Super clean, the whole team of staff went above and beyond to make your stay comfortable and make you feel at home. The animation team were so lovely and full of life but didn’t force anything on you.

I didn’t love the location, you could get a shuttle to the centre which was helpful but even still there’s no shops or anything similar nearby. Theres a tiny store on site but was very limited to mostly souvenirs. Was annoying that the water came from a fountain and as such wasn’t very cold rather than from bottles but I understand this is better for the environment.

The room and pool were cleaned daily, and they were very clean. It exudes luxury. The beds were large and very comfortable. The room cleaners were friendly and attentive to detail. The hotel was definitely worth it. We thoroughly enjoyed our stay. The food was delicious, with a variety of options each day. There were nightly activities that we found enjoyable. The staff at the reception were cordial and friendly, going the extra mile to resolve any issues, especially Hasna. The waiters at the bar and restaurants were also very helpful. We particularly enjoyed being able to watch live Premier League and La Liga matches at the hotel.

I love everything about the hotel. The location might be a downside, as most activities require a private arrangement for pickups, resulting in higher transportation costs since it's on the outskirts of town. However, this also makes it a cosy place for relaxation, offering a peaceful retreat from the busy city centre.

From the moment we arrived the staff were amazing, we could use all the facilities even though we'd arrived a couple of hours before check in, the same with departure, checked out but used to pool and restaurant all day until our 5pm pick up. The rooms were excellent and kept so clean with crisp white sheets! Food was awesome plenty of choice, and a special restaurant we used for my birthday, where I received a beautiful cake. The animation staff were great and made everyone welcome. Highly recommend and looking to book for December too!

The theatre/disco is several flights of stairs underground and incredibly cold, but we took blankets after the first night!

I stayed at this hotel for 3 days with two adults and one child, and overall, we had a great experience! The staff were truly excellent — especially those from the animation team (big shout-out to Pitcho adil, Jiji and other guys for thier amazing energy and kindness ), the restaurant, and the bar. They were always friendly, smiling, and attentive, which made us feel very welcome throughout our stay. Our room was clean, comfortable, and spacious enough for the three of us. It was also very quiet at night, which we really appreciated for a good night’s sleep. The pool was clean , although it is a bit small,still perfectly fine for a refreshing dip. Food was of good quality overall, with enough variety to keep things interesting during our stay. As for coffee lovers, just a heads-up: the machine coffee at breakfast is basically instant Nescafé, so don’t expect anything special there. However, the coffee at the lobby bar was much better and definitely acceptable if you're looking for a decent cup.

the bed was a bit noisy when getting in or out, which could be improved for more comfort. we missed having more barbecue options — there was only barbecued sausage available for one day, which was a bit disappointing for those who enjoy grilled food.

The staff are all absolutely amazing everyone from the reception, housekeeping, restaurant & animation staff that really bought this place to life. Well done team. Loved the food here it was excellent and tops most of what out there hands down every time! Well done chef’s and team.

I suppose it can’t be helped with the natural environment being out in the sticks, but this place has a bit of an Ant problem. Pest control was in place but not sure enough is being done. But I am less bothered personally. Also a couple of the sun loungers were broken at the hinge and could do with being removed.

Free upgrade of room.

The mattress is too soft. I hope it’s more firm.

The service was top quality all staff was very helpful. Slimane was very helpful with bringing baggage and any queries we had. Hasna was very helpful on reception when we was booking in. Khad ja very helpful with any questions we had about our trip Fahd booked us to go on quad biking and organize taxis to and from the events we had planned they all went out of their way to make our trip very memorable.

Only real problem was the lighting in the room was poorly distributed there's a lot of dark areas with minimum light.

I would say that great facilities you can find almost in all 4* hotels. But what made our family trip such an unforgettable experience was the incredible staff who went above and beyond to ensure that we get value for money i.e. taxi, booking activities, etc, comfort and an overall great experience. Their warm hospitality and genuine care reminded us to appreciate the little things in life and be more grateful for what we have. We would like to send a special 'Thank you' to the person who helped us book the city tour, taxi, and camel ride experience. PS We have already booked for 7 nights next year.

The bathroom (we had a duplex room) can do with a bit of improvement

Great for kids and families. Staff were really lovely, for the most part. Good selection of dishes at meal times and housekeeping daily if required. Entertainment for kids, every night.

One, very over priced, shop on site so no option but to buy there. Check in was extremely slow and disorganised and the member of staff on the desk was not nice. Hotel takes deposits for towels and potential ‘breakages’ - seemed a bit tacky. Room wasn’t cleaned thoroughly - only bedding changed, toilet and surfaces not wiped down etc. stinky drain smell permeating the loo at times.

We liked everything, the staff were amazing, so welcoming and really good with children. There was a really good variety of food and drink (especially the cocktails).When there wasn't a buffet there was a pool side bar which served hot food like pizza, sandwiches, burgers ect which was lovely if you missed lunch, there was always something to eat. The room was clean and spacious, the room service was really good, The entertainment was fun, the lobby was clean and comfortable. The pool was warm and quite big.

I cant say there was anything I didn't like apart from the shop was a little pricy, but it was convenient as it was open until 11 and had a good range of essentials. And they let my son make Argon oil from scratch which was a lovely touch.