Fine hotel in South SFO. An average 4* hotel, comfortable and clean. Personnel was fine also. South SFO is not the place to go if you wish to visit downtown of course, but very close to the airport and efficient if you have business in the area. A restaurant "The Landing" is available in the hotel: OK.

Can be quite noisy due to the proximity of the airport (night flights) but even more due to plumbing/water noises. Also, be ready to wait for at least 3-4 minutes until warm water reaches your room, but at the end, you get warm water in the shower. 2 king size beds in the room, but would have appreciated an additional armchair to be able not to rest only on the bed.

Short overnight stay in San Fran and this did the trick. Airport shuttle is useful, try and get the timings right to avoid a long wait. Rooms were spacious, bed was huge, the shower was amazing! Loved the bedroom & bathroom on the whole. Great little 24 hour shop for food/drink on-site, we ordered Uber Eats to the room door so that was a nice touch. The hot cookies on arrival from the front-desk were fantastic.

Airport shuttle times leaving the hotel are great, but getting to the hotel needs a little more detail. It's a free shuttle so really can't complain.

I really like how clean are room was and if we had any questions or concerns we could get help from the front desk. The room was very nice.

The one thing that I didn’t like is that there was no microwave in are hotel room so my boyfriend and I went down to the main lobby area to used the one they have there. It took 6 minutes to heat up my soup that was really cold.

The cleaning staff for the 3rd floor is excellent! This was one of the cleanest hotels I’ve been to in a long time. The baseboards, bathrooms, walls…a very throughout cleaning staff. The staff at the front desk and lounge were also great! Very helpful and friendly. It was also very easy to get an uber to get into the city from the property.

Very nice hotel. Looks like it was recently remodeled. Everything was nice and new. I liked shower and appreciated a shelf below the vanity for storage.

The room was horribly dark!! We could barely see. The lighting included modern fixtures (1 bedside lamp, one bedside sconce, 1 torchiere floor lamp, I desk lamp) but none of them gave enough light. Really really bad lighting!

Hotel was located to easily get to wherever I needed to go in the city. Beds were very comfortable.

You are required to pay for parking at the hotel. I’ve never had to pay for parking on a Hotel’s property before. Prices for the room are high enough and parking should be included. Also most nice hotels I have stayed at include a continental breakfast. There was no continental breakfast included.

Check in was difficult and frustrating the guy was rude and kept asking for a pin to pull up my reservation. I told him i didn't know what he was talking about. I asked him if he could find the reservation with my ID he said no (that he asked for first off) and then asked for a 5 DIGIT PIN AGAIN. It after midnight. So, he is saying he can't find it then finally he said let's try your ID now he pulls it right up like it was a huge waisted of time I was super tired and stood there way to long.

the chick in situation.

I liked the bed sizes and the bathroom layout. It was my first time staying at this hotel so I was a bit confused on where the entrance was but I was able to find it, and I also enjoyed the parking. I felt that my car was safe and I could rest well knowing this.

I got a little lost trying to find my room or an elevator, if someone said to take the elevator then I might not have heard but that would be my only dislike.

Everyone was friendly esp. the gentleman who helped me with my check out. He found a way to find change for my cash payment and helped reverse the credit card charge. The restaurant staff was friendly and smiling too. Room was spacious and clean. It's close to the airport and it has a free shuttle.

There were little insects/bugs flying around while I was dining at the restaurant. The seafood rigatoni was good with generous serving of seafood. However the pasta sauce was diluted that it looked like a soup. I wanted caffeinated options but my room only had decaf coffee and tea.

new. clean. everything well thought out and working.

the shuttle service is a shambles. There are many Hilton shuttles and no easy way of knowing which one is going to which Hilton hotel. I credit myself with average/good level of intelligence, and despite asking all the drivers that came through that displayed a Hilton badge on their bus, I still ended up being dropped off at the wrong Hilton because I took the wrong bus, and then had to pay out of pocket for a taxi. The receptionists I spoke to confirmed this is a regular occurrence. It wouldn’t be tricky to make this far easier for customers. @Hilton: pull your finger out and address it.