Location is great. Appreciated the meal vouchers for the Pottery Restaurant and the food there is excellent. Room was clean, beds comfortable. Staff very friendly and accommodating.

Rooms need a redo. Decor and furnishings are outdated. No towel racks or robe hooks in the bathroom. No outlets at bedside to plug in devices. Free internet did not work. Temperature in lobby lounge was cold. Lobby lounge is large and open but felt very sterile. Does not feel cosy. Should be designed and decorated to feel like a cosy ski chalet. Disappointed, didn’t spend any time in it. Swimming pool and outdoor hot tubs great, but no washrooms or showers at the pool. Very noisy in the hallways from 11pm to 2am. Young men returning to their rooms. Doors banging, loud talking. Kids running in hallways.

I wanted to share some positive feedback about our recent stay. The hotel staff was very accommodating, providing us with a kettle and a toaster to warm up our food that were incredibly helpful during our stay.

I wanted to express my disappointment with the lack of a microwave in my room during my recent stay. It was quite inconvenient for my family to have to take all of our dishes down to the first floor to warm them up after a long and cold day on the slopes. I hope you will consider adding microwaves to the rooms in the future to enhance the comfort and convenience of your guests' stays.

- location was great as it was then only a 5 minute walk into the Village - Bruce the Greeter at the door was so friendly and helpful with any of our questions. He even gave us a list of restaurants in and outside of the Village and local tours and activities to do on and off of the Resort. So helpful!!! He is a real asset to your Inn. -all of the other staff were also very friendly and accommodating - loved the hot tubs which were clean and well kept

1. window looking out at the mountain was filthy 2. would be helpful to put a hook on the back of the bathroom door so one can hang towels etc as there is little other space to place things on without getting wet 3. TV channels were quite limited and many channels had weak connections

I liked that it was pretty quiet got to enjoy pool and jacuzzi in peace... Staff were friendly... As I needed supplies they were prompt and quick...

I didn't like the coffee in the room was very light watery.... The chair that was in our room was dirty stained.... We dropped some stuff behind nightstand and the bar fridge and noticed it was very dirty behind there that kind of grossed me out... A set of lights in our room kept flickering on and off.. I understand and realize it's an older Hotel and maybe could use a little facelift... Visited the pottery restaurant went once for breakfast just at the glance of presentation of the food looked very greasy on top I ordered the Cinnabon role.. it was awful so dry we ended up throwing the half that we took back to our room into the garbage I'm not want to complain I just don't go back... I used to love going to the pottery I just find quality has gone down.....

I liked the pool and multiple hot tubs outside. We had a good time at the private beach. 🏖 The free access and SUP included was great. I enjoyed myself and liked that the water was not cold. I also liked how comfortable the beds were and how clean the room was. Our house keeper Jane did a great job of keeping the room spotless. I also liked how close the hotel is to the Village.

I didn't like how I was unaware of the required deposit. When I paid in full for the room. I should have been made aware by Booking.com, of the $50.00 room deposit balance still owing. I also didn't like that there were no grab bars in the shower. I also think the fridge could have been bigger. I didn't like that the ice machine on our floor wasn't working during any of our stay.

I liked the location it was excellent, and the beds were very comfortable. The staff were all friendly and welcoming! 😃. The breakfast staff ( the ladies who were there ) were exceptional! The lovely lady, who served us (so sorry), but I forgot her name. She was very patient and nice, and she explained everything to us very well.. We usually stay here, and this is always my first choice to stay when thinking of reserving close to the village!

I didn't like that there weren't enough bath towels and face towels ( to shower) with for the number of people the room was reserved for.

We like the most is there outdoor jacuzzi hot tub.My sister and her husband from London,England loves it.The staffs are helpful in recommending us to get a pass for the Blue Mountain village.Unlimited ride in the Gondola and able to witness the Agora at night.Very convenient location to the village.We can change out towels too after having a nice Jacuzzi outdoor tub.We loves looking up the sky with the stars.A complimentary voucher for breakfast and they Have good menu too.Over all we loves to go back there.

Nothing

Location, Room, guests room close the front desk and the bar Jozo inside the hotel.

pillows (very hard) The hotel doesn't have pedestrian acess. When we came by bus, we need walk until hotel and when we arrive there, they don't have and passage for pedestrian. And with a lot of snow, is very dificult to jump We are senior couple and we did this way a lot of time during our days at this hotel. It was so dificult for us to leave and to come back to hotel

Despicable clean and comfortable. Access to indoor pool and outdoor jacuzi. Proximity to the village. Complimentary access to attractions such as gondola, private beach and capony crawl provides good value for the money. The dinner discount voucher for the local restaurant situated inside the hotel was also valuable.

I would have prefered if there were at least complimentaty water bottles provided in the room.

The only reason I scored an and not a 10 is because the hotel is older and a little tired looking. But...the staff was awesome. All front desk staff were great, friendly, helpful and accomodating. Bruce as a superstar. We were going to go offsite for dinner and he convinced us to stay in and try The Pottery Restaurant. We were not disappointed. Great service. Awesome food selection - the fondue as delicious, great wine choices - we were extremely happy with the decision to stay in. The beds were comfortable - and any staff member we came across were friendly, smiled and acknowledged us. Great location - you can't go wrong with this location.

Just a little tired looking - but made up for it in many other ways.