Entering the hotel was mind blowing with the boats view from my window was 💯

I expected more variety of food

Lovely hotel, friendly staff and extremely clean. We were upgraded to a better room on arrival without asking. The bed was wonderful, huge and exceptionally comfortable!

Nothing to dislike. The check in process was a little problematic because a physical credit/debit card was required for use of the mini bar etc, however as a lot of people do nowadays we only use ApplePay and didn’t have a physical card with us. We got it sorted with not too much fuss however and the staff were great at trying to sort.

The hotel was beautifully furnished and in a great location. Our room was lovely with great views. The restaurant at the top of the hotel also had magnificent views

I was warned that there would be ‘live music’ during our evening meal. I didn’t see the band or whatever it was but the volume was horrendous. We were put around the corner but had to lip read each other to guess what we were saying. Also we had no idea how to turn the lights off in our room so had to sleep with the lights on. We would have phoned down to reception (we were already ready for bed) but we didn’t know the number for reception so details of that and how to work the air conditioner would be very helpful. We also had to ask a guest where the breakfast was to be served (which was delicious I have to say)

I have stayed in a number of Harbour Hotels, they are generally good. Southampton has a great location overlooking a Marina. It doesn’t have free parking which cost us £16 for overnight. For a relatively expensive hotel breakfast isn’t included. Check in was confusing, I use Apple Pay which they take £100/room, but you can’t use that money to offset any invoice as they refund the deposit separately. Seemed to be a bit ridiculous as I haven’t had that issue before and I stay in a lot of hotels. We had dinner in the Jetty restaurant, food was good and we had excellent service from our waiter. The Spa is good, we used the treatment facilities, pool, gym and sauna .

Loved our room, colour palette, cushions, furniture & accessories. Very comfortable bed, with lots of nice touches, like the coffee Expresso Machine & fridge. Great bathroom, lots of room. And the view out the window over the dock & boats was brilliant, we had the view from the best side for us, as we were able to see our cruise liner; IONA dock into the Ocean terminal at 3.30am. Apart from waking up to see the ship arrive, we had a comfy nights sleep & so pleased you are so close to the terminal to embark on our cruise holiday. Fantastic location, with plenty of places to dine at.

Coming back in the evening our room key wouldn't work, so couldn't even get out the lift room onto our room corridor. Thankfully we made our way back down to reception to get it sorted. Some how storing the key card next to your mobile phone messes up the key card & stops it from working. However, didn't have a lot of choice, as only had a small, one compartment handbag & no one pre-warned me.

The journey and parking were easy enough, the room with a balcony gave great views of the harbour and the southampton sound. The hotel provided a set of binoculars to enable you to view the coast line and ewven the Isle of White, we were blessed with a lovely spring sunny day

Unfortunatly we had booked in for an afternoon tea, the table booking was complete but the member of staff taking the booking failed to recognise that this was for afternoon tea. We had a voucher given to us by our children, this was disapointing but the staff did all they could to sort things out and gave us a cream tea with some extra's on the house, with a promise that the voucher would be exrtended, we are still awiting the outcome of this.

The bed was so comfortable, I slept very very well. The food in the jetty was excellent. The views from the 6th floor were excellent and the place was clean. Lovely touch for our anniversary

The lifts were not working properly and this made us wait long and at some point we walked down the stairs and the lights in the spa were not working and the ladies were unable to switch them off or dim them when we were having our couples massage. I also think that maybe offer some water for guests in the room not just on the first day.

The hotel is stunning, exuding luxury from the moment you arrive. The staff are exceptional. Upon arrival, our room had an unpleasant musty, moldy smell that persisted even after opening the balcony doors. With the room phone out of order, I went to reception, where the receptionist promptly arranged a different room and had the concierge assist with our luggage, which was wonderful. However, the new room was disappointingly dusty, with easily removable marks on the table. I cleaned the room myself, assuming it had been prepared earlier and left unused for a few days. Unfortunately, I then discovered unflushed waste in the toilet. I flushed it and informed my partner, who suggested notifying reception. Due to the busy period, reception was extremely crowded, so I returned to the room without reporting the issue. Despite these setbacks, our stay was truly lovely. The views from our room were incredible, overlooking the yachts and port, with cruise liners coming in. The bed was the most comfortable we’ve ever experienced; it felt like sleeping on a cloud. The Christmas decorations are beautiful and it really is an enjoyable experience to be in the hotel.

The host in the restaurant is very cold and unfriendly which we felt was a shame as the whole feel throughout had been warm and friendly from the staff. It was very difficult to get a seat in the spa as it was always so crowded with towels or people on all the beds, perhaps time slots would help with this over busy periods as we were there during the weekend and the business of it did take away from the relaxing feel, having said that the spa is beautiful.

The room was lovely- a good size with a really big bed. Also a great view of the port. Good to have the spa and gym though as I was working I couldnt use it as much as I would like. Lots of nice restaurants nearby. Lovely Christmas decorations in the hotel. Restaurant staff were friendly and attentive.

Would have been better to have a walk-in shower rather than one in the bath. The gym was very congested in terms of equipment jammed together. I walked down the stairs from the third floor and they ended on the first- it was not obvious where you went to get down to the ground floor. Breakfast was expensive and lacked pieces of fresh fruit like an orange as well as nuts (eg walnuts).

Everything

They charged me money for a stain that I didn’t do and took the money out my account without my permission