Excellent and friendly service from beginning to end. Room was very clean, the different baths were wonderful. It was the first time I’ve tried an onsen where I could stand up; it was 1.3m deep. There are private baths available too. Loved the welcome snack which was rice cookies using rice which the ryokan grows - I bought a bag home. The lack of hot water during winter didn’t bother me at all, in fact I prefer the warm water jug that was provided. The ryokan is near a bridge over the river for a good photo spot. It’s also near a restaurant with very good Akaushi beef. We had taken a bus to Kurokawa; the ryokan is fairly near the bus stop, though there is a long flight of steps down, which I managed to lug the luggage down. After check out, the staff offered to help with the luggage up the stairs to the bus stop.

Small point - the stairs from the bus stop to the ryokan, and also the stairs from the room to the onsen and dining area. Just have to take care going up and down.

Such a beautiful experience. The Ryokan dates back 400 years (obviously re-builds ect). But is still so authentic. So don't expect elevators ect, instead it's steep stairs, but the staff help with your bags. We had a triple room with a toilet and wash basin. Not all rooms have a toilet and none have a bath or shower. But the onsite onsens have beautiful showers so it's not an issue at all. We opted to have the breakfast and dinner. And what a treat, the food, presentation and service was incredible. The staff made up our futons while we were at dinner. The room was big and beautiful. It was the most expensive hotel of our trip but so worth it. An unforgettable experience. Thank you!

Nothing. It was a wonderful stay.

Staff service were all good and fast. The lady front counter host is very hospitable. Room is big and clean. And bedsheet is very clean and neat. I really appreciate that they send me to the bus stop in a car which is a great help. Breakfast is great and I can tell that they put it a lot of effort in every area. Location is not far from the bus stop.

Room can be very cold due to the style of the window and the tap water is ice cold although warm water is provided in a thermal jug.

As authentic a Ryokan as they come; owner and staff were lovely, rooms were spacious and comfortable. Small little touches like hot water being brought to the room were nice. 7 onsens for 13 rooms - you do the math (it's almost always private) 😄 Food was fantastic too and lots of quality produce used in every dish

We stayed 2 nights (seems like we're the minority that does so) and the dinner on the 2nd night felt a little underwhelming. Menu was changed out to give us a variety but instead of beef, a chicken hotpot was the main. Would've been nice if we were given a say into what we'd like for the 2nd night. Didn't mar the whole experience though and I'd still thoroughly recommend staying here.

My husband and I absolutely loved our time here. We stayed for 2 nights and only wished we could stay longer. The room was so spacious and futons were surprisingly comfortable. We could also see the river from our room, and it was the Yunohikari festival so there were lanterns hung around the river. There were many onsen options too and our favourite was the outdoor one where u have to walk along the river to access. And can I say the food (!!!) and staff were amazing, each meal was well curated and delicious. I can’t wait to return one day!

We visited during late Feb so it was a little cold around the property (especially when going to the onsen, though after the onsen ur entire body feels so warm u won’t need a heater for a while). The sink in the room doesn’t have hot water though the staff provides a flask of hot water for use. These are still small issues to us and we still really loved our stay.

Breakfast and dinner that was provided was really good. Staff was really attentive and welcoming as well. They prepared decaf tea for us, even making sure that the meal was catered to what you asked for (no raw food, no beef etc). They helped us to parked the car, and even help to clean the exterior of our car! Room was great to experience local culture. Private onsen facilities was wonderful as well, just need to queue for it.

Nothing much to do past evening time. Tatami and pillow is not the most comfortable as compared to beds, but this is expected.

Can’t say enough positive things about this property. The entire staff was very friendly and helpful and treated the guests like royalty. The five Onsen within the property each had their own unique characteristics and were very enjoyable. The room was spotless and elegantly furnished. The location of the inn was very central and backs on to the river. Would love to return

None.

Great hotel with very kind staffs. Everything was good. If you like drinking sake, you must try sampler which was awesome selection.

It is almost impossible to enjoy bath in the morning at checkout day. 10 am staff remove us for cleaning. Understandable but after breakfast, there's no time to enjoy bath since it's already 10 am. Be aware of this. Food was normal but maybe I'm too familiar with japanese food? I don't know.

Food was awesome and they were accomodating towards our preferences. The futons were extremely fluffy and comfortable. We had the river room and the spacious room and amazing view was phenomenal. Super memorable stay with super attentive and friendly staff. The baths were fun and had great history to them. I think it's a sodium chloride spring with some sulfur content for the most part and I think there's another spring that's slightly different. They also swap around the baths morning/evening so that the guests can enjoy different ones!

Nothing. It was really good.

Staying in Okyakuya guesthouse was my first stay in a traditional Japanese inn and also, my first onsen experience, and both exceeded expectations. The guesthouse is charming and rooms traditional. We stayed in one of the most affordable rooms but it was still super comfortable and aesthetically very pleasing, as was the rest of the building and the entire town, really. The yukata provided by the guesthouse are very good quality and the several onsens have a timeless yet modern vibe. The staff is very friendly. We also had breakfast which was superb. We came specially from Fukuoka for one night and were glad we did. I would go back any time.