The staff at the hotel were very friendly and helpful. The room had a good amount of amenities for washing up. Minimal room space but well used and smart use of space for storage with plenty of drawers and hangers. A handy ironing board & iron was provided. There was a shower cap, ear buds & toothbrush & toothpaste provided. The water pressure on the bidet and shower was perfect with hot water available. The bathroom mirrors were very nice including the vanity mirror. Room & bathroom lighting was very nice. The bathroom itself was very neat and clean. The AC worked well providing ice cold cooling. Plenty of power sockets around the room. Easy to Grab taxis from outside the hotel and possible to walk Into the town in about 10-20 minutes if desired. Coffee & biscuits are provided for guests with a nice lounge area for guests to relax. The hotel were wonderful allowing me to check in early as well as providing facilities to store my suitcase. The swimming pool looks nice with additional towels being provided. However I didn't get a chance to use it.

No master switch on the bedside to power off all the room lights Gym is small and lacks any resistance training kit.

The Citadines Connect Cecil is a brand new property in Penang. Loved the location, the hotel is very new and is very quite. Loved 1. The beds which are super comfy 2. Staff are friendly 3. Pool is 24/7 open 4. Free Coffee at lobby 5. Great washroom

Didn't Like 1. No parking for customers 2. No breakfast option 3. The Handshower for the toilet design has to go down as one of the worst decisions.

The location is on the edge of the city center and close to Qitiao Road Market. The room is clean and tidy, and the service is quite good. Overall, it was a very satisfactory stay.

a little bit far from downtown, but it's easy to take a taxi there.

Walking distance to attractions and F&B. Good complimentary coffee in lobby

Have to keep logging to wifi several times in a day. Small gym with no weights

Had an unpleasant experience in the earlier hotel we have booked at Lyf. The room we had booked had a smell and thus we couldn't checked in at the very last min (we arrived around 4pm). Was given an alternative room but it didn't meet our expectations. Staffs are friendly at Lyf though. We decided to seek full refunds and went straight to Citadine Connect Cecil to try our luck. Upon arrival, we met up with front desk Jack whom assisted throughout the entire booking process. Jack is very helpful and also provided us the best services we could have asked for. Guess we need more people like him in Singapore. Overall experience at Citadines was great. The hotel was new and well maintained till date. It was also cleaned. The rooms are cleaned and the colour theme is perfect for couple or for family stay. Despite rated as a 3 stars hotel, the team and also the hotel have gone beyond our expectations and making us feel like we are in a 5 stars hotel. Definitely choose to stay with Citadines on our next visit. Hopefully members of ASR will have better benefits than online platform in the future. KEEP IT UP!

Staff very helpful i wrongly pin location to Citadines Lebuh Nordin so the Grab driver not able to turn back because he already moved to the next location. So I tell the staff and she helps me to go to Citadines Lebuh Nordin to get my food. Really appreciated! Terima kasih adik 😘 2nd thing, because my daughter had a fever so we cannot go out so I order Grab such as from Nasi Kandan beratur (11pm 😆), breakfast we had Macalister nasi lemak, Bae Hwa (hokkien mee and char koay teow its so yummy 😋) In afternoon we order Grab again for Ais tingkap and Hameed mee sotong. Actually because the hotel is stategic location so you able to order varities of foods. Lastly, you can enjoy 24/7 free flow coffee and tea. And also they provide biscuits for you and kids to enjoy! We stayed in Studio Executive it’s can accomodate 5 people (3a+2k 6yo and 3yo) and also they have kitchen appliances, microwave, fridge, rice cooker). Overall, we enjoyed the 3 days stay in Citadines! Thank you, Sarah ❤️

It is located just across the Cecil Market, which makes breakfast hunting easier. The hotel room is clean, and there is a water dispenser machine placed at every corner alongside the walkway. You just need to bring along a water bottle to refill, which is very environmentally friendly and save us from constantly having to buy and carry bottled mineral water.

The room size is small. There are very limited parking spaces inside the property. You might end up parking at the roadside council parking. It can be cumbersome, especially in the morning, where parking can be an issue with the locals going to Cecil Market.

The staff were exceptional from the moment our taxi stopped outside the hotel. Friendly, helpful, going above and beyond. The hotel is brand new, modern, in a superb location a short walk or scooter ride from all the key attractions. Unlimited delicious coffees available from the reception area, pool and gym are open 24hrs. We opted to upgrade the room upon arrival - staff went an extra mile to make sure our new room is available straight away.

The photos on booking.com are somewhat misleading and the hotel should update them appropriately. Do not include a picture of a window or part of the window if the room does not have a window. This was the reason for us having to upgrade. The initial room we had booked was pristine. The one we upgraded to (with a window) perhaps may not have had enough time to be prepared and showed minor signs of prior use by guests.

Citadines is a new hotel. Most of the facilities are beautifully designed. The room was tidy and clean, and the price was reasonable. An ironing set and board were provided in the room, so we didn’t have to iron our clothes outside or make a request from the hotel like in many other places. Basic amenities such as slippers, toothbrushes, toothpaste, a hair dryer, soap, and shampoo were all provided. The hotel also offers free-flow coffee and tea in the lobby at all times. However, the hotel lacks sufficient parking spaces for guests. When we asked the staff on duty at night where we could park, they seemed unsure and couldn’t assist us. In the end, we had no choice but to park illegally by the roadside.

Comfortable, clean room, modern small gym, nice pool, convenient water dispensers. It's a neat place and Avenue Mall is within walking distance. Overall I would recommend all the Citadines hotels I stayed in so far.

The location is a bit away from the main attractions. You can walk for a while, but in the heat it's not easy sometimes. But you can easily take a taxi. The lobby and sitting area in the ground floor was VERY cold and they were constantly playing Chinese music, too loud and without break, so it was not so easy to work from there if you have to work online.