The accommodation for mobility challenged visitors was great. Safety grab bars were excellent. But there were not towel rails anywhere especially near the tub. Walking could result with water dripping on the floor and an accidental fall. A how to use the shower controls would have been appreciated.

Nowhere for tray to be safely used to collect food. Prepared ahead eggs do not look appetizing. No fruit for oatmeal as shown in elevator picture.

The breakfast was good. The room layout was good. Room colour scheme, washroom, kitchen counter, window blinds, TV set up, desk and chair, bedside tables and electrical outlet locations were all good.

Some guests were taking too long at the waffle maker machine (making multiple waffles and holding up the line). Coffee station options could be made better other than just coffee and hot water. The sofa bed should be made better... Elevators were kind of slow. Elevator button back lights are not bright enough ... difficult to see if floor has been selected.

Its clean and new. It was good, staff are really helpful and inviting. Just a suggestion lobby cleaners should sometimes smile on visitors Hehe, may add more brightness to the hotel.

Lacking offers of slippers 😅. We stayed on a disability room and I have a toddler unfortunately he keeps on opening the disable button which keeps on opening and nonother locks available.

Breakfast was very good. It was a little congested with the amount of people accessing it at the same time.

The air conditioner was very noisy when it kicked in and there did not seem to be a way to select slower fan speed to minimize noise. Only 2 electric vehicle chargers for such a large facility discourages people with electric vehicles to use your facility for fear of not having a charger available when needed.

Friendly and welcoming staff, from front desk to housekeeping to breakfast staff!

Hotel located close to train tracks. Trains sounded their whistle during the night. I realize this is not something the staff has control over but maybe it should be brought up with the authorities of the trains?? It would have been much better without the train noise during the night.

Staff were very friendly. Free breakfast was great- lots of choices (waffles, eggs, cereals, yogurts, fruits, etc). Room had a fridge/freezer, microwave, plates, cups, utensils, coffee maker, etc.. Nice pool and fitness center, access to bbq and close proximity to everything. Will definitely be staying here again when in Kingston.

love the studio set up with full Frig and dishwasher, small cooktop is available on request. large smart TV and super comphy sofa and bed

the breakfast bar was out of some food from the weekend crowd but the staff was sincerely apologetic and there was still plenty of other options of hot food

Loved the kitchen and all the room facilities

They had tried to squeeze too much in the room. We were a booking of two adults and two children. When we pulled the sofa bed out it was a squeeze trying to move around especially since there was an unneeded computer chair and two square stools which we ended up putting on top of the wardrobes.

The hotel was very clean and the staff were very friendly

They had hockeys teams in the hotel. The kids were not supervised well by their parents. The restaurant was very busy because of the large groups of hockey kids and their parents. The staff did their best to keep up

Breakfast was great with a variety of food options. Location was close enough to all amenities.

Bacon at breakfast would have been nice. I know it's not the hotel's fault, but awakened by the nearby train blowing the horn in the middle of the night.