Staff was great. Restaurant food was very good. Beach was lovely. Pools were nice and well-maintained. Housekeeping did a great job of servicing and maintaining the room.

Limited snack food options between meal times--restaurants did not open until 6:00 each evening. Big pitch to attend sales presentation. As was mentioned in many reviews, the decor and furnishings were dated and worn, and in need of renovation. There was very little green space--a few token shrubs and palm trees, but nothing that felt overly tropical.

Food and beverages were exceptional, very spacious rooms, nice beach 24 hours access to the bar and many restaurants (mini bar was great also) Good cosmetics for hair and body Fast room service via App

The hotel is rather old, but everything worked fine If you want to have a resort with large territory, this is not Cancun area Here you can enjoy calm stay swimming and sun bathing Prices in spa are ridiculous

Small, near la isla,

Old, sport bar very bad

Amazing beach access and super friendly staff

Just cozy and the beach is beautiful and I love the coffee shop! Also, the availability if 24 hour room service is a deal breaker especially if u have early tour/ excursion.

90% of staff is awesome. But 10% - i guess needs training. I have read about bad reviews about the bracelet bonds and how staff sometimes treats you like a second class citizen. I experienced it once when at the beach by noon, there was an empty lounge chair, and I tried to put my bag, one staff told me right away that it is only for guests with silver bracelets. I understand totally about VIPS- maybe they should put a note there that those are reserved only for specific guests with silver bonds. There should be a better way of handling this better. Just my thoughts.

Staff are nice and polite. We were living on higher floor and view was phenomenal. We enjoyed the sunset view very much. Gondola restaurant was my favourite. The food was tasty. I enjoyed the dessert on Tequila restaurant as well. Server were nice and well trained.

The cleanliness of pool has to be improved. One sink of my room was not worked. Noise from hallway outside. Sound insulation was not good enough. The air conditioner was a bit noise as well.

The hotel is very nice in general, it is not a super big property. There was a enough variety of food at the buffet. The rooms were very spacious with a comfortable terrace to chill. The kids pool has a tobogan and our 4 year old enjoyed the games at the kids room. During our stay the hotel was not full, still at some times chairs by the pool were not available. The white sand and blue ocean makes the beach beautiful, lots of space available since it was almost empty. During our stay it was very windy so sunshades couldnt be opened at the beach or at the pools no other shade available.

The room was spacious, hot tub was amazing, views were great. The beach was clean and the view from pool is great. The staff is polite and helpful. Room service is really quick. Great location as well.

I would have appreciated them having few vegan options in the menu for an all inclusive resort. For breakfast, they only had vegan waffles and when I asked for the second time, the waiter told me it would take 40 mins. There were hardly any vegan options in the menu for lunch and dinner.

Loved the size of the resort - everything was close and easy to get to (beach, pool, bathrooms, dining, bedrooms). Liked not having to make dinner reservations each night. Glad the resort was 50% full - would probably have felt crowded if at capacity. Felt very comfortable on a girls trip - never felt unsafe or harassed. Very friendly and attentive staff.

Although restaurants were good, would have liked more food options at each restaurant. All restaurants had items for sale at an additional charge, even though we were all-inclusive. Would have preferred more variety on the breakfast buffet.

Every meals at the buffet were tasty and good presentation. Since menu were changed every day, we enjoyed from breakfast to dinner for three days. Also, every staff were careful, friendly and nice. The sweets shop beside the big pool provided high quality icecream and coffee.

I have to say some facilities were outdated.