Location is great.

Bed platform has sharp corners. Mattress doesn’t fill the frame and room is tight so when walking around bed I bruised my shin/leg. We had to use towel as a cushion around corners so we didn’t get injured. Recommend you purchase corner bumpers/cushions to pad it. Bathroom sink is useless. Too shallow. Can bearly put hands under faucet to wash hands. Sink should be deeper. Terrible design. Recommend a regular sink with sufficient depth.

This was my second stay at the Felix - I had previously stayed in 2018. Since then, there has been a program of upgrades to modernise the rooms, carpets and fittings and make them more comfortable than I remembered. Staff were pleasant and helpful. Coffee and fresh fruit provided daily in the foyer bar.

This is one of those hotels which has made the decision to not provide in-room refrigerators or tea and coffee making facilities. However, as already mentioned, freshly brewed coffee is available in the foyer bar each morning, but that means at least one trip down to the ground/first floor each time. I didn't appreciate the inconvenience of being stuck in one of the elevators (lifts) when the doors jammed and I couldn't open or fully close the doors. Staff response was rather slower than I considered appropriate. The fact that the doors jammed in the first place makes me wonder if the upgrade modernisation program included the elevators.

The girls at the reception were helpful and attentive. location is perfect for the Magnificent Mile region.

The room was not properly cleaned, with hair on the floor and smell of tobacco.

they help me with everything that I asked, the room was clean and the AC work great!

everything was great

Lovely property, great artwork out front and within walking distance to everything we wanted to see! Although it’s not for everyone, it worked for us, basically only a bed and washroom no microwave or fridge.

Would’ve rated it a 10 but it doesn’t seem like anyone is monitoring sound and loud noises in the hall. Was woken up after 1 am by a drunken group in the hallway, walls are thin so we heard them in their room for a while till they settled down. Didn’t complain because it was St.Pat weekend and everyone was enjoying themselves… but if you’re a light sleeper and go during busy seasons keep noise issues in mind.

The staff was amazing, I wish I could remember the names of the two people who stood out because they were polite, patient, and accommodating. We were able to get a mini fridge & the lady at the front was able to make us a great latte in the AM!

The bar/coffee/breakfast area. It’s off to the side so when someone is waiting the front desk can’t see or may be busy, which was fine. The breakfast selection is minimal, so we didn’t go look at that as a perk.

Location is great. Staff was helpful and friendly. It was crazy busy because of the marathon weekend, but the staff persevered! The lobby was beautiful. The room and bathroom were clean, new and comfy. They do offer fruit / coffee and tea in the lobby for breakfast.

I wish there would have been a mini fridge and microwave - it was probably listed in the details that there was not one available for my room, so maybe some rooms have them? Not sure the hotel tells you where to park - there is a parking garage right around the corner that works perfectly for the hotel. Just not sure they communicated that or not. I parked in that garage without incident.

Fantastic location, very reasonable price, staff all friendly, and modern interior at the entrance. Linen of high quality, very comfortable bed. WiFi fast and easy to connect to - good range of entertainment on the TV.

Some of paint work of the furniture was starting to show wear and tear, but nothing that a lick of paint wouldn’t solve.

The location. The staff who checked me in on August 24, along with the Night Auditor, were absolutely AMAZING and ENGAGING for my entire stay. They and the location are the 2 major reasons that I would return.

No garage or affiliated parking. No restaurant or food facility. If you ever make a capital investment, I suggest changing out of the platform beds. The room is too small for that type of bed and I have a bunch of Knicks on my shins. Also, the elevators are gorgeous but the noises they make are actually frightening. I love the hotel so much, and a few upgrades would make it even better.

staff was very nice & property was in a good location. very walkable

bed was not clean at all. I booked for two people and they put 1 robe in the room so we had to call for an extra one as well as more towels cause there wasn’t enough in the room.