- connection to the spa (you can go directly to the spa in your bathrobe from your room) - unlimited entry to the spa - kettle in the room - excellent food (all inclusive) - well marked allergens in all inclusive, great selection of food for allergy sufferers, vegetarians, vegans, etc. - drinks available from 7 a.m. to 9,30 p.m. - friendly and helpful staff - nice surroundings

- too soft beds and too high pillows (uncomfortably for us) - too warm room (we had the air conditioning off and we were ventilating through the window) - there was no towel under the feet in the bathroom - warm wine (as part of all inclusive) - sometimes a completely meaningless translation into Czech in the dining room (food names)

The staff at the reception was very helpful and friendly, polite and efficient and the cleaning ladies helped me when my boy of two years was sick, so you really feel welcome and treated like a guest. Receptionists speak bout German and English and some of the staff at the restaurant also. The food was great the whole day from breakfast till dinner, the quality is high and variety of choice is huge. Just in the near of the hotel you can find the free parking zone, and the staff allowed us to park in front of the doors to take out our luggage. Family spa is little paradise for children and the saunas are just 7 € per day, which is honestly pretty cheap. Location is perfect bout from Vienna and Zagreb, one and half and 2 and half hours and I think they should really invest in marketing for Croatian guests also ! I can only recommend the hotel!

Spacious room, good cleaning. All inclusive concept is well realised. Good food quality and choice, including vegan and kids options. Some dishes were high-level cuisine. Connection to the thermal facility with many options for relaxation for the whole family. Big green territory.

Pillows need to be changed, too old. It would be great to have bigger spa towels and the possibility to change them. In rainy weather they are always wet.

Kid-friendliness, generous meals, drinks and mealtimes, spacious rooms, fun kids' pools, great playroom for small kids. It's really great in summer, but it's big enough for a few days' stay in winter, too.

Room cleaning could have been more thorough. Charging extra for gym (don't know about sauna) is a bit off-putting if you're booking "all-inclusive".

Breakfast was good and plenty. In general there was food all the time. Hotel is directly linked to the spa. Soups were quite good. In general the food was ok. Our room was clean. For us a non all-inclusive option would be better, because the food was just too much, and I rather buy two drinks and get a better service than having argues with the staff in the restaurant to get an all-inclusive beer/wine.

The main courses all tasted somehow the same. Maybe some less dishes but with more varied taste. Not always the chicken breast from the steamer with starchy sauces. Parking costs extra. The staff in the dinning restaurant is mainly interested to get your plates. No one ever asked for drinks, if ordered the staff was quite rude.

Great place, the fact its really interconnected with the spa is just amazing. The all inclusive dont include all alcohol, just bier (dont drink) and wine. I would not mind to pay a bit more and have also at least coctails (for example with limit per person). Overall hotel is ok, its visible its not new anymore and some small fixes in the rooms would be nice. But nothing serious. Very good noise cancelation in the rooms. Plus is the kids corner as well as possibility to have pets staying with you in the hotel.

The personnel in the resraurant is "trying too hard" taking every piece of dishes instanty from your table, multiple times when you are literally still eating is quite unpleasant...

Most staff were exceptionally nice. All requests were dealt with promptly. The spa is wonderful. Food was very tasty and so much of it! The room had a spacious balcony. There was somewhere to dry wet stuff.

The choice of hot dishes for vegetarians was limited compared with meat eaters.

The hotel is well connected to the spa and water park. They answered all our questions in advance. Staff very helpful and friendly. Considering the larger number of rooms and clients, very good level of food (breakfast, lunch, dinner) and drinks on offer. We appreciate that the entrance fee to the spa and water park is already included and we do not have to deal with anything on site.

Room was clean and everything looks new. Tables and chairs in public areas are quite dirty as there're always people eating and drinking but no one's cleaning. Food is very good , different choices of all meals.

Spa is huge and clean but for such price is kinda ridiculous that we have to pay extra for the sauna.

Very good food from breakfast to dinner but after few days you consider that it is still same taste, same structure, same everything. Only fries snacks with some small bakery. I appreciate a lot of fruits served within the day. Generally, food fully coresponds with the hotel concept. It is a factory on hapiness for the ordinary people.

The cleanliness of the rooms could be better, specifically the carpets. The cleaning of the rooms could be much better, when some days it was simply omitted. Parking paid extra.