The staff were helpful and attentive by whatsapp before my arrival and also during my stay. The rooms are what you pay for but I loved having a little balcony and the sun would set facing my room, it was perfect to get away from the busy-ness of the town and have a couple of drinks by yourself or with a friend. Nice and tucked away, easy to find via GPS as taxi driver will leave you on main street to navigate Old Town by foot. The staff gave me a lovely gift and card during my stay wishing me a lovely stay, a beautiful touch and lovely surprise after a joyful day at the beach. I was barely in my room during the day because I was our exploring or at a beach but it was a perfect spot to come back to, to relax and sleep. Beds are a bit stiff for my liking but that's subjective. It's within walking distance to everything you want to do in Old Town assuming you like walking.

I didnt like the stairs as i had a large suitcase, and this is an accessibility issue for anyone who has issues with stairs.

Incredible location within the Old Town walls, steps from great coffee, authentic restaurants and shops but still peaceful. A 2-3 minute picturesque walk through the winding paths and you're in the bustling center of town in the port/marina. The room was spotless. The bed was comfortable and the balcony was cozy. For some reason through booking.com I didn't get check-in instructions but when I called the number the woman walked me through it seamlessly. The cleaning lady was also very sweet.

Nothing

The location was perfect. Tucked away on a side street in the old town but close to everything I needed including beach, harbour and restaurants. Super friendly staff and really easy and safe access to the hotel. Balcony, clean bathroom, AC, water refills. Everything you need for a stay in Chania

My only criticism was a bit of noise. Nothing too bad but I think I was probably in the noisiest room, next to reception and in front of the stairs (room 101) was disturbed once by people bumping their suitcases down the stairs at early hours and a couple other things but as long as you bring ear plugs (I use them at home anyway) then it was fine and not enough to put me off staying in the future.

Room was beautiful and the location was 5/5. Everything works. And I’d give bonus points for makeup mirror with a light, rain shower, full body mirror, such a comfortable sheets and bed, shelves for your baggages etc, and the AC was unnotiseable (even when it was on all the time we didn’t get a sore throat😂) There was also a water machine outside of the room which was very nice:)

If we need to say something. There wasn’t blackout curtains so the morning light made the room very light. But ofc it made us just wake up earlier which is a good thing😂

Great location in Chanias Old Town. You are literally next to so many restaurants and shops. The ladies that work there are so kind and accommodating. I loved the option of choosing if you want house keeping daily or not. Having fresh towels every morning was lovely. Right out side the balcony is a nice little view of a lemon tree. My stay here has been very pleasing and definitely benefited my trip.

The location was amazing, the staff was super friendly. Check-in and key access was super easy. Something I really appreciated was that the room was cleaned daily, which I think is a necessity for beach holidays :)

The size of room and restroom was very small, the pictures & the description were correct. Just my preference would be to have something bigger. Also such central location, makes it quite difficult to find a parking space.

What can you say about the place other than Awesome. The lady who welcomed us was fantastic. Messaged us to see if we were settled and did we need any additional or further service, she was wonderful. We had a friends Birthday while away, so they on requested added treats to the room. It made it really special. They even wished her Happy Birthday in person in the big day. Amazing people and service.

Nothing

Everything was soo great, from location to the stuff. Location is in the centre of old town and everything is on 2 to 3 minutes walk. Apartment was very very clean, our room was cleaned every day. Room service and girl who worked on reception were very pleasant. Our host was very helpful. In general our stay was excellent. All recommendations and we hope we will be back one more time!

The room size was a bit smaller than I had expected, but it was clean, new, and quite comfortable for the two days I stayed. The hotel's location was excellent and it made it convenient for me to explore the area. Additionally, I had a pleasant interaction with a very friendly girl at the reception.

The bathroom had an unpleasant smell that was noticeable, which was somewhat disappointing. It would be great if the hotel could address this issue to enhance the overall guest experience. One major drawback of my stay was the lack of sound insulation. Unfortunately, I could hear the people in the adjacent room quite clearly, including their movements on the bed. This lack of soundproofing made it challenging to have a peaceful and restful stay.

The rooms were exactly as described in the images, and they had everything we needed during our stay. The A/C worked great and the hoom had few bottles of water waiting for us in the cold. The staff was welcoming and extremely accommodating - our flight to Chania arrived early in the morning and we were able to check in prior to our original check-in time upon request. They gave us some tips on places to try, but you won't struggle with finding a good restaurant as the street is full of them. Despite the great central location, you could not hear any sounds from outside of the rooms - from the hallway yes if someone walked by, but that is mentioned on the listing so don't let that be a suprise. The hotel does have a balcony upstairs where we enjoyed the last rays of sunshine and shared own beverages from nearby shop.

The TV wasn't plugged on the cable/antenna/satelite, and we weren't able to watch it, but that wasn't a big issue and we decided not to contact the owner regarding that. The linens did have few reaaally tiny stains on them, but apart from that the room was in pristine condition.