The location of the hotel is excellent, you are in the centre of town with easy access to new town and old town. The rooms were obviously sound proofed as I didn't hear any noise at night (aside from the odd siren). I would say this is a very average place - the decor is pleasant, there was a little fridge in my room, a balcony - I couldnt really complain. I went on my birthday and they kindly gave me a bottle of champagne! The outside pool amenities whilst small, were well shaded, so you can relax out of the midday sun. There is also a well equipped gym

The breakfast buffet was a little underwhelming and full of cake/beige food. The fruit options were ok though. My check-in was supposed to be 2pm but my room wasn't ready until 3pm - the response was that I have a 12pm check out which wasn't really the point!

It’s a very good hotel, with its central location, very reasonably priced, with breakfast included. The staff were very friendly and despite noon check out, we were able to use the shower facilities later that evening. We will be rebooking for next year. Cannot really fault it.

The shower in my room was So powerful, that the pressure lifted the shower head up constantly. So, besides running up and down the (large) shower enclosure, I had to hold it in place to wash myself. It wasn’t a massive issue for me and none of the others in the group had that issue. It certainly wouldn’t put me off

The central location and the friendly staff The choice of food at breakfast

The radiators were not working and the air con didn’t heat the bathroom. The bathroom was chilly.

Location was great, just in the city centre with all the shops and bars and literally 3min walk from the beach. The room was clean and the bed comfortable. The cleaning lady was coming every day to tidy up and clean if needed or change towels. Staff was amazing, from the receptionists, bar staff, restaurant staff, cleaning members…all great.

It was a little licking in the bathroom by the toilet seat and shower. Didn’t bother me much or create any problems. Apart from that it was all perfect

No issues at all. The staff were so friendly, smily and helpful. The breakfast was ace! A buffet breakfast that had everything you could want for breakfast and as much as you want. The pool and sunbed area are lovely, well maintained and spotless. I could keep going, I have no complaints what so ever!

The maid kept forgetting to replenish our 'English' tea bags and milk in the room, a very small complaint, but it was never a problem, we just had to ring for more.

I needed a comfortable base to explore the city and area using local transport. Situtated close to all amenities, it was a perfect choice. The food choices on offer at all the meals were excellent ... homestyle cooking with healthy choices at all meals. The hotel was spotless and the staff very friendly and accomodating

For my needs, it ticked all the boxes ... if the weather had been just a bit warmer ... 4 stars Plus!

We had a really lovely stay. Staff were all very friendly. The hotel is situated very close to the old town and has great parking facilities. The bar prices were very good, more like proper Benidorm bar prices than hotel prices, and all drinks served with a little snack. Rooms very clean and comfortable with everything you need, including free water. We will definitely stay here every time we go to Benidorm.

Location and parking v good.

Room a bit small. Although dog friendly she was not allowed anywhere in the hotel other than the room. This is a very extreme, there is plenty of room outside in the courtyard, and if any dogs are causing trouble, then stop them from going there. You should review how other hotels deal with it.we paid a lot for her to stay

Location was brilliant. Lovely pool snd bar and the restaurant and food were also great. Staff were lovely and friendly too.

The breakfast was good overall but bacon and sausages wasnt very nice The tea and coffee makin facilities in the room was my biggest dissappointment. We were given enough tea and coffee for one day but we were staying 6 nights. We were told we cant have anymore so had to go and buy our own coffee and milk. Also we were only given paper cups in the room. This is a minor problem. But given its a 4 star hotel and we paid a lot of money i would expect better than this.

Excellent location. Nice exterior/interior of the hotel. The pool was good. Good value for money, and breakfast included. Room had a balcony and a fridge. There was a gym, we didn’t have time to use it as we were there for only 1 day but normally I would.

It was not possible to arrange an early check in, it would be good if you could arrange this even if there was a small fee to pay. We had to pay extra for shower caps to use the pool which we didn’t know about/I have never experienced this before. The hot items at breakfast weren’t hot enough.