The hotel was surprisingly luxurious for being in the middle of an anime theme park. The wood bath was absolutely beautiful and you get a lot of amenities for booking with them, such as complimentary tickets to the night walk at the park and the fanciest breakfast and dinner we had in all of Japan. We stayed in the Hello Kitty room which was absolutely adorable and it accommodated all 4 of us perfectly. We loved sitting out on the deck in the morning. This place was like a spa!

The main complaint we had was that we got dropped off by bus at the main entrance and thus had to walk uphill for like half an hour to get to the information desk where we could get picked up by the hotel van. By the end of it, we were feeling pretty hagard. Just know that if you're taking a bus to the island, definitely get one that drops you off at Parking Lot F where the hotel van can get you directly. We didn't have a phone plan so our ability to contact the hotel was pretty limited.

I booked the Naruto hotel room for my girlfriend's birthday. I knew what to expect in terms of the room, included goodies, and space. However this property blew me away in terms of the luxury, service, and food. I was not expecting the 5 star dinner and breakfast that were included with the stay. I also didn't realize that I would fall in love with the heated floors. The bath was amazing. Though the price was steep it truly was a luxury experience.

The check in process took quite a while and they seemed a little understaffed but our staff was very friendly.

I must say, I am thoroughly impressed! The checked in process was incredibly quick and efficient. The staff went above and beyond to ensure we felt welcome and comfortable. One of the highlights of our stay was the lovely dinner they hosted for guests. It was a delightful experience, showcasing not only great food but also a warm atmosphere that made it feel special. Overall, the helpfulness and courtesy of the staff stood out to us, making our stay even more enjoyable. I believe this hotel truly deserves a high rating for its excellent service and hospitality. I can't wait to return! Highly recommended!

This resort is located at the top of the mountain inside the Awajishima Anime Park. If you are visiting the Park, it is very convenient to stay here. The hotel's pick up service is extraordinary. We took the JR express bus from Osaka Station. Got off at the bottom of the mountain, 1 floor below the huge souvenir shop. It is a bit tricky to find the hotel pick up point -- An Information Stand by the road side. Once we got on the van, the hotel staff (a Thai lady) really went out of her way to help us! She first dropped us to the park for lunch. Then dropped off the luggages back to the hotel and came back to pass us a mobile phone (we did not have a local mobile and roaming is very expensive) so that we could call her to pick us up after we finished visiting the Park in the evening! Everything is perfect, from pick up, check in, dinner, room cleaniness, and breakfast. The night view from our patio was stunning!! We could see so many stars and the beautiful bridge!

I suggest the hotel should take some pictures to show travellers how to get there by bus (where to get off) or by car (where to park) as well as photos of the pick up point as it is difficult to find. Their English is not good and it is difficult to communicate complicated directions. Another thing is that I told the hotel which bus I took and the arrival time. Yet the hotel insisted that I had to call or email them upon arrival. I did both. Unfortunately my email (Gmail) was blocked by their system. No clue why. I used the pay phone to call them but it was difficult to communicate. It took us 20 minutes running around to ask a local to talk to them and to try to find the pick up point, making sure the hotel did send a pick up van.

The surrounding is very clean and beautiful

It is not easy to access. I can only park the car outside the amusement park which I think is reasonable. But how can I contact the hotel staffs to pick me up? There should be some hints for example I can contact the entrance staff . The hotel is inside which at the top . We almost get lost . Wespend almost an hour to find and solve the problem . Thank for the driver from the yellow bus help . Or we cannot find the hotel

The reviews here aren’t kidding about the service — it was absolutely exceptional. We had such an amazing stay in the Hokage room. The dinner and breakfast were excellent, the surrounding theme park was fun, and the staff were attentive, kind, and professional during every single step of the stay. Absolutely amazing experience!

The views were stunning, the rooms spacious and well-appointed, the service excellent. Every member of staff was courteous and friendly and went out of their way to make my stay comfortable. The meals were delicious and beautifully plated. Incredible value for money. The room price included admission to the Godzilla zip line in the theme park adjacent to the resort, an unexpected and delightful surprise!

I had a hard time finding my way there. There is a free shuttle bus around Awaji Island, but due to communication barriers, I ended up having to take a taxi to get to the hotel.

Loved the dinner and breakfast. Setting was spectacular. Our "Cocoon" was comfortable and loved the amenities esp the fresh fruit upon arrival.

Had a tough time meeting up with the shuttle when we arrived at the parking lot. We went to the wrong parking lot (since we were not able to read the signs in Japanese) so we were hot and tired and had to wait longer than expected.

The staff was incredible! The room was beautiful and so clean. It is the perfect getaway spot for a few days. Definitely recommend to go!

Loved the dinner, breakfast, the views, free beer and champagne in the room and the enzyme bath/onsen

The only thing I had a problem with was the parking