We loved the location of the property and that it’s really clean. We booked half board and it worked out well for us with a little 2 year old. Food was amazing. Staff was helpful. Onsen was great!

They really need to improve their restaurant booking system. I asked to book for dinner at 530pm every night for our 2 nights stay when I booked the hotel, but upon arrival they told me only 8pm was possible. It was not acceptable as we have a 2 year old and he couldn’t have waited until then. After heated exchanges the manager changed the booking so we could have dinner at 530. It’s really unpleasant and completely avoidable.

The food , waiters and house keeping staff was excellent. Food for. Breakfast and dinner was excellent and so were the service. Well done.

For the front office a big maybe, as an example , on check-out in we were given 2 keys for 3 persons, assuming this is normal, as most places we will have 2 keys. But, on check-out, the front desk keep insisting and were rather rude as implying I didn’t want to return it. We ask for the manager , but both were rather reluctant, we just left. If management insist on this practice, just make your guests sign for the number of keys and tell them they need to return all of them. Didn’t leave a good impression of the front staff. Management should train front desk staff better.

Great dinner day 1. Nice public onsen!

No shuttle bus to bus station, have to roll luggage up steep hill. Also motion detector lights in room a bit annoying.

The food. The accommodation. The Onsen's. The walking distances. The staff. The decor. The staff. The food. The ambience. The architecture. This is a fantastic place to stay! The food is top notch - I would put the food here against anywhere in the world and know it would come out on top. The accommodation is great - minimalistic but very warming and comfortable. The onsen's at the hotel styled in a way so that they are very relaxing. Within a short walking distance to Yubatake and shops. The staff were fantastic. I speak English with a little Japanese, but the reception explained everything quite well in English. The restaurant staff (both front-of-house and kitchen) are as good, or better, as any I have experienced in a 5-star restaurant. The hotel decor is well suited to the ambience it portrays. Nice architectural design both inside and outside of building.

I love the room. It is big, comfortable and nice design. The location is also wonderful although google maps and Waze were not able to pin point the exact location but you can try to navigate using the pin on the map. Wifi is good also.

Check out took a lot of time. You will have to settle your bill during check out. It would be more efficient if we pay first the room upon check in and pay additional if there addl services availed. Since checkout time is 11am all of the guests check out all at the same time since you cannot request room extension. Which cause long lines and wait in small lobby. I hope they can improve on this one.

The hotel is located between the Kusatsu Onsen bus terminal and the Yubatake and are very accessible to each other within a 5-10 minute walk. The staff and the hotel manager were very helpful and friendly. I lost my iPhone in the highway bus the day before and they helped us communicated with the bus company and handled it really well. The phone would barely be found again without the help of the hotel staff. The stay was very comfortable and we were served with excellent Japanese gourmet for our breakfast and dinner. When we were about to leave the hotel, the hotel staff even offered us a bus trip to get to the bus terminal for free. This was really helpful as we got lots of heavy luggages to carry along. I would definitely choose to stay in this hotel if I go to Kusatsu Onsen again.

Great Hotel in a very convenient location. It was a very short walk to the town centre (from the back entrance on L1) where you will have access to a foot bath (right outside), multiple public onsens and many food options. Rooms are well maintained and clean.

The hotel has very limited parking on-site but additional parking is available (complimentary) at a dedicated site a distance away from the hotel. They provide a shuttle to send you to the car upon checkout. Highlighting this for awareness as if you forgot something in the car, you may have to walk 15-20mins to retrieve it.

Everything was amazing, and the staff was exceptional. I made the mistake of arriving at Haneo station too late in the day with my wife and not having the foresight to arrange for a car. No station attendant, no taxis running, no bus, no hotels nearby, and -1°c temperature. Staff members personally came out and rescued us in the middle of the night. We will forever be thankful for Bobo and the other staff members who saved us.

Nothing

The hotel design is very appealing, it has only been open a year, so convenient to Yubatake, bus terminal, onsens, etc. The check in was smooth, efficient & personal. We had a young lady from Nepal who spoke good english. Very spacious & comfortable rooms, lovely onsen on 1F, the breakfast & dinner was impressive & delicious. Free tea/coffee till 5:30pm. We certainly would recommend others to stay here and we would love to return.

Staff met us at the 3F entrance as we arrived by taxi but did not assist with luggage. There is only 1 lift so sometimes it was better to use the stairs.

The location is very close with many attractions. The public Onsen was beautiful. There is always free drink on the lounge and free ice cream in front of the public Onsen which very nice. But the private Onsen is ok, not so beautiful like the public one. We expected more as we need to pay extra for it. The room was spacious and the mattress are very comfortable.

Sometimes the check in takes a while