The location, the sunny unit with everything we needed

I was so shocked by an event that occurred on our last night there. I noticed preparations for a function in the downstairs entry way all afternoon. When I arrived home about 9pm everyone appeared to be having a great time. But at 10.30 I was alerted to extremely loud music thumping from the restaurant right at my front balcony. I called reception who said they would ask the place to turn it down which occurred for a short time and it then became unbearably loud bass again. My son in law in a separate unit on the level above me rang reception too when his baby was awakened and was told this was an Accor staff event. What sort of company who are purveyors of restful sleep would make this disgraceful disturbance to one of their own properties?

Location was excellent. The room was renovated nicely. Couldn’t hear the neighbours at all. Very clean and functional. Loved having use of the sauna. Although our balcony was facing the street and attracted a lot of street noise on some days, for us it was better than overlooking the pool. We got to hear the ocean at times and had lovely early mornings and late afternoons sitting on the balcony enjoying the sunlight and views up the hill toward the forest.

Sometimes the street noise was quite loud on some days but if you closed the doors it helped. We also didn’t realise the room wasn’t serviced unless you stay for 8 nights however the staff were more than happy to provide towels and extras amenities as needed so we were fine and kind of enjoyed the privacy in the end.

Location, lifts, flat ground in Hastings Street, having a washing machine , clothes dryer, ironing board, good iron, strong shower, availability of being able to get more toilet paper, dishwashing sachets for sink, washing machine and dishwasher. This was very convenient when only staying a week and needing to fly out so pointless buying all those products. Friendly staff. Access before check- in time to other areas until room was ready when too early.

The shower drain was very small and shower door did not stay closed so water can escape onto the bathroom floor if you don’t put something heavy against the door to prevent the leakage.

We love staying at the Mantra French Quarter. It’s in the best location right across from the beach. We park the car and barely use it. We had a two bedroom apartment with full fridge and kitchen, and large balcony. No dining table inside, only on balcony. Two lovely bathrooms, and a side wall laundry. Excellent air conditioning. White linen. Very clean. Rooms not made up on a 3 night stay, which is fine for us. Excellent pool area, kids love it. Lifts come quickly. Three tvs! Close to clean Bbq area which worked for us for dinner one night.

Previous guests had put washing powder in wrong slots and washing machine had small smell and needed a clean (not checked by cleaning staff- that’s ok - I cleaned it). Unfortunately drawer dishwasher did not clean at all (turned on but just washed the minor food scraps around everything, notified front desk). These were minor issues not affecting stay.

Location was fantastic, rooms were well-appointed and comfortable, albeit a little tired. We loved being on ground level with a little courtyard and direct access to a very nice pool.

There was a lot of construction going on at the property, including very noisy works directly above us (constant drilling and jackhammering), which really disrupted the peace on several occasions. We were not advised that this would be the case prior to arriving, or at check in. So check that before you commit.

Location was excellent. We encountered three different people at reception who were all extremely efficient, friendly and helpful. We didn't use the pool but the area looked first class and a great attraction for families with young children.

We arrived at the Hastings Street entrance and discovered that reception is around the back of the building. That needs to be better communicated to customers. The reception doors are difficult to open (and keep open) when wheeling luggage. Automatic sliding doors would be a big improvement. The living area was cramped (no dining table) and the shower/spa required a big step to enter. We're not complaining; these are genuine suggestions to make the venue even better. Time for a make-over/update, perhaps?

The size of the room exceeded our expectations. It was the perfect size for a family. We were poolside and the view from the room was fabulous. Kids loved the pool and the location was amazing being right on Hasting's street. Having three bathrooms was amazing. The patio's in front of our room and the ability to open up the sliding doors widely was fabulous.

I wouldn't say this is something I didn't like, more of a suggestion. The kitchen didn't have Oils, salt & pepper, paper towels, simple condiments and food wrap products like glad wrap. When you're travelling for a week, it's difficult to take these things home.

Facing Hasting St great vibe location security was great and the foyer was clean

Possibly a little more pans and kitchenery items for cooking internally, the fan in the bedroom was a bit noisy, otherwise a great location, little loud at night but bearable, we would defintley stay again - only in the renovated apartments North quarter Level 3 only.

The hotel is lovely and staff are excellent. The facilities such as the pool are amazing and the convenience of Hastings Street and the beach at your doorstep is hard to beat.

Our room was tight and a little dated. It could use an update. The bathroom in the pool area requires regular inspection by grounds crew as it gets wet and dirty very quickly with the number of people using it daily.

The location is about as good as it gets in NH

I arranged for some sentimental bracelets to be delivered to the hotel as I had left them in a previous hotel. Although the Australia post website was suggesting they had been delivered, 6 days later, the hotel still weren’t able to locate them. I had messaged the hotel in advance to give them the heads up but got no response. This was disappointing as I had to ask pretty much daily and nobody could find them.