Breakfast was value for money the staff at breakfast need to be a little more pleasant, and not to put out fruit bread just with there hands need gloves!! Or tongs wasn’t impressed!

Staff at breakfast the boys needed a good shake up and need to be more pleasant and hygienic!!our room was disappointing as it’s advertised with balcony and chairs it was just a sliding door you couldn’t get a chair out there !I tried to contact booking twice to talk to them about it as it was false advertising! I’m still waiting to hear from them !! Not good ,I complained to the staff about it after a couple of nights they moved us to a room with a balcony which was very good of them , was very disappointing with bookings.com not replying to any emails,we book with them all the time still waiting for a response!!😣

We booked The Benson Hotel for its proximity to the Convention centre. The hotel has been beautifully renovated. The room itself was clean, beds very comfortable, fabulous pillows. The bathroom is well appointed with a lovely shower with great water pressure! The exhaust in the bathroom worked well enough to shave after showering without having to wipe the mirror. It's worth mentioning because 95% do not! The lifts are ok. The Restaurant and bar are very nice... The food was great. The second night we stayed (Sunday) the bar and restaurant were closed😒, But the Benson sits in a good Location, there are some great choices for food and drinks in the area. I have just one other "knock" parking pricing of $25 a night??? tad steep!

We loved it here,was in a great spot,close to everything to walk round and sight see. Beautifully decorated,the staff were amazing and helpful. The breakfast was lovely,well worth it. We will definitely stay here again. We stopped here overnight on the way to japan and stayed on the way back for a few days. It was a great way to wind down and relax after our big trip. Nice and close to the airport, too, so it was affordable to get a taxi with all our luggage. The bed was amazingly comfortable,the room was spacious, and the bathroom was beautiful .

There was no laundry detergent available for purchase,but that's literally all we can think of. Didn't want to buy a full box for a few days stay.

Position absolutely outstanding, very central, 10 mins walk from the heart of cairns. Hotel looks from outside a little bit “easy”, but rooms and dining rooms are very fancy, very cool. New building, very clean, absolutely for the price rock the experience. Staff really nice, everyone really.

Breakfast is standard, nothing special. $30 is pretty ok for the offer, not too many choices to be honest, classic English style breakfast with mushrooms and hash browns. Every juices have kilos of ice, not everybody like it, but I understand helps with costs. Same if you ask a cappuccino and you must pay an extra for it. That’s why on 7 days, I decided only for 1 time only.

The bed was comfy and the bathroom while small was clean and well stocked - the body wash and hair products were lovely. The location was great as it was within walking distance of everything you need.

Couldn't watch tv as the internet was out - I expected to be able to at least watch local channels but they were not available either. I was disappointed the restaurant/cafe wasn't open except for Friday and Saturday which is no help when you stay any other day of the week - the rooms should be cheaper when these facilities are not available. The car parking drive in and out was ridiculous - you have to drive on the opposite side of the road ie. you must drive in on the right lane around a 90 degree corner to your right to then go through the entry gate - glad I didn't have my 4wd as it never would of made it, as it was we hade to do a 3 point turn to get in the gate.

The location was great, walking distance to everything in the city centre, staff were friendly & helpful. A beautiful hotel that has undergone an upgrade, pool area is nice at night, the bar on level 3 holds events on weekends if you don't want to leave the hotel which is convenient. Overall, we had a great stay at the Benson.

The damp smell in and around the room and hotel, the aircon needs to be plastered but then gets too cold, so a constant on/off, open & shut doors was a given, and the pillows don't feel good.

I recently stayed at the Benson Hotel and had a wonderful experience. The staff were incredibly lovely and helpful, making me very welcomed. My room was beautifully decorated, and the bed was exceptionally comfortable, ensuring a restful night's sleep. The pool was a fantastic spot to relax, and the bar and restaurant offered an amazing dining experience. I highly recommend the Benson Hotel for anyone looking for a luxurious and enjoyable stay!

this is a very minor thing, there is no room to sit on the veranda although loved that you can open the door to allow fresh air into the room and able to stand out on the veranda.

Top quality hotel. Spotlessly clean, great location, very comfortable beds, soft sheets. Great pool.

1. The "hot" food wasn't hot at all. Some of it was actually cold. The small metho-powered burners under the bain-maries were useless. This really detracted from the otherwise nice breakfast. I invite them to take something from the bain-marie, place it on a plate, and point one of those laser temperature sensors at it, to read the exact temperature. I think they'll be shocked just how cold their "hot" food is. 2. The room lights were the harsh "cool white" lamps which make for an unpleasant atmosphere. They need to fit the rooms with "warm white" lamps, especially since these are bedrooms!

Room was fantastic, I was not sure if bed linen was changed. As I slept in it, my body was itchy. I would like to take this opportunity to thank the staff of Benson Hotel for making our stay a beautiful one and most of all providing me with bath chair and adhering to our request.

I did not like the top up of tissues in the box. I had not much access to get a new box. There were no top up of extra toilet paper in the bathroom and had to keep asking them for some, even after the room being cleaned.

Absolutely fantastic will definitely stay there again. They went out of the way and specially arranged halal options for us for breakfast which was sooooo nice of them. Room service would make up rooms daily and provide fresh towels. Had a small accident and they had first aid kit with cleaning wipes and bandages. Rooms were big and spacious. The luggage rack with hanging rails and hangers was absolutely amazing and kept all our things organised. I'm so happy they had all different kinds of pillows on the beds so you could choose which profile you liked. Rooms have balconies which is great. Good view of city.

Pool was not heated and on roof in June was a bit too cold to use especially with the cold breeze. Pool has only one shower area and the floor was covered with animal droppings as I believe the door is kept open all the time so animals can come and go as they please during the night.. One of the reasons to book this place was because of the Pool but we didn't use it because of the above reasons. The sauna is also in the shower area but is broken.