Good location, friendly, hard-working staff, clean, good selection of restaurants, gorgeous views

The room didn't match the reservation description or picture, I was described as a junior suit, but it was just a regular room. When addressed with the front desk , I was told that booking.com false advertised ot and that will be addressed. The room was clean but ran down, and the furniture needed some upgrade. Very small TV, no blanket on the bed, sheets only ( had to ask for one) Safe in the room wasn't working, reported 3 times before someone came in to fix it. Many restaurants to choose from, but the food was just ok.

Loved the vibe. There was always an activity. Loved the staff.

The beach was not the greatest. Food was ok I think it could be better.

The service and clean . The little things for my birthday

The beds they don't even look like we're queens

Overall, we enjoyed the 4-night stay, the staff was great and the buffet was the best! The themed parties are a fun option and we did have fun at the jungle party. The resort was clean and the grounds were well kept.

This was our first time at Riu Palace, we typically stay at another all-inclusive but decided to take advantage of Rius deal. Rooms could use some updating. Our fan was not working but they repaired it pretty quickly. They have a nice coffee shop but the hours are not in the early morning... you have to go to the sports bar to get coffee?! The restaurants have a very limited selection of food and the restaurant hours are short. They do not take reservations either so you will want to give it like an hour for a table. No bottled water at the pool, you have to go to the sports bar and they limit what you can get.

A very well run hotel with a pleasant atmosphere Highly professional staff Very good kitchen Lobby cafe with cakes A nice beach with a romantic pier 3 x weekly RIU parties outside the daily evening animation program Ferry to Isla de mujeres 400 meters away - convenient you don't need a taxi I usually don't rate hotel stays very much, but this time I highly recommend this hotel I have worked in the hotel industry for 30 years and I know what effort is behind these excellent results

a possible facelift of the rooms but you don't spend much time there

Staff was always very nice and taking very well care of guests. The buffet was excellent with lots of different options. Rooms are nice and you never feel too crowded even if the hotel is big. Pools are really nice. We had a small problem with our shower and it was repaired in 15 minutes.

Speciality restaurants are at best average (Italian was bad). We had a suite and our spa was not working. Construction works at the nearby Riu Caribe from 7 to 7 are hard to deal with. it creates a constant noise.

I loved the food and drinks, location, the staff at the buffet was exceptionally friendly made me feel welcomed. The staff at check in was smooth and helpful and knowledgeable to my many questions.

I was surprised that there wasn't ac in the hallway from my room to the elevator.

Riu Palace Peninsula is an amazing place with an amazing staff. The beach is great, the amenities is very nice, the entire staff from bellboy to restaurant attendants are amazing. I love the fact that the hotel was immaculant despite hundreds people were staying at the hotel. The property is well kept. I need to give shout out to Andy and Melissa from front desk, very courteous, friendly and delivered an exceptional customer service. Noel, Ansa, Junior, Gael, from Isla Mujeres restaurant were amazing individuals. The chef at Isla Mujeres was awesome, great tasting of salmon, steak and lobster. I will definitely coming back to this hotel. I will try different Riu property in other country...next Riu Montego Bay...

The gym is not 24 hours gym,it closed at 8pm every single day.

The staff were always helpful. The location was great. There was no need to leave the hotel. It was my birthday, and a guest asked the staff to let me go to the special restaurant for a treat which I really appreciated.

Nothing

This was a great resort, overall pretty well organized with a lot of activities especially for the kids and good pools/beach access. There were multiple food options which is great. Staff was extremely helpful and pleasant, with good proximity to nearby attractions.

The room's layout wasn't the most comfortable with the split shower/toilet stalls and Jacuzzi in the middle of the room. Food quality was overall ok, with the Italian restaurant being the best of the choices. It also does get pretty crowded during the vacations and standing in line to get into a restaurant isn't really what you want on your time off.