The hotel was very well maintained, staff were very friendly, food was good and I was extremely surprised by how reasonably priced the food and drinks were, particularly being in a hotel and near to an airport, 3 course all you can eat evening buffet for only £14.50, absolutely brilliant, and the bar prices were really reasonable too. The beds & pillows were very comfortable, and the temperature inside was perfect, considering it was around 2° outside. I'm not sure if the date I stayed mid-March is considered out of season, but I would happily pay to stay there again, and not necessarily just to catch a flight, but even for a weekend break. It would be a lovely place to stay in the summer. I have to read reviews were people seem to forget they havent paid for a 5* hotel but expect to find 5* accommodation when they get there, I think as long as people remember that you get what you pay for, I have to say this place was fantastic value for money and exceeded my expectations. Well done.

There was a big group of foreign students (older teenagers) in the hotel, and as you can imagine, they didn't have much consideration for other guest and was making noise out in the corridor, but I just open my door and shouted at them to "shut the hell up", (and I was a solo female) and it worked, didn't hear a sound from them after that. My only suggestion would be for the reservation manager to consider where guest are located if they know they also have a booking for travelling students. It seemed to me the hotel was big enough to potentially allocate a whole floor or section of the hotel to the students, but they did seem to be scattered about.

We liked the ease of check-in, spacious room, comfy beds, clean bathroom, variety of breakfast products (+hot Plates), the different seating areas around the building, view of airplanes landing, lots of parking at no extra cost. The staff were so friendly and professional, even when faced with some other very rude guests. We liked that there are a variety of games for guests to play in one of the reception rooms, books in another room for a quiet read. The young ladies in the restaurant and on reception deserve a star for their professionalism when faced with guests who were not understanding of a severe power failure following an extreme thunder/lightening storm during the night, which left the hotel and whole of Gatwick, including the airport, and Horsham areas with absolutely NO power what so ever. We liked the comfy chairs placed around the reception area and the vintage feel of the hotel communal areas, much nicer and homelier than modern minimalistic hotels. The bar food was huge portions and absolutely delicious. Brilliant value for money, we didn't use the carver, so can't comment on that. I would say Russ Hill Hotel was what we expected when we made our booking and was excellent value for money. However, anyone who wants a super modern hotel with no character and charm what so ever when you first walk in, book somewhere else rather than complaining about the traditional English style that you get at Russ Hill. Behind your personal door the hotel rooms are very much the same as a modern hotel. The windows had good double glazing with the choice to open or not, great if you want to shut out the sound of the airplanes or thunder and lightening, but super if you want to open them and experience these things. A must point to make is that there are no airplanes flying or landing at night so no disturbances after midnight or until about 5:30am.

More subdued lighting in the bar during the evening when having a night cap. Some emergency lighting in the corridors during a power cut. As the hotel is 'Olde Worlde' it was pitch black in the corridors with no windows on the morning of the power cut.

Everything except please more tea, coffee, milk and sugar and even possibly snacks in the room. As well as extra towels and more shampoos, soap, shower gel etc. Also have extra two pillows please:)

except please more tea, coffee, milk and sugar and even possibly snacks in the room. As well as extra towels and more shampoos, soap, shower gel etc. Also have extra two pillows please:)

I stayed on the ground floor and all the rooms have been refurbished to a very good standard. My.Room was very warm which suits some people but I live in the SW and rarely have my heating on.There was a fan which I made use of. Breakfast was excellent as usual and was quickly freshly cooked,thanks to the staff and cook for this. Overall very good value for money and great customer service.

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The hotel was as expected for the price paid, it's a little dated with basic facilities. It was clean in the rooms and public areas and the staff were very friendly and helpful which made for a good experience overall for one night before heading to the airport.

Location was perfect for getting to and from the airport.

The bar could have been kept open later as it shut at 11 whilst we were there and could have done with a drink to wind down before bed. No lift so dragging suitcase up and down the stairs wasn't ideal.

Friendly welcoming staff great food and bar service very good value for money. Smelt fresh and clean through the hotel. Very clean and well kept, Plenty of parking. We would definitely stay again.

Our bath had no plug and when we asked for one they said they didn’t have any. And the mattress wasn’t overly comfortable.

I was extremely worried as the reviews had been very bad. No need to worry, the staff were great and the room was all brand new. The hotel still has some work to do to complete the refurbishment, but our room was great.

Welcoming reception staff who assisted with our bags. Bar staff were so friendly also .Food and drink great . Location enjoyed plane watching with a drik Very family vibe with lots of care for your stay . Returning this weekend 27th Sept for another stay . See you then . Thank you Ms Fowler

Breakfast was good It’s close to airport Room very clean and the bed very comfortable had a really good nights sleep Staff really friendly Would book this again next time I’m heading to Gatwick

Information on website said check out at 11am it’s 10 am