Grounds were beautiful with meandering paths, hammocks, and lots of beach beds and chairs as long as you get there early. I could always find food that we loved-ordered all the appetizers at the Asian restaurant. The beef filet and seafood spaghetti at the Italian restaurant was fantastic. The street tacos at the buffet area of Driftwood was very good. Breakfast buffet is good. Everyone was very nice and helpful especially Saulo for beach beds, Suely for beach drinks, Emiliano at the Asian restaurant, Luis at the Italian restaurant, Carlos at volleyball, our housekeepers Guadalupe and Nerihmedt, and all of the bellman. There is a coconut stand-wish it were open every day. The beach has a man made border that prevented beach erosion, kept the sargassum low, and created a shallow calm lagoon. At the deepest point, the water was up to our chest. Staff worked very hard and long hours raking and keeping the beach clean. We walked on the beach next door-Unico and Grand Palladium-had rotting sargassum and trash.

The disco music was audible at 2 am. It’s wonderful to have that but how about turning it off at a decent time. Our first room, 2905 had hot water and a good mattress. Our second room 517 was beautiful but had low water pressure, ran out of hot water often, and the mattress sags in many different areas and should be replaced. Why not set up for the beach dinners after beach volleyball is over at 2 pm?

Staff were friendly and attentive. Food was great. Grounds were well kept and spacious. Lots of activities.

The Catamarán was not great. I did not like the attitude of the boat captain. He was clearly looking for tips. Comparatively speaking, this trip was quite costly and the inclusion of this activity was part of the value. The captain literally demanded large tips of $100. I did not experience this anywhere else. My entire group felt the same. El Dorado Seaside Palms might consider paying the boat staff adequately to avoid this discomfort for guests, if that is the issue. Otherwise you may want to select less greedy boat operators.

Adult only, beautiful foliage, very friendly staff, cute wildlife, excellent food quality & selection, property not too big, free Bali beds, no wrist bands, unlimited beach towels, no towel cards, rooms cleaned thoroughly, beds comfortable, pillow choice. Enjoyed the Lomas More Inclusive which included free airport transportation.

Newly implemented restaurant reservation system is not working. People being turned away, long waits as the kitchen can't handle demand. Also main buffet was closed even though occupancy was high. Not enough nightly entertainment, especially after 10pm. Buildings & rooms need updating.

Very clean rooms Exceptionally friendly staff Delicious food Availability of beach beds 24/7 room service Beautiful grounds Free airport shuttle Entire resort is walkable Beach is absolutely gorgeous Beach is cleaned and raked all day every day

Long waits for dinner on restaurants that are first come first serve Some guests turned away for dinner some nights because they are no longer take walk-ins Some guests forced to use room service in those situations Once room service didn’t show up Main buffet closed most nights. Opening this up would have solved a lot of issues.

In addition to the incredible natural surroundings in the middle of the jungle and the awe-inspiring approach to each guest, what truly impressed me was the staff. Hundreds of workers operate like a well-oiled machine—cleaning, tending to gardens, maintaining beaches, and handling repairs—24 hours a day. Whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly Hola, making us feel like truly valued guests. Many thanks to all the hotel staff for their hard work, especially the chef at the barbecue area on the beach, who creates an incredible mix plate! Every restaurant was excellent, with delicious food, great presentation, and attentive service. My personal favorite was the Asian restaurant Klay Talay, while my son loved the Italian Mia Casa Dorado. The other restaurants were also fantastic! A special shout-out to Lomas Hospitality for organizing additional tours. We loved everything, especially the catamaran trip, Bonanza Ranch, and Aqua Nick! I’m typically someone who likes to try different hotels with each vacation, but this is the first resort where I truly want to return. Much respect ♥️

Our room had a few minor issues—one of the sinks only had hot water, and the shower was a bit difficult to use. While the beds were comfortable, I would suggest changing the pillows and adding two more. That being said, the well-coordinated efforts of the staff, the delicious food, the stunning natural surroundings, and the incredible turquoise ocean more than made up for these small flaws.

The palms side has charm and the grounds are looked after well. Walking around it is a joy. But the best thing about staying here was the entertainment team. Benjamin, Louis, Ariana, Geraldine, Maria and Carlos were brilliant at organising the various activities. The Yoga and aqua fit classes were fun and effective. The Volleyball was well attended making. It a lot of fun and other assorted activities throughout the day were great. There are many different parts to the resort allowing for quiet areas as well as louder more active parts. We would definitely return.

The disinfectant used in the public facilities can be a bit overpowering in the morning. But this is a minor point.

Dinner reservation system (or lack thereof). No ‘grand buffet’ like at most resorts, all dinners are at one of multiple restaurants where you have to be seated. Yet could only reserve at the two ‘fancier’ ones (which is next to impossible); had to show up at all others, and be told there was a 30-45 minute wait to be seated. Food was excellent, logistics of getting dinner was not.

Great food Beautiful beach Lovely room A lot to do Catamaran included Great value for money Very welcoming experience

It was very warm in the eating areas, much more AC needed. Found it hard to enjoy the dining experience. We didn’t find out about the free inclusive activities until near the end of our stay, make sure you check this when checking in!

The food in every restaurant was excellent

check in was much longer than it needed to be and reservations for restaurants were not easy to make for restaurants you wanted to go to.

The beach was fabulous! Always plenty of lounge chairs. Staff generally friendly. We had a luxury junior suite and it was great! Remember it’s Mexico, so their 5 star isn’t the same as Canada’s 5 star. View was of the beach and the landscaped grounds.

The people who try to book you for a massage are annoying. They will ask you many times a day!