Very helpful staff. happy to move us from original room allocation when we complained about view, and very quick to fix dead light bulb. Beautiful views and quiet in the area we were moved to. Incredible breakfast buffet with endless choices. Allowed us late check out.

Hotel is remote from town and alternative eating places, but Grab taxis are cheap and solve that problem. Check in was very slow and the initial room allocation by the pool was noisy, but receptionist very helpful changing it. Hotel is vast...not recommended if walking is a problem!

Nice rooms and pool area. Great sunset. Great breakfast with lot to choose from. Bit far from the city but Crab is only 1 to 2 eur to city.

Service really was not 5 star. Was not allowed to sit in the lobby bar without otdering even though it was almost empty. Had to give card for quarantee to be able to use room charge. Still had to pay right away when ordered pizza to the room. Had to ask again next day as our safety was locked open. Beach was really small.

Huge breakfast spread mainly catering for Asian tastings. Pay for room with sunset views. Stunning.

Nothing

Everything especially the day bed by the window. Comfortable bed. View of the Marina at sunset.

The club lounge was packed but the staffs were kind enough to put two extra chair by the reception area for evening hi-tea.

Olympic size swimming pool for lane swimming exercise. House keeping called up to ask if house keeping service was required in the afternoon if I slept in and missed the house keeping service time in the morning. When requested for tissue or towel, they were delivered within 15 minutes, or would tell me when the required items would be delivered. Good communication!

10.30 am. breakfast time end but some food tray was empty without refill at the buffet food station. Guests should be notified that breakfast buffet food station would not be refilled after what time and restaurant light would be off by 10.30 am and that staffs would start tidy up the restaurant at 10.15 a.m. so that guests can make an informed decision not to go to the restaurant for breakfast. Any changes in breakfast serving time routine should let guest know when entering the restaurant before breakfast or when check in, especially when food station would have no refill.

Great location with beautiful view of the sea. Comfortable room with sufficient amenities. Breakfast was good.

The receptionist that checked us in gave us a Deluxe King room and a D Twin room instead of our requested 2x D Twin rooms, and we only realized when we reached the room. The exchange for a Twin took a while as he didn’t seem to know how to solve the issue, until another staff took over. By the time we got to our Twin room we were exhausted as we had been driving for 6 hours to get to the hotel. I think the front desk staff needs to be trained better in handling check-ins. Also, there had been an incident whereby we got a call way past midnight which jolted us from our slumber, to ask if we would like to order anything, which was very strange to say the least!

Fantastic location . This is 10th stay . Staff is very friendly and helpful , also at the clubhouse and Pacific .

Pity they are building those huge apartment blocks right next to the property . Hotel needs to be seriously upgraded . Regularly thing don’t work or leak . Carpets are filthy , hadn’t even been vacuum cleaned when we moved in.

Congrats and thanks to the staff for always providing such warm greetings - particularly, but not only, in the mornings - and for their generally friendly and helpful attitude. I very much liked the hotel design, location and views. The facilities and services were generally good quality and mostly worked smoothly and effectively.

To quibble. .... there were a few "hiccups", over a 6 night stay, but nothing which couldn't be easily resolved one way or another. For a claimed 5* hotel, I thought some of the facilities show signs of wear and/or show their age. However, maybe a slight element of "faded glory" adds character?!

This resort was wonderful. I was a bit skeptical before because I thought that it wouldn’t be authentic or too removed from the spirit of KK. But I’m pleased to say that it was fantastic! The pool, gym, beach area and spa were well maintained and very inviting. The breakfast was delicious and had a variety of flavours- especially typical Malaysian dishes. Every staff member was friendly and ready to give advice or answer questions. I didn’t get all the names but I remember that Eldrey was especially polite. All staff were attentive and I’m grateful to have met them while staying here.

This is not an issue, just be aware that you’re not in the town centre staying here. But a complimentary shuttle service into town was provided and this made things so convenient.

The Magellan Sutera Resort is large property popular with families, groups, and couples. Staff were professional and very helpful. The rooms (ours was sea view, king) are spacious, well-appointed, and very comfortable. The pool area is beautiful and very popular with children, and there is a small beach to access the sea. There are several restaurants to choose from with very good food options. The breakfast buffet (included) was tasty, varied and plentiful. The view from the open-air breakfast area was truly tropical.

An airport shuttle would have been appreciated. I was not prepared for how large the property is and how far one needs to walk to get from one's room to the restaurants or even the front desk. Due to a recent injury, walking those distances was difficult for me. (Not the Resort's fault, of course, but if you have mobility issues, be aware!)