The property was clean, spacious, and in a lovely location with a view of the mountains from the room. The bath on the 6th floor was lovely and the little outdoor section was a nice experience in the cool weather. The baths have all the things you need for your washing and skin care so you can just bring a towel if you want. The buffet was SO GOOD! Highly recommend getting half board during your stay. The other facilities like the table tennis, manga room, etc. were nice too. Karaoke is pay per hour per person. Also, the staff were extremely friendly and professional. They always helped us with any questions and brought a baby chair for us every mealtime.

The bath on the ground floor in the other building was nice but small and it wasn’t outside. It’s better to just go to the 6th floor bath. Wifi is only available in the lobby area but sometimes it’s a nice thing so you don’t spend too much time looking at your phone.

our first impression is staffs who help us at parking. Then we are so surprised it has massage chair in our room. and we impressed in Large Dinner shabu and Tempura ... so WOW. and several thing in Breakfast. We love all that in this hotel and onsen is very well. Clean and nice. We love them all. All staffs are so cute even in garden.

everything is so good. i don't know what should be changed.

Located at the entrance of Naruko Onsen Village, this inn offers two kinds of hot springs: white water and black water. If you're a hot spring enthusiast, you should definitely visit. The meals are also famous, so I'm looking forward to enjoying them next time.

Since there are few dining options nearby, make sure to carefully check your plan.

Overall, the hotel was great and had some entertainment equipment. The onsen was one of the best amenities and the main reason I would choose this hotel again in the future.

Be aware of the lingering smell of smoke in the room, as it’s an older hotel and the odor is difficult to remove.

The buffet food was terrific, and beyond what we expected for the price. There was a lot of local delicacies (like hoya sashimi and hiyajiru) that did not disappoint at all.

The linens seemed clean, but was did have the distinct smoker smell.

Free shuttle. Helpful staff

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Onsen toiletries is various good. I like try to use them. Everything is very good.

Food is good

Room is a little bit dated

Amazing facilities for all ages!!! Awesome Buffett too.

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We stayed at this hotel as a base to ski at Onikoube for Powderhounds.com. We were hoping that Naruko Onsen would be a cute little onsen town, and whilst this hotel and a few other hotels were aesthetically nice, the village itself looked really tired and run down. The room had plenty of space and it was nice that it had an ensuite bathroom. The main 6th floor onsen was the better looking onsen and we thought we were accustomed to hot onsen, but this one was particularly hot. There was a small outdoor onsen with fake bamboo screening. The indoor onsen was nicer, with its views across the town & mountains.

We also checked out the annexe onsen which was rather uninspiring. The buffet meal choice was extensive which was good, but the food hall lacked a bit of ambience. We stayed in a smoking room because that was all that was left, and as you’d expect for non-smokers, it smelled pretty bad. Who'd have thought there was still such a thing as a smoking room in a hotel? One night an absolute racket was going on downstairs – it ended up that our room was right above the seafood bashing prep room (our translation might have been a bit off!) so we had to ask if they could only bash the fish during non-sleeping hours!