This is probably the 12th time i have stayed here if not more. Would not go anywhere else. Yes its an old hotel, undergoing renovations but it has character. Staff are amazing, rooms are comfortable and clean.

There is nothing I don't like about this hotel. It is old and quirky.

The refurbished rooms are so much better than they were and very comfortable. The lounge and bar area is lovely, we had a great time there as a family group and was good that the bar was open till a reasonable time, not 8pm like the last time we came! All the staff we seen were very good and helpful.

What was a big let down was being told there was no evening dinner after me specifically e-mailing weeks before to ensure there would be and being told yes, there was eleven of us so surely this could have been catered for. We had to go over to the Prince of Wales for dinner which was a struggle for my 80 year old brother.

Lovely hotel in a fantastic location. The room was very clean and for what we paid well worth it. Will definitely visit again.

Nothing really, if I was being pernickity we had to pay for parking at the hotel. £10 for 24hrs if you use the machine outside but £5 if you're staying there. 0

The staff were so lovely and helpful to me as I had travelled alone with my dog. They even looked after him for me while I went for my breakfast and never made me feel a nuisance for doing it. Room was very clean and spacious. Breakfast was so lovely.

The fact that some inconsiderate guests were singing and chatting loudly in the corridor for 3 hours til about 3am causing my dog to keep barking and stopping me getting to sleep. Even mimicking my dog yapping when they kept.going past my room. The windows could have been cleaner as I had a sea view room but they were very dirty.

The restaurant was closed for renovations, so we had to use the sister hotel 100 yards away, i was not told this before the booking as i would have booked the other hotel.

The room was pretty cold,with a radiator which was too small for the room,and did not seem to warm up. There was a small mobile heater as well, but the room was pretty large as my partner needed a scooter to get about. But the hotel was very nice and the staff helpful in providing the room with it's easy access. It's a beautiful hotel, but a bit old fashioned with the facilities.

The hotel was old fashioned but spotlessly clean and comfortable. The staff were polite and helpful and we really enjoyed our stay. The location is perfect for all local sights and amenities. We were checked in earlier than the stated time.

The only problem we had was we arrived early and parked the car at a cost of £5 per 24 hours and paid for the room. We then had a walk out and came back at the time we were allowed to get into the room. We asked at this time if we could book breakfast at a reduced rate for the following morning only to be told no as we hadn't asked when we paid earlier. It was very disappointing and we therefore went to Weatherspoons which is just round the corner.

Hotel was very good nice size room however drinks in hotel very expensive £18 for 2 shorts i asked woman behind bar for ice only to be told the can of coke was cold enough because she didnt want to get any she was walking round with shawl round her shoulders as though it was middle of winter we were there for 2 nights ìn april it was sunny but windy then she closed the bar wihout asking us if we wanted any more drinks but asked 2 more people if they wanted another this was at 20.45 bar had only been open a while i was told it was open later she wasnt very helpful also internet is advertised as very good we were in a room right at the end of the hotel the internet would not stay on kept losing signal absolute rubbish asked man on reception who was helpful but we were going home the day after so never bothered nice hotel and room but would not stay there again

The rooms were quiet with very little noise pollution from any other guests. They also have plenty of storage for if you come packing heavier than usual or are staying a while. The place is clean and staff are extremely friendly and very helpful. I never got chance to experience food there but I can bet it would be great food.

The only thing I didn’t like was two small things. The hot water in my room took a while before it got hot but that is more than likely due to the large volume of rooms so I have no complaints. The other thing is that when I entered the room I inspected the mains sockets and half of them were turned on and live with nothing plugged in. Im not sure that this would be a major issue for most people to be honest so that’s why I say it’s a small issue.

A Fabulous Victorian building that has so much charm and style Wonderful large bedrooms with all that is needed for a lovely stay, including a large comfortable bed & top up items which are free daily from reception, including bathroom items, tea, coffee, milk etc. The Buffet Breakfast was wonderful and no timescale to move you on from the tables... allows you to enjoy your breakfast and relax Wonderful view across the Lake from the bedroom we had and also great location for walks into town and all that has to offer.

Nothing

Always stay at this hotel , staff are always friendly and there if need help or assistance, rooms are comfortable easy to get to all other places in Southport from her

Maybe dinner/ supper service Room service in deluxe suites etc Maybe some smoking rooms as some visitors where finding it difficult to access the small smoking area,, I am aware hotels have no smoking policies but I also know in some hotels there are smoking bedrooms available in certain floors they just charge small deposit in case of damage