Did not have breakfast so can't comment but the coffee bar was nice & they have a little 'shop' that sells snacks if you don't feel like eating a large plate from Room Service late at night! Fab location for my needs - a concert at The Limelight venue. It's right next to a Starbucks & the bus station that provides the routes to both airports. Our room was spacious, clean & very comfy. The beds were nice & firm - we both had a great night's sleep. They provide pillows of varying firmness which is great! Bottled water was provided in room too alongside teas, coffee & biscuits :) Bathroom & carpet were both clean which is very important for me!

Nothing :)!

All the front of house staff that we encountered were very friendly and helpful. Our room on the fourth floor was perfectly quiet (it faced inwards to the inner courtyard of the building rather than the main road). Comfy bed. Breakfast was fine: we stayed three nights over a weekend and went down before 8am each morning and got a table no problem.

The quality of the breakfast food was really quite poor (slightly worse than what the more budget hotel chains would provide in my opinion). Expected much better. Need to provide more fruit. Staff were weirdly slow to clear the breakfast tables! Almost every single available table had used plates and cutlery sitting on them at one point. They were sorted at glacial speed! There were dozens of empty tables each morning but we often struggled to quickly find a clear / clean one.

Location was excellent easy to check in room was very quiet - perhaps because I was at the rear of hotel rather than street facing

Although also a positive - room doors were very heavy and therefore required a good push to close. This also meant that the 'bangs' in the corridor were very loud when people arrived and left. Particularly noticeable early morning I also tried to call room service one evening and got no reply from there, the restaurant or reception. Ended up going out to get some food

Was pleased with room once relocated. Staff were helpful and rooms were clean. Breakfast was ok.

On arrival allocated a disabled room which was not required and the bathroom was not suitable for an able person in particular the basin. Room was changed but this meant me having to relocate a couple of hours after initial check in. Check in staff advised booking.com had charged me a high rate stay for first night and staff queried why breakfast not included. I paid separately for 3 x breakfast and felt in lieu of comment and need to change rooms, the first morning breakfast could have been complimentary. The breakfasts were ok but found the fresh fruit section was not kept topped up and ran out frequently.

The staff were all extremely pleasant, helpful and professional. There are limitedGluten Free breakfast options but I did appreciate that they kept the gluten free bread in the kitchen and toasted it there so there was no risk of cross contamination by my having to use the communal toaster in the breakfast room.

More gluten free breakfast options, and chilled, bottled water in the room would have been appreciated. The staff were happy to fill my reusable water bottle in the bar but the bar closed at around 23.30 and although there was a notice that there were water refill stations in the hotel I didn't see any in reception or on my floor.

Room; level of house keeping good. Good sized room for two people comfortable bed. Reasonable soundproofing Location: excellent for exploring Belfast and its attractions. Good access to local restaurants,shops and public transport Breakfast: mixed experience. Monday: reasonable selection, shortage of mugs. Replenishment of food patchy. Tuesday: Replenishment of food very sporadic. Staff knowledge of food and availability poor. lack of management supervision of floor staff. Orange juice not refilled despite request, also with fruit. Severe Lack of interest and awareness surroundings and guest requirements in male floor staff Wednesday: much improvement from previous issues seemingly due to more mature male supervising the dining room. We did point out no plates for hot food, but this was remedied almost immediately.

Breakfast issues mentioned above Lack of initiative from bar staff when soda water not available Sunday, Monday & Tuesday nights despite reception being made aware of this Tuesday morning.

Room was great, clean and comfortable as was the bathroom. Hotel is in a great location.

Breakfast was fine but a lot of the stuff was left lying there and looked unedible like the beans and mushrooms, all it needed was for someone to stir it around or wipe away the mess. No one to check you in when you arrived at the breakfast room. A Guy appeared every so often as he was cleaning tables with another girl.. Too busy chatting... It seemed like a lot of students left too run the breakfast room all standing around chatting. A few people looking for help but couldn't get it. The gluten free station was empty.

2 of us stayed in a lovely clean room. Bathroom was clean. Beds were comfortable. I get cold easily so I tried turning on the heating. It came on hours later and then turned off itself somehow even though it was at the highest setting. Wasn’t really bothered by it as I just layered up but would prefer that to be fixed for the next guest. Breakfast is great if you go down before 8:45am. After that, the options are limited even though breakfast closes at 10am - we came at 9am on one morning and didn’t have many veg options remaining apart from tea, coffee, croissants and bread. There were a few eggs left but they were cold and same with the baked beans. I really like the mushrooms at breakfast but there were none on the 2nd day and it wasn’t topped up. Juices were also finished and not topped up.

Nice room and comfortable bed very very pleasant staff

Second night of our stay joining room had TV on full blast and we got absolutely no sleep whatsoever Also the fact that the hotel doesn't take cash isn't very convenient

Very efficient friendly check-in, room comfortable and a good size. Location of the hotel was excellent with easy access to all sights/attractions. We were in the city to see a concert at the SSE arena and it was an easy and pleasant walk away. We didnt eat in the restaurant but had a snack in the bar which was delicious and served promptly. The hotel felt very secure.

The soundproofing of the room was quite poor and we could hear our neighbour's zoom call. Housekeeping knocked on our door at 7.25 one morning which woke us up. The bar area was very cold with draught from the front door.