the location , customer service, brekafast and staff

My recent stay at Haile Grand Addis Hotel in Addis Ababa was absolutely outstanding. From the moment I arrived, I was welcomed with genuine warmth and exceptional hospitality. The staff were highly professional, courteous, and always ready to assist, making me feel right at home. The rooms were impeccably clean, spacious, and beautifully designed with modern touches that provided both comfort and luxury. The hotel’s facilities, including the restaurant, spa, and recreational areas, were top-notch and contributed to a relaxing and memorable stay. The overall ambiance of the hotel was peaceful and elegant, offering the perfect balance of comfort and sophistication. I highly recommend Haile Grand Addis Hotel to anyone visiting Addis Ababa and looking for a premium experience with world-class service.

Nothing

Amazing location, cleanliness, staff, sauna and steam rooms, pool. Rooms were great, view is great from rooms. Staff were outstanding.

Food taste could’ve been better. Tasted bland and for the price the property charges you’d expect the meal to be exceptional but it fell short. My significant other had a terrible experience at the spa for a message session booked with their spa team. We explained our experience to them and the attempted to recover with a free supper experience but as mentioned above the meal just falls short every time. It really bothers me to write this cause the staff is so kind and tentative so I have to give them the credit for trying.

My stay at the Haile Grand Addis Hotel was nothing short of exceptional. From the opulent decor to the impeccable service, every aspect exuded luxury. The rooms offered great views including great views of Addis Ababa at night, complemented by indulgent amenities that truly enhanced the experience. For anyone seeking a blend of comfort and sophistication, the Haile Grand Addis Hotel is the perfect choice, offering unparalleled value for a luxurious stay.

I recently had the pleasure of staying at the Haile Grand Addis Hotel, and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by the excellent service provided by the staff. Not only were they professional and attentive, but they also seemed genuinely happy to be working there, which created a warm and welcoming atmosphere throughout my stay. One aspect that particularly stood out to me was the cleanliness of the hotel. The rooms were immaculate, and the common areas were always well-maintained. It's evident that the hotel takes great pride in ensuring a high standard of cleanliness for its guests. Furthermore, I was impressed by the availability and willingness of the staff to assist with any requests or inquiries. Whether it was the shuttle driver who ensured smooth transportation, the room service staff who provided prompt and delicious meals, the receptionist who was always helpful and accommodating, or the cleaners who kept the rooms spotless, everyone went above and beyond to ensure a comfortable and enjoyable stay. The Haile Grand Addis Hotel truly provides international tourism standards that rival many other places I've stayed in Addis Ababa. It's evident that they prioritize the satisfaction of their guests, and it shows in every aspect of their service. Overall, my experience at Haile Grand Addis Hotel was exceptional, and I would not hesitate to return or recommend it to others. If you're looking for a hotel that combines excellent service, cleanliness, and genuine hospitality, this is the place to stay.

The pool is not a quiet place where you could relax and read a book though. There are many outsiders who come to enjoy it , leaving little space for the hotel guests but at the same time, that is not a bad idea if you want to meet with locals, they are all welcoming

Beautiful, very modern and still charming of old building. Very spacious in bright feels luxurious and safe.

Once you are outside the hotel feels bit unsafe. This luxury is building is the opposite reality what regular Ethiopian go through..So, area can feel unsafe, however ethopian people are extremely friendly and very welcoming.

We love the breakfast; there is a variety of delicious food selections that suit your taste. Also, make sure to visit Alem Elfegn/ዓለም እልፍኝ for an enjoyable experience with Ethiopian traditional food, coffee, tej/ጠጅ, and the addition of Ethiopian traditional music and dances/እስክስታ. The location is perfect, and all the staff members were kind, providing wonderful service during our stay.

Not Applicable

The hotel is beautiful, from decoration to layout of the rooms, lighting and very spacious. Extremely clean. You, feel very secure.

The steps going up to spa are can be challenging if you are tired. However, it can keep you fit. Don’t need to go to the gym.

The hotel is brand new and very inviting. The staff is very welcoming and helpful. You feel very safe and secure in and around the hotel. Airport shuttle service great, very friendly and helpful drivers.

If you order room service food sometimes not warm. General literature about hotel's amenities, room service menu, etc missing in the suite. Bar inside the suite should have a fridge and more glasses for drinks as well as towels to dry dishes.

The breakfast, customer service, cleanliness and most of the facilities are very good.

The elevator got locked on us and we stayed in there for about 30 minutes. It took a long time for a technician to open it manually. It is also very small elevator compared to others and has shortage of air inside. In addition, I think the room price is too high. I hope it will be improved in the future.