I was booked the hotel Rivera palace first time my experience was very good 👍👍 All staff was very helpful food was very tasty and fresh.Hotel provide me cab for local sightseeing and evening boating and everything good.Hotel plus point that hotel near the ganga ghat only 100 metres from the hotel.If you searching best hotel in Varanasi the you should to book hotel Rivera palace and enjoy your journal.Room was very good and washroom was also clean.Hot water, tea cattle, toiletries, power backup, elevator.

Finding a hotel in Varanasi which has lift specially if you are travelling with Senior citizen or someone with disabilities is very difficult. This hotel has lift. They also have fire safety measures. Please don't worry at all if you have never been to Varanasi before. They will help you in everything possible. They will also arrange auto or tuk tuk at 1am for Mangal aarti. Hot water is switched on upon request anytime. Very safe place to stay and specially if you stay in hotels that are on main road, you cannot sleep due to honking this city has. This hotel is 700 meters away from main road and peaceful. They also arrange pick from railway station or airport at additional cost.

The service is great and staff is good but I guess they should add more items in breakfast. Very limited options. The room service was slow but once I reported they fixed it immediately. Overall I would strongly recommend this place.

Room was spacious and clean. Staff was courteous. Food was served hot, though we reached hotel late in the evening, after 09:30 pm.

Approach road was very narrow. Car/Taxi cannot go to the Hotel entrance, and you will have to carry your luggage from Main road to Hotel. Food was average, as Roti was very hard to eat. Ghats were at a walkable distance, but the roads were so narrow and dirty that it's not worth walking, and it's better to go by Auto from main road. Price was too high for the value it offers.

The staff were very helpful. They coordinated our tour by taxi and airport drop-off and all went very well. Also I forgot my kindle and they called us and the taxi went back to get it! The room was well located close to to the river but on a quiet street.

The place was not super clean, and the facilities look a bit old and not well maintained. The bathroom shower is not divided so you make all the floor wet when you shower. Also hot water is not available all day long, only during the morning and at night until 10pm.

Room service and Restaurant staff and food

We had to drag our suitcases from main road to hotel where narrow road did not have access to hotel. That narrow road is all nasty. One Receptionist was almost rude but he needs more training. For bag packers this hotel is good not for families who have suitcases.

Staff in primis, very friendly. They did help us in everything, from exchange money to arrange transport to the Airport. The hotel is very close to assi ghat. Breakfast was good, room big and clean.

My room didnt have a window, but I just was unfortunate because the room next to mine had one.

- Neat and clean room - clean and spacious bathroom -located near to Assi Ghat -Good breakfast

- Only vegetarian food is available - No separate dinning area .It is a shared space at the entrance -No windows in the room

Decent hospitality. All employees were courteous (except one - who was at the reception at night). Location is a plus. Food is fine.

One employee at the reception at night is the only negative !! He didn't give us our food bill when we made the payment. He said he will mail it. He didn't. Misbehaved needlessly.

The ambience and food, though the hotel property is a bit inside from main road in narrow gullies.... But the ambience inside is great and buffet breakfast was also good ...

The location, being inside a few narrow gullies

Well located, helpful staff and very clean place.

The booking system is a little complicated. When I was about to arrive to the hotel they contacted me couple of times to check if I was coming, which was the case but these messages made feel unsecured about my reservation till I reached the hotel.