The hotel is only 10-15 minutes walk from the main square of Lisbon, which is ideal! The room was always clean and fresh towels everyday, also we got a free room upgraded which was amazing. The beds were comfortable, the shower pressure was great. Hotel staff were very polite and friendly, we were able to get in the room early. Plus, it was for my boyfriend’s 30th and the stay overall was a good experience.

The only thing that’s was disappointing was the breakfast, unfortunately this did not live up to an expectation of a five star hotel. Compared to the photos of the breakfast on the advertisement, the one we got everyday for five days was a very different picture and a bit underwhelming but it did the job. The first night we stayed, we got woken up at 4:00 AM by the many cruise ships passing by but this is not the hotels fault. The only other thing, they did not replace the tea/coffee everyday in the room so we could not use the coffee machine, and we had to ask three times for an iron board in the room.

The room I was upgraded to had lovely river views. The cruise ships do spoil it whenever docked but still a good view if lucky enough to be in a room located where the view is not completely obstructed. I like that I could control the lighting. The shower and toilet were separate cubicle rooms which can be convenient.The toilet came with a bum gun which is a HUGE plus. I appreciate that the water provided is a 1L glass bottle, not always the case in other hotels. The phone is an old style rotary phone which is a cool touch and keeping in theme with the hotel and it's origins. Breakfast buffet is standard but limited when compared to other 5* hotels. There is not enough options with those who have specific dietary needs. Checkout at 12pm. The extra hour always helps. Great location to explore from especially with being located inside a train station.

Room slippers would have been useful especially after showering. Not having a room service menu in the room. Calling for a menu is an obstacle to the process which is unnecessary

Great location. We arrived by train from Porto, the hotel is at the Apolonia train station. The station is also a terminus for the metro trains that take you into the main centre of Lisbon. Handy for restaurants behind the hotel in the old town. We loved the interior design of the hotel based on art deco theme. Staff were great, throughout our stay, and that continued after our return. I lost my phone in the taxi to the airport, reception were excellent in helping retrieve it and getting it sent home.

More choice of menu required in the restaurant. Same applies for breakfast, more fruit choices.

I just got back from a fantastic hotel stay in Portugal, and I'm really impressed! First off, the staff was amazing – super friendly and attentive, making everything feel warm and welcoming. They went above and beyond with a smile, which was great. The room was spotless, with clean linens and a fresh, crisp vibe that I loved. The location was perfect, just a short walk from a metro station, making it really easy to explore all the awesome tourist spots in Portugal. I got to check out the major sights without any hassle, which was a big plus.

Limited breakfast options

The hotel is beautiful and the room are very nice. I had a small room with a balcony, the room felt very big as the ceiling is very high. The balcony was small but great(I knew the size beforehand from the photos). The area at first seems isolated but walk up the hill to Alfama and discover the beautiful old neighbourhood there, a lovely stroll through Alfama to the center. Miguel (I hope that I am spelling it correctly) was such a wonderful receptionist. He was working the night shifts the days I stayed and he was so nice, friendly and accomodating to any inquiries. All staff I met were nice but I interacted more with Miguel and he was wonderful. I just have to put that in writing! Very pleased with my stay here! Thank you :)

From the moment we stepped into the Reception area for check in, to finally leaving, all the Hotel Staff made us feel extremely welcome and at home during our stay. To celebrate our occasion, we recieved a complimentary upgrade from a Station View Double Room to a River View Double Room which was greatly appreciated. A member of Staff kindly took our luggage to our room and then accompanied us to show us to our room which was a nice touch. Our room was modern, clean and spacious enough for the 2 of us. There was a kettle, coffee machine, coffee pods etc. The TV had 4-5 English language channels which aired American TV shows & films. There were enough sockets and USB ports on either side of the bed for both of us. Upon request, an iron and ironing board was also provided. The shower in our room was seperate to the toilet. The mini bar in the room was complimentary which again was a nice touch from the hotel. Our room was made up everyday. Towels and toiletries were replenished along with the complementary bottle of water. We loved the early 1900’s chic theme that ran throughout the hotel. It was classic, old school but modern all at the same time. Personally, we didn’t hear any noises of the trains or metros in our room during our stay. Check out was at 12pm which I feel is very reasonable. Our return flight wasn’t till later on in the evening therefore the hotel kindly stored our luggage. We were free to use the washroom facilities on the first floor throughout the day and I must say they were really clean. From our personal experience we could tell the Hotel prides itself on high levels of cleanliness. The strategic location of this hotel within a Train/Metro Station means that you can explore all areas of Lisbon at ease using the Metro. If you are a walker then the Pantheon is only a 9 minute walk from the hotel. Praca do Comercio is a casual 17 minute walk along the river.

Even though it's outside of the city centre, it doesn't really feel that way. The location on top on Apolonia Station is perfect, the Metro takes you in tot the city in minutes, and the train is great for exploring places farther away. Loads of buses stop next to the station as well. Room is small but modern, and everything you need is there, with excellent beds. One thing I really liked as well is the possibility to stkre your luggage on your last day and take a shower. Every member of staff we encountered was incredibly helpful.

Housekeeping was... meh? No toiletpaper, missing towels and bathrobes, and they forgot the dirty bedsheets in the room when they left.

Great location almost in the train station, cool decor with lots of attention to detail in replicating the former building. Bar staff generally friendly and quickly rectified an issue before it became a complaint.

Some of the reception staff lacked interest, 1 failed to check full payment was made prior and proceeded to take a second until I insisted rechecking when it was confirmed already paid. The single line breakfast queue was a little chaotic with people stepping in & out to select food when others were waiting for the same dish - ran out of items on 2 days ( sausages/bacon) despite another hour plus before ending. We left the room from 10am to 6.30pm and still wasn’t cleaned on return. Reported to reception who advised check out rooms were prioritised for cleaning. Fine but it was over 6 hours past check out time. We rested then went out again so the room could be cleaned which it was.

Historical property. Top of a train station converted to a hotel. We were on the third floor with a view of the cruise terminal. The rooms were so quiet! Seriously quiet with all the bustling street activity. Curtains blocked all the city light. Staff were attentive and kind. Bed was comfy with nice linens.

Did not like the area as much as other areas we stayed in Lisbon. Tons of construction going on in this area. The grocery store in the train station was incredibly crowded and busy. Not a great choice of restaurants. This is by no means the fault of the hotel, however.

We missed our flight out of Lisbon and needed a quick place to stay. There weren't ANY options in our humble price range, so this was a splurge - even though I was able to find a discounted last minute deal. The hotel was absolutely amazing. So, comfortable, clean, and helped take away a lot of the stress from our travel problems. The staff were extremely professional and polite and informative. We couldn't appreciate our stay more. When I awoke by my alarm the next morning to get to the airport, comfortably nestled in bed on the memory foam pillow, I honestly could not understand where I was or why I needed to get up so early! That's how deeply comfortable I was.

I wish places like this were more accessible to more common folk like ourselves. We were up against a wall and had to splurge for a place to stay the night. Too bad there isn't more of a price range to offer different income levels, so we can all experience such a wonderful stay more often.