Location was excellent. They feed you free food and drinks from around noon till 7 pm. We got a free upgrade to a two story suite in their annex! We didn't even ask for it. Staff is courteous and tourist friendly. There is a small self service laundry about about 7 minutes away. Good restaurants are about 2 minutes away. Probably want a bus or taxi from train station. We took city bus back to train station. Once we arrived my wife realized she left a backpack behind. We didn't have enough time to bus back to hotel. I called them and they sent an employee who found the bag. They sent it by taxi to the train station for us just in time! I think they deserve the high ratings and feedback. Even without the room upgrade I would still give them a 10!

Nothing!

First I must give kudos to the staff. Everyone I came in contact with was highly professional and always helpful. I must single out Paula at the reception. She went above and beyond to help me solve what felt like a very difficult problem. Instead she simply solved the problem in an efficient, helpful way. She never made me feel like I was asking too much or treated me like she was doing me a huge favor. The location was exactly what I wanted. Away from the most heavily trafficked streets yet just steps to where you want to be. I stayed in the main section of the hotel that was redone last year making it feel brand new while keeping the charm. I couldn’t more highly recommend the Hotel Ilaria. I fully intend to book there again next time I am in Lucca.

There wasn’t anything I didn’t like about the hotel. I have no complaints.

We stayed for our honeymoon and couldn't have asked for better. Perfect location, minutes walk from the city walls in all directions and excellent restaurants on the door step. Around 10 minute walk from the train station too. Breakfast was excellent, thoroughly impressed with the variety and staff were attentive in ensuring it was topped up regularly. Complimentary refreshments on offer between 12-7pm which was much appreciated when we just wanted to have a short rest before heading back out. Happy hour with free prosecco between 5-7pm was also a lovely touch to enjoy a glass of bubbles before heading out for the evening or going to get ready.

The location was perfect, quiet, and close to the city walls, restaurants, and sights. Breakfast was very good, and we had a wide variety of sweet and savory food. The hotel offers a complimentary aperitivo, which was terrific after a long day's travel. We arrived by train, but the hotel has a parking lot and electric vehicle charging stations. We would love to stay there again on our next visit to Lucca.

It's not a complaint, but a suggestion that the hotel install bars to hold on to in the shower. The shower floor was slippery.

Its location for visiting the sights of Lucca. The reception staff were absolutely brilliant and went over and above to help us on every occasion: especially so when we were affected by the national rail strike. They managed to arrange a private car to take us to the airport. Such a relief. Thanks must go to the room service team too as our room was spotless on arrival and clean towels daily. Such a wonderful and delicious spread of food on offer each morning for breakfast. The staff most attentive and made sure that the dishes were regularly replenished. Would thoroughly recommend this first class hotel. Lastly the provision of drinks and nibbles late afternoon/early evening was a highlight.

There is nothing to dislike.

Very comfortable room in a brilliant location, we stayed in the tower which was amazing. The hotel staff were all lovely and helpful. Complimentary snacks and drinks in the lobby were certainly appreciated and we were looked after well. Breakfast was very good with a range of cheeses, meat, pastries and fruit. You also have access to a terrace with jacuzzi which was very nice and we would have used it more if we were staying longer. The room was very large with air conditioning and modern bathroom, we were told it had been recently renovated and everything worked well. Easy walk from the train station (10 minutes). Would definitely return here.

Great location just inside the wall, but still drivable, and easily walkable to Lucca train station for a day trip to Pisa. Their communication to direct us to the hotel was super. The included breakfast was one of the better ones we have had in Italy (as an inclusive option). The reception staff were great - we did have an issue with our door on arrival (new electronic lock that was playing up), but they came straight up to help us. There was a complementary bikes for riding around the city wall (an unexpected highlight) and a coffee and pastry counter next to reception which allowed for refuels during the day. A “make your own Aperol Spritz” station (honesty box) was welcomed, for an afternoon drink on the outdoor terrace.

On arrival, we had trouble accessing our room. New electronic locks meant we had to (in some cases) literally throw our shoulder into the door for it to open. Our room also had an unpleasant odour coming from the bathroom when we first checked in. We did raise this with reception, and the issue was resolved by housekeeping when we returned to our room on the first day.

We stayed one night at Hotel Ilaria and really enjoyed our visit. The hotel is modern and well-maintained, with clean rooms and a very comfortable bed. The staff were all extremely friendly and welcoming, making check-in and our short stay smooth and pleasant. One of the highlights was the location, just outside one of the main gates to the old town, which made exploring Lucca incredibly convenient. We also appreciated the private parking, which is a big plus in this area, and the breakfast was excellent with a great variety of options.

The only downside was the soundproofing in our room. While there was no noise from outside, we could hear other guests inside the hotel not just from the hallway but for example when using shower/sink in their rooms, which slightly affected the overall comfort. That said, Hotel Ilaria is a great choice for a stay in Lucca, and we’d gladly return!

Location was great, near the town walls, and a gateway into the old town. We were upgraded to a large room in an annexe along the road, which was extremely comfortable. Arriving early in heavy rain, we were invited to wait for our room in the reception area where we could have as many free hot or cold drinks as we wished, as well as cakes and fruit. A free early evening aperitif was also offered, which was a very welcome touch. The next morning we had a really good breakfast too. Highly recommend!

Our family of 5 really enjoyed our stay at Hotel Ilaria. The staff at the front desk was very friendly and the valet parking was perfect. The happy hour with drinks and snacks was an added bonus and the breakfast was very good. We loved the location as it provided easy access into and out of Lucca. Some family members took advantage of the bikes provided by the hotel and the location was within walking distance to all the sites we wanted to see within the walls of Lucca. All in all it was a wonderful stay!