool and bar was fantastic, with great flavors and excellent service. The lifeguards were amazing—attentive, friendly, and always making sure everyone, especially the kids, was safe and having fun. Our kids had an absolute blast, and the whole experience was relaxing, joyful, and filled with great memories. This resort offers the perfect mix of luxury and family-friendly comfort. We can’t wait to return

The beach was closed because it was offseason

We had an unforgettable stay at the hotel. I booked it last minute and they were happy to accommodate my last minute request to decorate our room for my proposal to my girlfriend. The staff were very friendly and accommodating. We booked half board and the breakfast and dinner were both excellent with a huge variety of options catering to all cultures. I would especially like to thank Tharindi. She was so helpful in arranging the proposal, made our stay unforgettable and left us with a parting gift. I would highly recommend this hotel to anyone looking for a relaxing time in this beautiful country.

Nothing!

Guest Relations Manager Tharindi made our stay special. We were treated extra of my expectations. We were there celebrating my friend’s birthday and they did everything to make her feel special at this day. And the spa is something amazing, highly recommend! Excursions from hotel are very good also, I recommend to take Ella one.

Location is far from all party places (if this is your goal, need to find transfer in some WhatsApp groups cause hotel transport is too expensive and uber is not coming). No choice of European food, need to be careful with spices, some flavours not familiar.

Excellent buffet breakfast and dinner spread.

too long check in process

Our stay at Shangri-La Hambantota was nothing short of exceptional. From the moment we arrived, we were immersed in a world of luxury, serenity, and outstanding service. The resort's calm and peaceful vibe instantly helped us unwind, and the lush surroundings added a magical touch to every moment we spent there. We would especially like to extend our heartfelt gratitude to Manager Tharindi, who went above and beyond to ensure our stay was perfect. Thank you to the entire team for an unforgettable experience. We can’t wait to return!

The kids club is great and the egg hoppers at breakfast were unparalleled. The pool area is also excellent for families.

A lot of the grounds are poorly maintained. I got the feeling that standards may have slipped over time, possibly as a result of the pandemic, economic challenges and the fact that this is a huge property. It often felt as though there weren’t enough staff to fulfil guests’ demands. The staff also weren’t as organised or as service orientated as many of the other properties we stayed in during our trip.

Staying at Shangri-La Hotel & Resort ♥️♥️♥️♥️♥️is an unforgettable experience—like stepping into a slice of paradise. Perfectly nestled along the shores of the Indian Ocean, the resort is surrounded by breathtaking natural beauty: lush green trees, the soothing sound of waves, and views that leave you in awe. It truly feels like heaven on Earth. The serenity and elegance of the resort offer the perfect escape from the world, where every detail is designed for comfort, relaxation, and luxury.

What makes the experience even more remarkable is the outstanding service, especially under the guidance of Supervisor Samadhi. 👩🏻‍🔧🌹♥️Her professionalism, kindness, and genuine care shine through in everything she does. With her warm smile and attention to every detail, she makes every guest feel special and at home. Samadhi is not only a supervisor—she is the soul of the resort, and her presence elevates Shangri-La to a world-class level. This place is more than a destination—it’s a feeling, a memory, and a dream you’ll never want to wake up from.