Crowne Plaza Porto is a luxury hotel with incredibly comfortable beds—the best part being the comforter. The bedding was spotless and crisp. Housekeeping staff were very humble and friendly, making the stay even more pleasant. Breakfast was delicious, offering a wide variety of options every morning. The only thing that bothered me, not just at this hotel but throughout my 14-day trip across Madrid and Portugal, was that the bathrooms—particularly the showers and hard-to-reach edges—could use a bit more polishing and detailing.

very quiet and spacious room, tilting windows, spacious closet with full length mirror door and many hangers, electrical socket in the sejf, decent-size bathroom, clean towels, large bath towels, robust hair-dryer, bidet, good quality toiletries, magnifying mirror, small and clean kettle, 3 fast lifts, varied breakfast, very polite and friendly dinner staff, botanical gardens and metro station (line directly to the airport) within walking distance

stains on curtains and armchairs, poor lighting in the bathroom, low quality toalet paper

We got a room at 14th floor which had a very nice view of the city and ocean. The room was up to CP standards, clean, comfortable. Breakfast was very good with a nice variety of foods offered. Hotel staff pleasant, kind and ready to assist. We received some very good pointers from hotel receptionist on where to go for dinner, how to reach downtown, etc. Hotel is easily reachable from the airport - some 25 euro taxi ride. It is relatively close to A line of metro (10 minutes walking) which leads to downtown. If you need to rent-a-car, like we did, car rental is across the street, some 3 minutes away.

I visited two hotels in Portugal, and my experience tells me that you should deduct one star from the hotel ratings. For example, CP is 5-star hotel but does not have a pool. Elevators get crowded and it takes some time from 14th floor to the lobby as it stops at almost every floor. As in every hotel I ever visited, I could use firmer mattresses (I am having back problems). People who like to stay in the 'fun area' will find this a bit distant.

The hotel has fulfilled my wish (when booking) to have a silent room, far away from the lift. The staff was very helpful and attentive. They even organized a special present/surprise for my wife's birthday anniversary - a bottle of champagne and cake!

Breakfast menu as for the 5 star hotel can be with a wider choice. I also would recommend to the hotel to contact GPS/Google maps service provider and to change arrival spot on the map in a way that taxi and other drivers can approach hotel's main entrance or parking straight from the main street but not from the back.

I had to shorten my stay by 2 days as my wife didn't feel well. The staff said they couldn't help me get a voucher for 2 days for the next time I visit, as I'm a client of BOOKING.COM and NOT of the Crowne Plaza Hotel or the IHG net. As I want to continue traveling with you, please provide me with a voucher for the last 2 days in which I didn't use the room and paid for it. Please stay in contact with me and send this message to your customer client service center/

Everything was impecable. Perfectly clean and neat. The breakfast was awesome. The staff went above and beyond to make everything happen for us.

The spa facilities were too small, just one small little room. And the working hours are ridicilous: from 11am to 7pm. When you work you cannot possibly go to spa. And If there is anyone at the same time in the spa as you, it gets awkward and crowded. Other 5* hotels have put more effort and thought in the spa facilities.

The staff was VERY kind, helpful and pleasant. We would like to express our special thanks to Miguel ! We like the atmosphere at the hotel' the excellent breakfast, dinner in the resaurant... Thank you! The room is spacious, very clean and has anything you need.

We did not find anything wrong. Maybe the distance from the city center, byt the quiet neighborhood was an important advantage for us!

Ideal location for family. Great quality rooms, very comfortable beds. Restaurant dinner was good quality and value too.

It’s a shame there are not some rooms with a walk in shower. My mother, with whom I was travelling has some mobility issues and climbing into the bath to shower was not ideal.

Our room was very spacious, clean and tidy. They offer quite a lot of ammenities.

It was very noisy overall. You could hear every single guest talking, entering/exiting the elevator outside in the hallway, and vice versa. You have to pay for parking per hour or day. This is the first place that asked for this, and we have stayed in a LOT of hotels. You have to pay for your pet for every day of your stay. Some of the employees working in the restaurant could be quite impatient and rude at times. We ate dinner there once and never again afterwards.

Good hotel, a bit of renovation would be needed, but the facilities and especially the bed were great.

Breakfast was average as well as the quality food for dinner in the same restaurant, which opens its door for everyone. And if you won't have a reservation, you might not be able to eat at all.