On our stay 091024 check-in friendly & welcoming Food good, relaxing atmosphere Lovely Russian waitress, very friendly and helpful Great comfy beds and soft pillows

Gentleman who checked us in was polite but not friendly (191024) We were booked in for breakfast however inbound flight delight by 4 hours. I emailed in advance to inform of late arrival & request breakfast in room (no reply). On arrival asked for breakfast in room and told ‘no’ I think we could have been offered pastries and fruit if nothing else. For a hotel of this standard I’d expect a little more flexibility & customer service

Staff were friendly and helpful. Bed was comfortable. Telly worked brilliantly without having to log onto the internet etc. with good range of Freeview channels. The shower was brilliant - controls were easy to use; water at just the correct temperature and the pressure was good without being overwhelming. The hotel is conveniently close to Gatwick North Terminal, via a covered walkway and it takes less than 5 minutes between the two.

Some of the hangers were quite rough for hanging trousers on but I didn't need to use them. A bit pricey maybe but the convenience made it worthwhile. Other than that, no faults with the facilities I used.

We stayed in a family room no. 354. The room is split into two bedrooms so the children had their own room, which was bigger than ours! The beds were super comfy and the bathroom was lovely and clean. Glass tumblers and individual bottles of Hildon water are kept in the fridge, making everything lovely and chilled. The food and cocktails in the International restaurant are really good. The hotel is clean and the staff are really friendly. The whole experience was a little touch of luxury and the walkway from the hotel to the North Terminal made for an easy, stress free start to our holiday.

Nothing. We'll definitely stay there again.

I have stayed at Sofitel many many times, and every time it's a delight. It's far and away my favourite airport hotel, and the person I was travelling with this time, who had never seen it, commented 'this is a destination in itself!' which pretty much sums it up. It's the kind of hotel you go to to stay at a hotel, not to get an early plane. They offer welcome drinks in the foyer, they help with bags, they treat you to free room upgrades sometimes, which are amazing, the layout is gorgeous like a panopticon, and the elevators have glass backs so you can see into the central atrium. It's just a lovely place to stay, and it's often available for lower rates than the other far inferior Gatwick hotels! I am a big fan and will definitely be back!

Lovely hotel that's just a 2 minute walk from the North Terminal, perfect for an early morning flight. The hotel itself is modern, well decorated, clean and airy. The room was a good size with nice views of the internal section, which is bright and spacious. The bed was very comfortable and we slept really well. The staff were all super friendly and helpful and the food at the restaurant was great. Most crucially the room is well sound proofed and it was nice and quiet - ideal for getting a good night's sleep!

One of the lifts wasn't working which meant it was quite slow getting to and from the room as everyone was queuing up for the only other working lift

Very convenient for the airport, from arriving at the front lobby, the staff were amazing and very attentive, immediately took care of our luggage, checked in very efficiently, took our luggage up to the room, explained everything we could possibly want or need, he made us feel so welcome, and important. The restaurant was very good, also excellent service, could not fault this hotel on any level, customer service experience was exceptional. They arranged disability service to the airport for my husband and myself, took us from the hotel to south terminal, so effiently, this was a massive part of the service that really stood out for us, as 2 disabled guests we were treated like VIPs, nothing was to much trouble even at 4.30am. Would defiantly recommend, and would be myfirst choice to stay in again if we fly fromGatwick again. Thank you so much.

Nothing to dislike.

Situation and convenience. Rooms always clean and comfortable

For the first time in coming to the hotel we were disappointed with the staff in the bar and Asian and breakfast area. The bar: waiter had a horrid cold. Kept blowing his nose at the station and did not wash his hands at all. Asian restaurant. Food beautiful, but it the staff kept complaining that it was packed and only had four staff on. Said tips did not go to them, but to main staff, unless we left cash for them. Breakfast: dish of honey comb on entering by wine with a spoon, why? Tables not clean and tops of high leatherback sofas dirty. I asked for maple syrup or honey ( but not one on entrance) and a waiter rudely told me that they don’t do either. Then to top it all the manager was picking his nose. Very disappointing

The location was very convenient for our early flight the following morning -the hotel is connected to the terminal by an air bridge. Service in the bar was excellent when we had a drink there. Our room was spacious and soundproof and the bed was comfortable. Breakfast was excellent with gluten free options available on request. I asked for gluten free toast and was also given 2 bonus gluten free croissants!

Aircon was very noisy but the room got too hot when we turned it off. Not much in either restaurant catering to gluten free diets so we walked to the nearby Premier Inn for dinner.

The Front Office team, in general, was very helpful and friendly! Unfortunately, I didn’t catch his name, but I believe he is a manager—the gentleman who wore a suit (blue on one evening and black on another). He was incredibly helpful and friendly, going out of his way to assist us with a small issue. His efforts went far beyond our expectations! Additionally, Aslam at the bar was absolutely outstanding. His attention to detail was exceptional, and his service was the best we’ve ever experienced. Truly top-notch!

We were not informed before check-in that if we didn’t pay the deposit, any incidentals would be charged directly. This lack of communication caused an issue on our first night when we dined at the Italian restaurant. I hadn’t brought any money or cards, assuming we could charge the meal to our room. However, the waiter informed us that we had to pay immediately. When I returned to the room to get cash and paid the bill, the waiter ran after us, questioning the money because it was issued by the Bank of Ireland, even though it was valid currency. I understand they have procedures to follow, but his reaction was excessive and made me feel as though we were being treated like criminals over a simple currency issue. It was an uncomfortable and unnecessary experience.

Perfect location for North Terminal, although I'm sure you could use it for the South and use the shuttle buses. Very light, clean and all you could need for a quick stop or for an early morning flight. We didn't use any of the facilities in the hotel as we weren't there long enough but there looked to be plenty to offer.

We had to pay for drop off, £6.50 even though it was literally 3 minutes! When queried, we were told it's to do with the airport and not the hotel. Despite being dropped directly outside the hotel and nowhere near the airport for drop off/pick up.