Room/beds were beyond our expectations. DVD player would have been nice addition (maybe get these when renewing TVs in future?). Toiletries were a nice touch and plentiful. Breakfast was superb as usual. Location perfect for walking around Buxton...shops, restaurants, Opera House/Arts Centre right on the doorstep.

We would have liked free (or very nominal fee) use of the swimming pool/sauna...it did used to be included so we were rather disappointed that this changed as no-one seemed to be using the pool in the evenings, especially.

Great location. Clean. Nice bar and lounge areas. Superb staff, especially bar/catering staff. Ellie should be commended for her amazingly calm and professional approach to a particularly disturbing incident on the night of 27.9. A woman had been badly beaten by her boyfriend and had her 10 month old baby with her. Ellie immediately took charge of ensuring the baby was safe and comfortable and her approach assisted to calm mother and other hotel guests in the vicinity. She really should be praised for her attitude and actions, especially when approached mid crisis by guests requesting she serve them at the bar! Her mother and aunt (sorry I cannot remember your names) were equally as friendly and sociable and really did help this solo traveller feel comfortable and welcome.

I was expecting the pool, steam and sauna area to be open - as had been advertised renovations would be complete by the 24th. Guests should have been informed prior to if not on checking in of this delay. It was the only negative I had re: my stay.

Outside and public areas all beautifully kept and styled to suit the eta it was built. It was impressive.

Reception was too slow. It was very inefficient. It took 40 minutes of queuing to be seen. Only two staff on duty. One receptionist, a middle aged person spent 10 minutes between each check in to sort through paperwork in front of a restless queue that stretched across the whole foyer. When we booked some months ago we asked for a room close to reception or lift for our friend who has poor mobility. He was allocated the furthest away room on third floor a long walk from the lift at the end of the corridor. The bathroom light was broken and the bathroom door didn’t close.

Beautiful old hotel great location close to bars and restraunts

The breakfast was lukewarm the bacon wasn’t cooked properly a lot of people were saying how awful it was other than that a good selection of food ,, they could do with more staff clearing away the tables I only saw one young girl doing it .

Great location, literally a stones throw from the high street, which was great after a long walk and you wanted to walk into the town for food and a drink.

The breakfast was a little chaotic. The coffee machines were not working so some small insulated coffee jugs were used instead, but as they were so small it wasn't too long before they were empty. Teapots were inside cabinets, but the cabinets had no signs on so people didn't know where to look and the milk jugs were on top of these cabinets, so a lot of people weren't tall enough to see where they were located. I'm sure this was only a temporary issue but it did make getting a hot drink a little more time consuming than necessary. The breakfast itself was buffet style and of good quality. Would definitely stay again.

Beautiful building, ample parking, perfect with location, very friendly staff. Took our dog with us and made very welcome with few restrictions.

Toilets could do with a refurb, know it is an old building, part of its charm, but room could doore electric points. Breakfast good and plentiful but few annoying things, only orange juice when most places provide a choice, one day shortage of eggs, no brown sauce another, only instant coffee a third, always in short supply when available. Could do with investment in proper coffee machines and wider choices.

Great location. Beautiful building. The suite was stunning

The staff were very helpful in their approach, but their actual knowledge of their own hotel was poor and misleading, which was quite frustrating. Having paid a fortune for a suite, to then have to pay for room WiFi on top is ridiculous. The Spa opening hours at weekend is poor for a Spa Hotel!!!! How can you shut at 5pm when checkin only starts at 3pm at best, after navigating a long queue... Personally didnt like barking dogs being allowed in a Spa Hotel when coming away for a relaxing weekend.

Area it is surrounded is a nice quiet village with plenty of green space around. Welcoming staff grand entrance hall and lobby. Comfortable beds and well sized rooms for price

Mould on the windows which to me was a bit off but can be sorted with mould protection paint and I good wipe down as I have had same issue in previous houses of mine.

Exceptional value for money. Great location. Enjoyed the pool and leisure facilities. 3 course evening meal included was plentiful, tasty and offered reasonable choice. Breakfast was excellent. The Hotel had a nice friendly vibe. It is no longer the top class, luxury establishment it must have been in its heyday but if it was I wouldn't be able to afford to stay here so I am grateful for that.

My room was a bit jaded and dark with no view and the bathroom fittings were old and worn- but it was spacious and clean and the bed was comfortable so no real problems, just an observation. The staff were friendly, polite and obliging but did seem a bit short handed and pushed at times which impeded the service somewhat. I don't think they should charge residents for parking.

The Palace Hotel is a beautiful hotel with a very impressive lobby. Our room was comfortable and we enjoyed our stay there. The bathroom was large and clean. Overall, we had a great time there.

There weren't enough power sockets in the room. It would have been nice to have sockets next to our bed so that we could charge up the phones while using them. Another thing we had an issue with was an unusually long queue at the check-in desk when we arrived and we had to queue exactly for 45 minutes to check in. If the hotel expected a bus full of customers, maybe they could have sent more staff members to deal with the queue.