Location and view of the bay was superb. Staff were excellent with Kelvin always going the extra mile. The variety for both the continental breakfast and hot breakfast was also excellent and we dined in the hotel on 2 occasions and enjoyed both the food and view at the same time.

We chose the Biarritz for the location and view plus their policy document stated ‘Pets are not Allowed’ as my wife can suffer an allergic reaction to cats and dogs. On 3 different days dogs were allowed whilst owners were dining outside. One couple allowed a dog to sit on a chair whilst eating and a group took both of their dogs into the lounge area after dining. Those areas became no go areas for us. The hotel should either abide by their policy or remove the ‘Pets are not Allowed’ from their guidelines. Allergic reaction to animals can be extremely serious similar to food allergies.

We had an incredible view of the bay from our room and balcony--watching the sunset was beautiful. The room was huge, spotless and well furnished. The whole hotel seemed to have been recently decorated and furnished and very attractive. Breakfast was excellent and the one evening meal we had was very good. There is a little coffee bar open all day and if no staff around can tell reception what you had. It is an pleasant walk through the garden to the beach though as it is on a hill may be more difficult for anyone with walking difficulties. Best of all-the lovely staff group, everyone friendly, helpful and kind. So lucky to have found it.

Only comment--bed was firmer than we like, but that is personal choice.

THE VIEW IS BREATHTAKING, SLEEPING WITH THE SOUND OF THE WAVES IS PRICELESS

BREAKFAST NEEDS A PROPER MANAGER TO RUN IT, THE TEAM IS VERY KIND BUT CLEARLY THERE IS AN ABSENCE OF GUIDANCE. REFILLING THE BUFFET, CLEARING AND RELAYING NEED A DIFFERENT GEAR. BUFFET IS QUITE DECENT, NOT IN LINE WITH THE ISLAND, WITH THE PLACE, WITH THE HOTEL. NOT HAVING A FRESH BREWED COFFEE/CAPPUCCINO, BUT JUST A MACHINE, MOVE THIS BREAKFAST TO A BUDGET HOTEL RATHER THAN A PRICELESS VIEW BOUTIQUE ONE.

Exceptional hotel, fantastic stay, nothings too much trouble and one of the cleanest hotels we have ever stayed in. Everything was immaculate. Management always helpful even on their day off, as were all the staff. The new menu is great and it gives a lot more flexibility to eat when convenient to you. Fantastic views out across St Brelade’s Bay. Thank you to all at the Biarritz Hotel.

The only thing we could fault was not being able to get something to eat a couple of times but this has now been rectified with the new menu. So nothing now.

The hotel was stunning with stunning views. The staff couldn’t have been anymore helpful and welcoming, the food was very good too. Our room (S1A) was fantastic with the most amazing view over the St Brelades bay. Everything was exceptionally clean, and the beds were made daily with new towels and tea/coffee etc replenished everyday. Jason (the manager), the restaurant manager and all the staff are a huge credit

The hotel location could not have been better with fabulous views over St Brelades Bay. The room was spacious and comfortable albeit that a walk in shower would have been preferable to having to climb into the bath to shower. Breakfast was very good but both that and the dinner menu could do with a bit more diversity. The staff were all very friendly and helpful but putting them in black uniform and wearing white gloves for service in the restaurant have the overall experience of stepping back to the early 20th century. They would look far better and give more of a holiday vibe were th ey to wear lighter coloured smart shorts and tops. The hotel fails to capitalise on its prominent position with a bar that looks no bigger than a cupboard and areas that are not utilised to full potential. Especially the outside area where the table umbrellas are not even large enough in area to cover the width of the tables. This makes it a!most too uncomfortable and not to sit outside. Don't get me wrong this not a total gripe, we really enjoyed our stay I just thought it would be useful to mention where it would be possible to make the clients stay that much better

Not very much. See above overall comments

Great Hotel in superb location overlooking St.Brelades Bay. Stunning views from our Balcony and the Hotel Terrace. The staff were just amazing, so friendly and helpful. They certainly added to our enjoyment of our stay. The hotel was so clean and well presented. It looks as though it has recently been refurbished. The Breakfast was really good.

We only ate in the Hotel once in the evening but it seemed a little disorganized. We did have to wait quite a while for our meal to be served and the bar was unattended whilst dinner service was underway. We were very happy with our room which was perfectly clean and comfortable. The water pressure for the shower wasn't the best and personally we don't like showers over the bath. Perhaps walk in showers would be safer

Fabulous location, stunning view of St. Brelade’s Bay, comfortable room, friendly staff, clean.

Food / dining experience could be better. The staff were exceptionally friendly & professional but there seemed to be - at dinner time, at least- something not functioning quite right between kitchen & dining room. Drinks, starters & mains were taking ages to be brought out to the table. This was not at issue at breakfast time. The breakfast buffet was fine. A small improvement would be to have cups & saucers rather than mugs for tea & coffee.

Great location. View is extraordinary. The staff was very helpful especially Anar the receptionist who went beyond and above to help and advised since we arrived until we left. I will definitely recommend this hotel.

Nothing negative to say about the hotel.

The hotel has really great views of St Brelade’s Bay from the balcony rooms, terrace and dining room. A superb vista of the whole sweeping beach, cliffs and other hotels in the distance. The room was large and very comfortable with good beds, towels and linens. Our top floor room was lovely and quiet (no traffic noise). The dual shower heads were nice and powerful with a very spacious walk-in shower, (no problems at all with water pressure). We had a small fridge which was an unexpected and welcome bonus. It was good value for money, especially in Jersey which can be expensive. You can walk directly to the beach without having to go on any roads but there are a lot of steps. The bus stop is opposite the car park and is a good alternative to using a car to see St Helier and the southern part of the island. There was a well-presented selection of cereal and fruit at breakfast. The full English breakfast was very well cooked to order. There was great unlimited, serve yourself coffee, tea and toast. Thank you to Jason the lovely manager who allowed me to play the lovely grand piano one afternoon. I enjoyed it very much. We also enjoyed listening to the visiting piano player with a complementary glass of wine one evening. We had a lovely relaxing stay and would love to return to the hotel when the impending refurbishment is completed (assuming the roof is properly insulated). The staff were very helpful and everything was immaculate. Overall – a great holiday.

Our top floor room had a flat roof which got very hot in the heatwave we had during our stay. This made it difficult to sleep due to the heat even with the windows open. We found having 2 fans on, one to blow hot air out and the other to blow cool air in at floor level worked quite well but we had to wear eye masks to block out the light and earplugs to block out seagull noise once it got light as the windows and balcony door were open. On cooler days it was fine though.