Very nice staff. Good size room and comfortable bed. Lovely little balcony where you could listen to the birds. Parking outside. Lots of restaurants in the vicinity although you don't realise this when you first get there as they are hidden away in the surroundings. Very nice pool. Better places for breakfast close by.

Tulum is a strange place in my opinion. You have the beach area which is nearly all beach club based (so no access unless you pay) which is quite far away. Then you have the area where the property is (with lots of development going on in the area), lots of little roads and roundabouts, then a poor area and then the town with no real centre that I could see.

The breakfast was excelent, really worth the money. We also liked the location and the design of the hotel. Filtered drinking water was provided for free.

Some chairs and a desk would have been nice since there was enough space in the room. Also having a kettle would have been so convenient. We had to get rid off a big cockroach at the first night, it must have climbed into the room through an open window.

Very clean and in a very nice location of town. Everyone working there was friendly and polite, good location from town and beach. BIG shout out to the gentleman who checked us in. My wife accidentally left her bag with important documents and cash outside while we were taking pictures. We were on our drive to Bacalar and I received a message on WhatsApp informing us that they had found it and would have it for us on our way back through! THANK YOU SO MUCH!!!!

Nothing

I stayed in one of deluxe king rooms and it was super spacious with a sitting area and large fridge. The property was pretty quiet with not a lot of construction happening in the immediate area. Its location is super central in Aldea Zama and many restaurants were right out the door.

For that large of a room, it could have used a desk. The wifi is not strong enough to carry meetings but there is a nice co-working space nearby with really strong wifi. The couch was a bit uncomfortable but the bed was comfy. The area can be a bit dark so make sure to carry a little light with you.

Fancy new hotel. Clean, open rooms with a fridge. Big TV. We booked two nights separately and had to change rooms. They moved our suitcases so I didn't have to drag them up 3 floors. Walking to the center is possible, but some areas are not lit well. Need to use the torch on your phone.

The restaurant at the hotel is over priced. Our pizza didn't have half of the ingredients stated on the menu. When we said something about it he went down to the kitchen, ditched some on it and gave the same, now colder, pizza back. My mojito barely had alcohol. Upon receiving the check we were immediately reminded tips are not included. There's a lot of thrash in the area. I don't understand why these fancy hotels don't fix that collectively. Same with a decent pathway with light to the center. Nice hotel overall, but I'd skip Tulum and go to better places in Mexico..

La tematica

Interior simple y desproporcionado

Comfortable, spacious room, with good bed and great pillows. Good shower, plenty of hot water and good water pressure. Nice balcony. Very helpful staff, early check-in approved and good advice/assistance when asked. Some good restaurants around. Hotel is away from the main area, so is much quieter.

Nothing really

Although the hotel is not located in Tulum, it's very close and in a beautiful area/neighborhood. The pool and the playground are convenient for small children. The restaurant is just across the rooms, and the hammocks are relaxing!

I did not reserve the room with breakfast included, and when we got there, the person at the front desk told me that I had to include the breakfast during the reservation to get the discount price.

From the moment I arrived at check in to leaving, everything went smoothly and everyone was helpful. At check in Fonsi was at reception - he is super friendly, easy to talk to and knows a lot about the area. My room was serviced every day without asking. The pasta I tried at the restaurant was delicious and so was a frozen strawberry daiquiri.

The bikes you can rent through the hotel are good for shorter distances. Rent a bike in the centre for longer distances.

Room and staff was great. Fonsi, specifically from the moment we entered and left was very hospitable. His service was absolutely amazing. He went above and beyond! We would go back to Niik, just for his wonderful service that made our trip easier and convenient. He cares so much about his guests and the hotel.

None applicable. The stay was excellent. We received everything we needed in a timely manner.