Location - it is on beach front - which is great. Water sports offered close by. Also near Lagoi Bay Lake - which is a lovely lake which we walked around but very hot any time of day. Room was perfectly kept. Pool could do with some maintenance and was always warm...maybe a little too warm. Restaurant was very slow - took an hour to get our evening meal - which is way too long. Did offer a fruit platter after complaining. Air con was great in room. Staff were so friendly and went over backwards to ensure everything was OK...which it was. Near Lagoi Plaza - which is almost a ghost town. There is really on the Yeah Mart (which has basic stocks), the Warung Yeah cafe - which is cheap and great food, Mama B coffee (best coffee ever and fruit tarts) and a gelato shop. One seafood restaurant and few food stalls which appear only to open on weekend. So basically nothing to do other than organise a tour or chill out. Breakfast had a great range - asian and western foods.

Pool was overly warm

The service is exceptional. Siska made us feel so at home and remembered our group and room number every morning at breakfast, which was so welcoming and warm. Rio from housekeeping was so friendly and pleasant and folded some super cute towel animals for the kids. The building is beautiful, very new and luxe looking. Lovely decorative touches everywhere. Also an abundance of plants and flowers. A real treat for the eyes. The pools were shallow, so be prepared for more of a casual wading experience - perfect for my kids! A short walk from Warung Yeah - an alternative to hotel food 3 meals a day. An easy drive from the ferry terminal with complimentary drop off and pick up. Comfortable well appointed rooms. Easy drop off and pickup for other activities on the island - no taxi monopoly, Central location The spa was lovely as well

The breakfast buffet was an awesome spread but some of the items tasted a little stale. Would be great to have buffet options for lunch/dinner or some kind of dining credits system. The kids club was unmanned most of the time though I think this will change as the hotel continues to open up. No shade for the pool loungers Consider adding a hammock or swing by the beach for a better experience? No seats or loungers by the beach

The hotel provided a pick up and drop off service to the ferry terminal. Arriving at the hotel, we had a welcome dance from the staff and healthy welcome drink (Ginger sweet Tea). Special shout out to Dika and Siska from Rempah Kitchen. They were very attentive and courteous to all our needs during our stay. Stunning beach with a great view of the sunset. It was very calming and relaxing. Good for family stay and definitely recommend for those who just want to be away from the city and relax. We stayed at the Cabana room and we had a great view of the beach. I would like to thank Guest Relation officers Jessica and Dian for the complimentary birthday slice cake. Both ladies were very polite and friendly and gave my 2 kids a handmade bracelet as a remembrance. From the front desk, housekeeping and F&B, the team were very friendly and committed to provide a seamless and memorable experience. We will definitely come back again.

the hotel is relatively new, the beach is nice for kids to play around.

nearby beach is NOT safe. when I tried to walk along the nice beach, there were about 10 wild dogs rushed out from the jungle and tried to attack me. Luckily I have experience to deal with this situation. It will be a serious case if a woman or kids are under such situation. hotel management need to take care the hotels and also need to take note of surrounding areas. Proper sign board need to be there to give warning to the guests.

We had a fabulous stay. Location was perfect, the staff was friendly and very attentive to our needs. Overall the hotel was perfect for a quick restful getaway.

The breakfast buffet lacked healthy food options. Not enough choices of fruits or crudites and no other light/healthy options like yogurt, muesli or some kind of light bread spread. There wasn't enough shade around the pool (no parasol/umbrella available and no areas otherwise protected from the sun) which meant that we couldn't enjoy the pools and surrounding areas from late morning to late afternoon as the sun is quite strong.

New, modern, hotel (2024). Superb location right next to Lagoi beach. 3 large pools and a beach club at the back with access into Lagoi beach. Good room with sufficient towels and accessories for the beach. Lagoi Plaza (which was largely deserted) is 250 meter walk. But there are two good local eateries on the way.

My husband & myself booked the Ocean View Room for 2 nights. They have a free pick up & drop off to the ferry. It was a 5 star hotel experience, from the time that we reached till our last day in the hotel. We were greeted with a super friendly staff (I’m sorry I didn’t catch her name, but she was so friendly) she offered us a complimentary cake & drink while we waited to be checked in. The hotel was beautifully designed, rooms were extremely clean, great clean swimming pool, great restaurants & bar. Location is perfect, near to the beach & tourist areas. We used the hotel’s E Bike to explore around the resort, the rental of the bikes are super affordable. Definitely returning back to this hotel with our family. I would like to mention, I’m impressed by their customer service. It is beyond excellent! Each and every staff that we met, was extremely polite, friendly & attentive. They listen to all your requests and ensure your requests are attended to & on time. I might not have all their names but would like to thank each and every one of them. Thank you Manager Ditto & Jersica, Chef Joe, Rita, Rifai, Leni, Icha, Febri,Dona, Fatah, Hicho, Putra, Siska, Puspa, Nico, Delisa. All the staff have done beyond excellence & they deserve good appreciation. Thank you team, for making this stay a memorable one!

Comfortable hotel with great facilities - large pool and amazing spa. Friendly staff and good sized room.

As is commonly noted, the food here as is the case with many hotels in the resorts area is only OK. A large spread buffet spread however flavours and quality could be much improved at both restaurants. Chicken Satay and Signature Burger were exceptions to this from what we ate. At busy periods the service can also be quite slow. Would be ideal to have a few more umbrellas for the sun loungers.

The hotel itself is beautiful - just like the photos, staff are so kind and accomodating. Every staff member we came into contact with was lovely and so welcoming. Resort is really clean. It was our first time in Bintan and they went above and beyond to ensure our stay was great and we felt comfortable. The traditional restaurant downstairs is really good! The buffet was probably the best hotel buffet we have had, especially in S.E.A. I would recommend eating down there as opposed to the western style dining. The Malay Kofta was my favourite dish out of everything I had in Indonesia. Really appreciate you guys making our stay so great! If we are ever in Bintan again we will be back :)

The property had splendid views, the most hospitable staff and amazing facilities. It was like living in a dream for a couple of nights honestly. Special shout out to Ms Ledy at the front desk who made every possible effort to make my stay memorable with her kindness and help. Also worth mentioning Ms Ade who runs with conducting Zumba and traditional Indonesian dance classes. I was made to feel super special on my birthday with the room decor and the entire team was splendid to me. There’s spa on site as well which is luxurious! Thank you for the most memorable stay 💜

Nothing at all, it was an ideal dream holiday.