Every single person who work there are very nice,especially her name is Lea. I was having trouble getting the train reservation. She helped me very patiently get a ticket and printed it for me. I really appreciate it to her. Thank you very much, Lea.

Clean, good location (right behind the cathedral ) Very tasty breakfast

Location was excellent: a modern hotel hidden in the small streets and alleys of old Rouen. The room was big enough for us to write and draw as well as relax. The Breakfast was varied: I enjoyed the fruits and crepes especially. The cleaning of the room was also done efficiently and at the same time--so we could predict when we needed to be gone.

The elevator was small. I liked the modern bathroom but the shower with an open door made it a challenge to keep water off of the floor. I would have liked a bar of soap. Otherwise we enjoyed the space and facilities.

Hotel central location in the heart of the old city of Rouen. The cathedral and Joan of Arc Museum could not be closer. The train station is about a 20-minute walk away. Very doable. My room was small but comfortable. The breakfast is fantastic. The best breakfast buffet that I have had in all of France. Superb quality and a wide array of hot and cold foods. Loved the medallions of the supremes of grapefruit and orange. Don’t pass on the breakfast. It is well worth it. Accommodating staff that was always willing to assist.

Tight parking garage. You really need to people to navigate into a space because someone needs to get out of the car to direct the driver safely through the tight turns and narrow spaces. It is also difficult to find. I would recommend exploring other nearby parking lots.

1. Location right in pedestrian centre of the town - did not have to use our car at any time; 2. Good size room with mini fridge & kettle allowed us to make our own coffee/ tea whenever we liked; 3. Staff were welcoming & friendly & efficient; 4. Car Park right under hotel, ideal for us travelling by car from London; 5. Bed was comfortable with good mattress - we slept well; 6. Rouen is beautiful town with lots of medieval buildings & independent shops in extensive pedestrian area - well worth a visit - we will be returning in summer to see more!

1. Nothing major, only minor details to be aware of: a) car park is difficult to find through pedestrian town centre although hotel provide instructions prior to visit; the access ramp & car park itself is narrow/ small - we were fine with our BWM X3 but any bigger car might struggle; also you cannot pre-book, so it is pot luck whether you get a space - we arrived early at 3 pm so we were fine. b) Price of 150 Euro per night without breakfast is quite expensive for provincial town, but overall we felt it was worth it

Location couldn’t be better- right in town center. We had a nice view as well, with a Juliet balcony. Room was clean and very comfortable beds! We slept great! Our queen room had a small bathroom, but our kids twin room had a very large bathroom without the view. So choose wisely. After checkout, they kept our bags so that we could walk around the town. Please allow for more time than you think you need in this town. It is absolutely gorgeous and not as busy as some of the other medieval era cities in France or Germany. Great shopping and food too!

There is parking onsite but not for larger vehicles so we had about a ten minute walk with luggage. That said, that is our fault for renting a van!

Excellent location and extremely friendly and helpful staff at reception and at the bar. We found the room very clean and actually big enough ( considering where it is) for two adults on a large bed and one teenager on a sofa bed.

The parking garage underground was challenging ( big cars not possible) but we did it. The problem was the instructions sent to us from the hotel on how to reach the parking is not accurate at all - going down Rue des Arsins one has to turn right to another street when coming to the junction to encounter the bollard where one enters code to access street. The instructions states bollard is just on Rue des Arsins.

Suite, good breakfast selection, very helpful staff. Fabulously central location in the historic quarter of the city and an easy walk to the principle attractions. we are brisk walkers but walked much of the area in 6 hours..

Car parking in the city is difficult, Didn't attempt the Hotel carpark which admitted to being 'narrow' instead elected for the largest city carpark Q Park Palais de Justice which was so tight that in my SUV I had difficulty making turns. Fellow 'parkers 'were very tolerant and patient.

The location of the hotel is good, in the center of the town, it was easy to go most of the attractions.

Before arrival we did not get information how to drive to the hotel, several road had been blocked, when I walked to hotel and asked the way on how to drive in the car, the reception did not offer the proper help, the small street was blocked, the pin number did not work, it was another guest kindly helped us to drove out of town for 5 more kil. and drove in. We spent one hour tried to reach the hotel. The male staff at the reception told us the price I booked does not include the breakfast, fortunately booking.com has recorded my booking information, the breakfast was included the price. The price of parking in booking .come was 17 Euro, but when we checked out, the reception asked us to pay for 18 Euro, one euro was small , but we could not know which information was correct.

Amazing location in the centre of Rouen's historical centre. On site car park at a fee but worth paying for the conveniance. Room was comfortable, huge bed, nice shower etc. Most staff were very nice. The women on reception were friendly and helpful and gave advice about restaurants etc.Bar man was also friendly.Rouen is a fascinating and beautiful historic city. We were lucky enough to catch the animations on the front of the cathedral a couple of evenings.They were amazing.

Only one thing left a bad taste in our mouth. When we went to check out the man on reception tried to charge us £100.00 more than our booking.com quoted fee.First of all he tried to say it was for parking ( we had allowed for this) or that we had a privilege room( which we hadnt) He was quite rude and tried to make it as though we were in the wrong. I persisted in showing our booking and after about 10 minutes of "computer says no" he accepted we were right. It as a error on their system (that is the generous way of looking at it) I pointed out to him that if we hadnt stood up to him he would have let us pay the extra but he was unapologetic. The experience spoiled an otherwise enjoyable break.

Very quiet comfortable room in a superb central location next to the cathedral.

It is virtually impossible to get to the hotel by car unless someone gives you detailed mapped out instructions. GPS was not able to take us to the hotel. I had to park and walk to find the hotel. Once I did, the reception staff drew a route on the map which allowed us to get there. What the hotel didn't tell us was that the code they sent was for the bollard on a nearby street and not the hotel car park door.